Spencer gave me the best service ever. As long as he is with T-mobile, so am I. He was very…read moreknowledgeable and helpful. As a brand new customer, all I can say is I'm extremely satisfied with my new phone & plan and it's all thanks to Spencer. Grade A employee for sure.

Awful store! Employees don't seem to know what they're doing and the manager, Kayla, is simply a…read morepoor leader. She is as unprofessional as any manager I've ever met and simply doesn't understand customer service. After meeting her, it is easy to understand why the employees are so ill-prepared to take care of customers. Avoid this location.

PSA: avoid CPR Cell Phone Repair in Lexington and downtown Columbia (same owner) at all costs…read more I paid $190 for the iPad my autistic son uses to communicate to be repaired and tempered glass added on 3/12. They had to order the tempered glass so it took a few days. I picked up the repaired iPad already in case, with the technician affirming the tempered glass was installed. Yesterday my son dropped his iPad during therapy and the screen cracked. The therapist and I removed the case to determine whether it was just the tempered glass that broke - only to discover there was NO tempered glass ever installed. I took the iPad back to CPR Cell Phone Repair today and was told by a technician that it is impossible to charge someone for a screen protector they didn't receive and was accused of removing it. The owner Steve Doyle eventually slithered out from hiding in the back and announced he would gift me "free" tempered glass (already paid for one) but I'd have to pay out of pocket for the repair - a repair that would likely have been unnecessary had I received what I initially paid for last month. I asked for either a refund or the repair/protector I paid for and was told I could either "accept the glass offered or walk". So I'm out $190, a screen protector never received, and a busted iPad. And accused of stealing/lying.

Wow wow wow! Okay, so I dropped my phone a few times and cracked the screen and took it here to get…read morerepaired, they fixed it for me super quickly and it was as good as new! They've been perfect multiple times for me now. There was a bit of an issue, and I had an accident with it again and some of the adhesive came loose and my phone screen came detached (again, my fault with how rough I treat my phone). The incredibly kind people that were working got my screen working again and had it fixed in just a couple minutes without charging me a dime. I really wish I remembered their names, but it was a lady with cool colored hair and a gentleman with short dark hair and they both have cool tattoos. Anyways, They were incredibly kind, transparent, and went out of their way to help me. They even cleaned out my charging port free of charge and got me set up with a new battery! Thanks again and I WILL be back!

Besides the fact that spectrum raises their rates for long-term customers…read more.. I recently called in to have our service disconnected as of June 30th. Surprisingly, we all of a sudden do not have access to service today which is June 21st. We will now have to wait two days for a technician to come out to restore the service and the company states that they do not give refunds despite the fact that they are the ones who are not upholding their end of the deal. Very poor company with very poor service. I would encourage people to choose an alternative provider if they live in the Columbia or West Columbia area.

I did not have a great experience buying the new iPhone 16 Pro Max here. I showed up to buy it, and…read morespecifically asked the salesperson if I could pick it up in store or have it delivered to a package locker, and he told me that neither of those were options. You're meaning to tell me that in this day and age that's completely impossible? Either the salesperson was lazy or that's terrible policy on Spectrum's part. Rather, he told me that the delivery would require a signature, or that I could call FedEx and have them hold it in their store. Well, FedEx didn't give me the option to call them, and sure enough, they left my brand new iPhone 16 Pro Max sitting right on my doorstep while I was at work. Thank God a porch pirate didn't snatch it up when they had the perfect opportunity to do so. I appreciate Spectrum for their WiFi and cellular service, but I would highly recommend that you not purchase a new phone here.

I have nothing but positive things to say about this location and in their technicians. I work…read moredowntown and his location for me is perfect. I have used Genius Repair for over seven devices so far, and fully intend on using him many times in the future. I've had him replace screens on several iPhones, batteries on several iPhones, and just today fixed an Apple Watch face that had come detached. It was at this point I also learned that he does a lot of other repair work such as soldering and micro electronic repairs I have absolutely no problem recommending him to friends and family and coworkers which I have, and they have also all been very happy with the results. If you look at any of my other yelp reviews, you'll know that I'm very honest with my reviews and try to show the good and the bad to let people make up their own minds. However, I can't find anything bad to say whatsoever. Every time I've been there the service has been very quick. In most cases I stay there while he completes the project. No need to think about where else to take your MacBooks, iPhones, Apple watches, android phones, computers, TVs, small electronics, or anything similar. You found the right spot.

I received several quotes to repair the screen on my IPhone 8. Genius Repair Solutions quoted one…read moreof the lowest prices so I thought I'd go see him since his shop is close to my office. I'm so glad I did. Since I know very little about cell phones (and did not know the screen protector installed was much better than what they used to be), I think I could have easily gotten take by someone who would not be honest and let me know that it was only the screen protector that was broken (hence, an even lower repair cost). I was not only impressed with how fast the service was but the honesty is worth much more so I paid him double just for that. I believe it's the best way to run a business and will HIGHLY recommend Genius Repair Solutions. I found out he also repairs laptops so plan to bring in mine and will review on that later.

i just needed to buy a replacement device. i rode a motorcycle in the pouring rain just to sit…read morethere for an hour watching the "representative" be completely unable to do anything useful. i left empty handed. When i got home i ordered a new device off ebay. Seriously... If you're less useful than fucking ebay why do you even have a job?

This is the only Verizon I'll ever go to. Staff is competent and always kind. Hope these guys never…read morego anywhere.

Does anyone work here? There are only 4 customers in the store. I've seen 3 different employees but…read morenever more than 1 at a time in the showroom. They all run down the hall as frequently as possible not to be seen for 15 minutes at a time. After 30 minutes, when the people who arrived before me still hadn't been helped, just left Never a hello, a welcome, a be with you in 30 minutes......no acknowledgement at all. Hey owner, look at your average rating here. You're OK with 2 stars? Do NONE of your employees have ANY concept of not just being personal, but juat even acknowleging my presence????

Let's just start off by saying this store sucks, every time I went in there is was a waste of time…read more went there today for a pickup order the guy says it "glitched Out" I knew that was bs wasted about an hour in the store. Guy says I have to wait 24 hrs to restart the process.( he wanted the sale for hisself) So not only did I leave with nothing I wasted gas. I got home without service and ended up calling customer care then the lady on the phone fixes the problem not even an hour later. These guys are greedy and super fing slow. Never going there again. shout out to the customer care lady I was about to switch both lines to T-mobile. Manger there is the main Ponzi you guys suck.

I came in Sunday 08/23/2026. Had an issue with my phone not being in service. Ricky figured out…read morewhat the deal was and got me back up an runnin. Preciate you Ricky!

My experience was a great one. I didn't feel pressured and the representative was very nice and…read moreknowledgeable about the product he sold me. He was dressed professionally and I'd be happy to visit this location again. His name was Chris.

This was my first time coming to this place but I'm glad I did. My daughter iPad was having trouble…read morecharging so I wasn't sure if it was a battery issue or charge port issue. The lady was super nice and attentive. We left her iPad for a little bit to see if it was just a charging issue and it seems like I just need a new block with higher charging power. She provided her recommendations and we were on our way. It was super quick and efficient. She seemed very knowledgeable so I would definitely be back for any other electronic issues I'm having.

This was my second time visiting them. They were great got my phone fixed and all my questions…read moreanswered. Highly recommend them. Michelle

Amazing Customer Service . Affordable Price Friendly . Very Timely Service…read more Highly Recommend !

As always, good service. Very personable and professional…read morestaff I used the store on Gervais Street thank you