I booked a cleaning appointment a week in advance after seeing this company on TikTok and was…read moreextremely disappointed. The morning of the appointment, they canceled because the cleaners were in Oceanside and "couldn't make it." It is not my problem that your team was in another area; if you couldn't handle the logistics, you shouldn't have scheduled me for this day. You had one job, and you failed to show up. Shame on you. I honestly question if this is even a legit business at this point. It seems like Jenny has been in this industry since 2008, yet she still hasn't developed basic customer service skills or the ability to stay organized. There was no real apology or accountability, and the dismissive responses I received were incredibly rude. Communication matters when PAYING customers plan their entire day around a service. After this experience, I wouldn't trust this company in my home and would recommend others to be cautious.

Jenny was great! She responded quickly, made scheduling easy, and arrived right on time. The whole…read moreprocess was smooth and professional from start to finish. Highly recommend!

We used Natural Solutions to clean our home before our parents come to visit as our first visitors…read moresince pandemic started! The cleaners were very polite and professional. America led the crew and the house was spotless when they left! They even cleaned out our little toaster oven and it looks brand new. Our porcelain sink is even cleaner than it was when we moved in! I was also very impressed that they got our shower sparkling clean! Also, we have 2 dogs and I did not see a single dog hair when the cleaners left! Edward was very responsive and professional on the phone. The team showed up within 15 mins of their scheduled time. They did not come with masks but were happy to wear them when I supplied them (Covid precautions). I absolutely will use this company for future cleaning.

I paid for whole-house cleaning service and carpet cleaning. Unfortunately, I was moving from out…read moreof state and was not there to inspect the day the services were completed, but I spoke to my contact with the company and he seemed to convey what was completed and only informed me of some scratches on appliances that were there before his crew started. When I arrived in San Diego, there were several cleaning concerns (ceiling splatters and grease in cupboards and above the stove) that were able to be removed with my cleaning products, so it seems a minor oversight. My main issue is that in each bedroom there appeared to be a rust colored staining on the carpet in each entryway and streaks in other areas of the room. Online appears to suggest wicking or some other byproduct of a machine-cleaned carpet. I contacted the company with pictures and was in contact over text message hoping that they would stand by their work and make it right, however I was responded with reasons that it wasn't their fault and then was ghosted with no reply when I asked why this wasn't brought up in the initial phone call when work was initially completed. If the carpets could not be cleaned, instead of taking money, it would've been better to refuse to do the service and recommend a different one (e.g. replace). The missed spots on the cleaning I could've ignored. But, not standing by your work on the carpets, not working to make it right, and being unresponsive are what I wasn't able to let go.

I chose to go with their services again and did not regret it at all. Outstanding customer service…read moreand communication setting up the appointment. Great attention to detail and a quality job well done cleaning my place. Their rates are fair and reasonable for the outstanding service you get. I got the service I requested and more. My sinks, and especially my bathtub were cleaned very well. I got to take a relaxing hot bath! I'm very happy with Comfort Cleaners, and will continue to recommend them to my friends, family, and anyone I hear might want a cleaner.

Mayleth did an amazing job and I am very pleased with her work. Will definitely be using Comforts…read moreCleaning again!

We are a military family and we just moved to San Diego from Hawaii. We signed a lease on a unit…read morethat we did not see in person since we had to quickly lock in a place to live in the short time frame the military gave us to move. We moved in and found that the unit was not thoroughly cleaned from when the previous renters lived there so we did some research and decided to hire Fresh-n-Home. I had high hopes for this company because the other reviews were outstanding, but unfortunately I was disappointed. The unit was empty when we hired them to come in and clean so I didn't think they'd have any issues finding the areas that needed to be deep-cleaned. There was candle wax splattered on the walls and floors; caked on grease on the cabinets; food splattered on the wall above the stove; a brown ring in the toilet; mold on the dishwasher; among other things. To their credit, they were able to remove the mold from the dishwasher and the brown ring in the toilet, but everything else appeared to be untouched. In fact, they even broke one of the handles on our toilet and left the pieces on the bathroom counter. I found it rude that they didn't mention the damage once they had left, so I emailed Kelly and she was courteous and offered to send the girls back to clean and fix what was missed. Keep in mind, the first time they came they spent about 4.5 hours "cleaning" the house. A couple days later they came back and fixed the toilet handle and wiped the food splatter off the wall. There was still wax on the wall and she asked me if I would like her to remove it, I said yes. She told me the first time they were there they weren't able to get the grease off the cabinets because we didn't have any hot water since the water heater wasn't turned on. By the end of it, we still had grease on our cabinets and our floors were dirty (even though I saw her mop). They just didn't seem as thorough as advertised. And we were charged $292.50...

I have to give Kelly and her team 5 stars for one of the best customer service experiences I have…read morehad. I had been searching for a house cleaner for awhile, but felt like I was trying to be sold something and was just a number. I felt Kelly's service was personalized and they worked around my schedule. We talked after the service to make sure I was happy and they leave a checklist of every item they cleaned. My apartment looks amazing.. they even took care of things that I had troubled getting stains out of such as my oven and toilet. I would recommend their services and plan on using them again soon!!

The cleaning crew (Akira and Francesca) who came to the home were friendly and professional. They…read moregot started immediately after the home walk-through, and I felt at ease knowing how serious they treat their work. While they were cleaning, they kept open communication on how I would like things to be organized and disposed of; I told them prior to starting that a family member would be doing their own sorting at a later time, and they were completely understanding of our circumstances. Though their services may not fit the tightest of budgets, the end results speak for themselves. I recommend others work with Tranquil Home for their cleaning needs!

A cleaner from this company broke one of the cabinets of the hinges and it was laying on the ground…read morewhen I came home Tranquil home offered to send someone to fix and proceeded to waste about 8 more hours of my time over the course of 2 days and the handyman never showed 2 days in a row The cabinet was fully functional before it was torn off the hinges and left on the ground One of the hinges was broken and the company kept leaning on that but the cabinet fully worked The cleaner didn't even clean my sink lol Just all together a really huge waste of my time and money since I have to fix the cabinet myself I have worked with them in the past and it was fine but it's truly not worth your time when sometime could be okay or they break something in your home and leave the house dirty I also had surgery around this time and got my house cleaned due to barely being able to walk so it was insanely disappointing to have -another thing added to my to do list -an apt that was still not cleaned -more time wasted with them scheduling a handy man who was a no show twice Not worth your time Not worth your money I can only assume if they didn't want me to review them on all review sites they would reimburse me for having to get the cabinet fixed

I requested a deep cleaning for my large master bathroom and I'm so satisfied with their service!…read moreOne technician was provided for my service. I was given a window of when they would arrive and they were right on time. Once the technician completed their work, they let me know I can check if it's good to go prior to leaving, which I really appreciated! Just want to note that their service is a minimum of 2 hours. Payment was made online and you can tip through their portal as well. It was also my first time hiring cleaners and they exceeded my expectations. I've been cleaning my bathroom on my own prior to hiring them and it's definitely way better than I've ever cleaned it! Highly recommend and will be requesting their service again in the near future!

Four months after I posted my review, the company responded. That and the 1 Star rating shows how…read moremuch they pay attention to their reputation. Also, you'll note they never disclose how many cleaners they will send at an $100/hour. The answer is one person that they pay $30/hour and they pocket the balance.