Do not go there if you have an appointment!…read more I scheduled an appointment with them well enough in advance by one week. I checked and arrived on time; another customer came after me with her appointment 30 minutes after mine. I waited one hour to even be seen and the appointment that was scheduled after mine was admitted and checked in before I was. I don't understand what type of process they run at this location but it is not effective. Being a healthcare professional and understanding my patient rights and responsibilities, this location has poor customer service. The receptionist is very rude and dismissive more especially to people of color. I would highly recommend this location complete evaluation as of their staff and the type of treatment customers are receiving to still be employed.

They found my mom's cancer and sent her right to the hospital! Saved her life she did have stage 3…read morelung cancer and now it's gone....

Kayla and Erika are who I always saw when taking my drug tests for divorce court. Super friendly…read morealways and always helpful and attentive. The office is super cozy and welcoming.

Very unsanitary place & questionable practices…read more Apparently there is no where to wash your hands & I was there for a drug screen which means you are unable to wash your hands prior & obviously the bigger problem is being unable to wash your hands after. It's just disgusting. Kayla was incredibly aggressive & rude. She was also in the back with a patient, came out to the waiting room with her gloves on, messed with my papers then went back to the patient. If you're in healthcare you know how unsanitary & disgusting this is both ways. She also told me to go back to the waiting room prior to sealing & having me initial my specimen. I doubt it was to contaminate but just out of laziness. Just do your job properly. It's not that hard.

Very amazed by the entitlement of one of the employees here. Never did catch her name. My boyfriend…read morewas feeling very ill. He doesn't get home until 7:00pm and most urgent cares close at 8:00pm. So we immediately went to the nearest one, which was this location, and arrived roughly at 7:10pm. As soon as we walk in, who I am assuming is the receptionist, is standing in the lobby and whips around and looks completely confused as to why we are there. I then asked if they were still open, and she goes to say "well yeah, until 7:30, have we seen you before?" I go "well if it's too late we can go somewhere else, but no you haven't seen us before" she goes on to walk into the back behind the counter obviously annoyed and slamming the door behind her. I then brought up once again if we need to go somewhere else we would. She then goes "well it's just like, I have an hour drive home" as if that is supposed to be my problem? If you cannot have any sympathy for someone who is not feeling well, don't work in healthcare. We happily went somewhere else, and they have taken great care of my boyfriend. I will never come back here. So sad to see how many bad apples are in the healthcare field nowadays.....

Speed and quality of care were great. However, business and billing practices are questionable. I…read morewas turned over to a collection agency without having ever received a bill or phone call regarding the bill. When speaking to the secretary she stated that a bill had been sent each month for the past 6 months and I had been contacted by phone as well. It's hard to believe that 6 or 7 bills were lost in the mail when they had the correct address on file and that my voicemail never captured any messages from them. If honesty in billing is important to you then take your business elsewhere.

The services are ok, but then you have to expect months and months of trying to fix their billing…read moreerrors. I am close to a year trying to contact them (billing number nobody ever answers, I submitted multiple online tickets) for an invoice they keep sending me instead of billing Medicaid. They actually bill you through NextCare and there is no way of contacting their billing (see above).

I went to HealthCARE Express Urgent Care - Midwest City for severe allergy symptoms that had been…read moreongoing for about a week and a half. I was dealing with heavy congestion, constant sneezing, itchy eyes, and a LOT of eye and nasal drainage. I felt miserable and wasn't getting relief. I explained that I had already tried Zyrtec and Flonase without improvement. Despite that, I was told to continue taking those and was referred to an allergy specialist. No in-office treatment was provided. The interaction with the PA also felt uncomfortable. I'm a straightforward person and communicate directly (I work in construction), but no disrespect was intended. I was told I interrupted her, even though she had paused speaking. The exchange felt tense, and I left feeling unheard and frustrated -- especially after already dealing with symptoms for so long. The next day, I went to a different clinic. That provider evaluated me further and explained I was developing an infection that was starting to move toward my lungs. I was treated with steroids and antibiotics and finally started getting relief. Office was not busy, and when someone comes in clearly worsening and not responding to standard allergy meds, I would hope for a more thorough evaluation and better communication. I left feeling discouraged and without help.