Finally decided to check out this place after all the hype of the first few weeks of the place…read morebeing open, there's a lot of stuff to look at for sure. The place offers a great variety of electronics and other knick knacks. We ended up buying light strips for our TV here and they work great! I'm not sure what the price difference is between here & other electronic stores but still a cool place to check out.

The wait time is horrible. You need to either put more staff on site or work on the agility of your…read moreemployees. I walked in 30 minutes ago and I'm still waiting.

Went in to add a phone. The specialists were courteous acknowledging me upon entering as they were…read moreall helping someone. They were very helpful and knowledgeable once it was my turn. Unfortunately, through no fault of theirs, I was not able to do what I came for. Nonetheless, they were professional, quick and pleasant.

They are hard to reach by phone and website. I needed to change my appointment due to an…read moreemergency. I couldn't do it online because it kept erroring out. Still can't get a person by phone. I was looking to switch carriers, but I guess it's a warning that the bad reviews are something to pay attention to.

I was told by the wanna-be manager DAVID OR DAVE Which ever he likes to go by, that I wasn't…read moreallowed to be helped any longer and me and my 8 month old needed to leave to make space for other customers due to being "short staffed " or serviced again AT ALL after spending 500$ and 3 hours of my time being serviced and bought new phone from Louie that I am not ALLOWED to ask questions about my new phone. Kept shewing me and my child out the door and I did absolutely nothing. my child is so good she doesn't fuss or cry and loves people so that was not a factor here. He was on his phone the entire time they were packed with people. When asked to help other customers he said " short staffed " again. IF YOURE THE MANAGER MANDATING THE DOOR IS NOT A PRIORITY. Helping the 9 other customers are. I see you know how to service more than being a door man based on the previous reviews about you. You need to be fired. Your attitude towards people who spend money here needs to be rectified. If it wasn't for Louie stepping in and helping me with a simple question, overriding you in you telling him not to answer my question I would've went to Tmobile immediately. You would've lost 2 customers that day. ON TOP OF US BEING MILITARY. This is absurd. Louis was very well-versed and and articulated the whole entire upgrade so well I was able to actually want to even buy the phone bc I just came from Waynesboro location ready to close my account with the poor service. You need to make Louie manager already. At this point you're doing the company and location a disservice keeping this man in a position he makes a joke of. On camera. I would've added 0 zero stars for Dave and 5 stars if I only was handled by Louie throughout the process.

I know the store sometimes gets a bad rap, but I've had great results in the store. The last time I…read morewalked in there I dealt with a woman named Michaela. She was absolutely fantastic. I really wanted to upgrade to the new iPhone 17 Pro Max, but it really doesn't make sense and she talked me out of it. I also had an Apple Watch well three of them that were connected to an old phone and the wrong watch and I needed it reconnected to a new phone. She spent all the time with me that I needed to get out working she made sure it was working took her time we chatted. She was absolutely brilliant and had other people waiting but she took her time and worked with me. She was great thank you Michaela. It was great working with you.

Amazing customer service!…read more Tay at this AT&T store did an amazing job helping us out. She was very thorough and took her time with resolving any issues we had. She was very diligent and even worked after hours to resolve any further issues. She has the natural ability to understand and feel what her customers are experiencing, and she is able to meet their needs effectively. I really do appreciate how hard working and determined she is to make sure that the clients are taken care of. She was also assisted by Quentin who helped in transferring phone plans. He was also very thorough and helped out with all our needs and concerns. Highly recommend this location out of all the ones located in Augusta.

I'd give a zero if it was possible, got lured into trying a free trial of the home internet. Got…read morethe equipment relatively quickly, setup and figured out it did not meet my telecommuting needs and called to cancel the day after getting equipment. support person on the phone said the account was cancelled and emailed me a shipping label to return equipment. Mailed everything back tracking shows it was delivered in Texas and received by Tmobile. About a month later I get charged a $50 monthly charge, I call support and another person tells me the a ccount is cancelled and I'll be refunded the $50 that was accidentally charged. now several months later I get a collections notice saying I owe $87. after calling collections and no help from phone support at Tmobile I am instructed to drive to a physical store the kind in store rep. selfies my ID and has to call the Tmobile mothership for help, then puts me on the phone with another person who can't help at all and says they've put it in the system and I should get an email within 2 weeks but is completely unable to give me any documentation of the phone discussion at the time of this in store phone call. I am still waiting for any kind of update. i recommend running the other direction when it comes to Tmobile, I'm happy to update this when the issue is resolved, but I'm not optimistic based on experience so far.

Bad service rude employees because they not doing their job right that should be training the girl…read morewas on the phone all day she not supposed to that while working and she mess my sister new phone thank you

The manager, Curtis, is a true professional and not just a salesperson. He not only knows how to…read moresell and manage but also has a thorough working knowledge of electronics. He has helped me resolve issues with my home electronic equipment whether or not I needed to buy anything. Additionally, anyone I've ever gotten help from this store has also been very knowledgeable about electronics, which tells me that Curtis hires good people and trains them well. I hope this Radio Shack is around for a long time.