Extremely Disappointing Experience…read more
*AVOID* this establishment. I had used this place twice in the past, and unfortunately, both experiences resulted in mediocre work. I decided to give them another chance primarily because of the convenience of having them close to my home.
I dropped off several hats on 8/11/26 and figured that a full week would be more than enough time to complete the work. I stopped by today, 8/17/26, only to find that my hats were still sitting untouched in the exact same spot where I had dropped them off.
The owner explained that he didn't have my logo on file, despite having completed the exact same logo on one of my hats just a month ago. When I asked why no one had contacted me, he stated that they had called. I then asked why no voicemail was left, and at that point, the conversation became increasingly defensive.
I also asked why a follow-up call wasn't made after supposedly being unable to reach me. Rather than taking responsibility for the lack of communication and the fact that my order had not even been started after a week, the owner became extremely upset and rude.
Mistakes and delays can happen--that's understandable. What was most disappointing was the lack of communication, professionalism, and accountability throughout the entire situation.
Save yourself the time, money, and unnecessary stress. There are plenty of other businesses that value their customers and communicate professionally.
Very unpleasant experience, to say the least.