Amazing Customer Service . Affordable Price Friendly . Very Timely Service…read more Highly Recommend !

As always, good service. Very personable and professional…read morestaff I used the store on Gervais Street thank you

Mid September 2025 my wife's android phone (Samsung galaxy I think) became unusable due to all of…read morethe apps that the Grandkids had installed on her phone, which had a ton of pop up crap (adds?) that we could not get past, they were so invasive. Shawn took care of it. Once we described the symptoms he had us leave it with him and about an hour latter he called my phone and told us we had two options. We could have him wipe the phone, which would lose all her information and photos or he could uninstall suspect apps that had been installed by the grandkids. We chose the second option. Charged us $51 I believe, and had it running like it was new in about 2 hours. Highly recommend.

The owner of the business reached out to me and was accommodating by coming into the business on…read morehis day off to fix my phone. He urged me to let him know if I have further issues. My opinion of the customer service has changed to outstanding.

Amazing! Couldn't have been nicer. Fixed my phone in 1 minute for a ridiculously amazing price…read more Highly recommend!

Amazing! Phone fixed in less than 15minutes. Charger was stuck in the iPhone charging port and they…read moreremoved it with ease. I highly recommend. The guy is kind and a good businessman.

I was already not happy about AT&T because of their pricing and bait and switch, but went to the…read morestore on Harbison because my wife and I need new phones. A rep finally approached me and asked my name and phone number for a list. I told him that I didn't want to give my phone number, but just had a few general questions. He said that if I wouldn't provide my number I would not be waited on and turned and walked away. We went straight to Best Buy, bought two phones and had them transfer the data, and will select and move my service in the next few days. Next up is switching my internet service away from AT&T.

Long story but I canceled AT&T and went to Verizon because of coverage issues where I work. ATT…read moredidn't cancel my IPad. I fought with them 3 months. The store employees helped me out. Large corporations are going to foreign companies for phone support as everyone knows. It's very frustrating. The lack of communication is horrible. Kenneth at this store pulled me through. Thanks. Even though the company is a sell out.

Sold me a phone for $275 that "would unlock within 24 hours" (never did) and then refused a refund…read more Plus every time I have been to the store I've had to wait around 2 hours.

These guys were the BEST!! I came in really close to closing time, but they had no problem with…read morereplacing my son's iPhone screen! Only took 20 mins. and you can't beat their prices! Great customer service, and such a PLEASURE to talk 2!!! I would recommend ANYONE 2 this company!!

They lost my computer. When i spoke to the manager he said they did not actually lose it. At the…read moresame time, he also said he didn't know where it was. I never got my computer back

Today I went to iTech Connections to get my phone screen replaced. The assistant manager helped me…read moreand she did such a good job and very quickly! In and out in about half an hour! As far as pricing they charge pretty great rates for iPhone screens. For my iPhone 6s+ it was about $170. The customer service was great! Alyssa was so nice and answered all of my questions and concerns, and she was very courteous and approached me immediately. I sat in the waiting area while she was fixing my device and had a complimentary cup of coffee and browsed some of the accessories. The only recommendation I would make is to have a better variety of phone cases for the iPhone 6+. Even the pricing was good on those as well! Overall I'm a highly satisfied customer and I will refer all my family and friends, and I will only have iTech fixing my devices from now on.

I took my cell for repair. Paid 140 dollars but it wasn't repaired correctly. Within 2 months got a…read morenew phone somewhere else. I would not recommend this business to anyone.

PSA: avoid CPR Cell Phone Repair in Lexington and downtown Columbia (same owner) at all costs…read more I paid $190 for the iPad my autistic son uses to communicate to be repaired and tempered glass added on 3/12. They had to order the tempered glass so it took a few days. I picked up the repaired iPad already in case, with the technician affirming the tempered glass was installed. Yesterday my son dropped his iPad during therapy and the screen cracked. The therapist and I removed the case to determine whether it was just the tempered glass that broke - only to discover there was NO tempered glass ever installed. I took the iPad back to CPR Cell Phone Repair today and was told by a technician that it is impossible to charge someone for a screen protector they didn't receive and was accused of removing it. The owner Steve Doyle eventually slithered out from hiding in the back and announced he would gift me "free" tempered glass (already paid for one) but I'd have to pay out of pocket for the repair - a repair that would likely have been unnecessary had I received what I initially paid for last month. I asked for either a refund or the repair/protector I paid for and was told I could either "accept the glass offered or walk". So I'm out $190, a screen protector never received, and a busted iPad. And accused of stealing/lying.

Wow wow wow! Okay, so I dropped my phone a few times and cracked the screen and took it here to get…read morerepaired, they fixed it for me super quickly and it was as good as new! They've been perfect multiple times for me now. There was a bit of an issue, and I had an accident with it again and some of the adhesive came loose and my phone screen came detached (again, my fault with how rough I treat my phone). The incredibly kind people that were working got my screen working again and had it fixed in just a couple minutes without charging me a dime. I really wish I remembered their names, but it was a lady with cool colored hair and a gentleman with short dark hair and they both have cool tattoos. Anyways, They were incredibly kind, transparent, and went out of their way to help me. They even cleaned out my charging port free of charge and got me set up with a new battery! Thanks again and I WILL be back!

Spencer gave me the best service ever. As long as he is with T-mobile, so am I. He was very…read moreknowledgeable and helpful. As a brand new customer, all I can say is I'm extremely satisfied with my new phone & plan and it's all thanks to Spencer. Grade A employee for sure.

Awful store! Employees don't seem to know what they're doing and the manager, Kayla, is simply a…read morepoor leader. She is as unprofessional as any manager I've ever met and simply doesn't understand customer service. After meeting her, it is easy to understand why the employees are so ill-prepared to take care of customers. Avoid this location.