Mobile and Internet, who are the experts when it comes to Verizon every time I go to someone that…read morecalls herself an expert there were no answers to any of my questions I had issues right from the start because I was moving from one network to the other, thinking, it was a better network to move to wife from the beginning they were one there was an issue because I had the Internet service up on a different telephone number that I already had on the telephone number and then when it changed, no one gave me the right answers on how to change it and then it was set up on two different email addresses my Mobile and my Internet, so I got no real answers at any point at this time now they're sending me threatening letters in the mail demanding me to return the equipment. How wrong is when I don't even have a car and nothing was ever set up right from the start. It was only a bunch of hell right from the start. I had too many problems with you people unsatisfied 100% who are the real experts when it cost to be an expert 100% nobody nobody really has the answers.

Today was the second day in a few months I've had a solicitor come by trying to get me to sign up…read morefor Fios. I have two clearly posted No Soliciting signs that were ignored even after I pointed them out. My dogs do not appreciate some stranger opening the screen door to knock and then just standing there. Even if I wanted to sign up for Fios this behavior would easily change my mind.

Brendan and Jill were fantastic! Helped me out with my trade in and were extremely educated in…read moreevery question I asked. Thank you so much for all your help !

Terrible service. The employee Cris Ortiz committed fraud on my account, adding several services…read morethat were not requested, and the manager did nothing to resolve the issue. My bill was extremely high and no one resolved it, not even the call center. I will have to pay an undue bill.

--- Review of…read moreT‑Mobile, Framingham, MA I came in during a moment of crisis, when everything was on the line and I needed real answers. Instead, I was met by someone who called herself an "expert." What she actually did was change one thing on my brand‑new iPhone 17 Pro that completely broke the phone. Every call failed, every text reminded me of the mistake, and not one piece of information I was given worked out in a satisfactory way. This was not expertise -- it was backwards advice at 100%. In a time when I needed clarity, I got confusion. In a time when I needed solutions, I got failure. The only thing that worked was returning the phone and walking away. Thank you, T‑Mobile, for showing me exactly how not to treat a customer. ---

I came to this T-Mobile store to trade in my old phones after customer service specifically told me…read moreI could do it here. When I arrived, I was told they don't accept trade-ins in store. I even explained that customer service gave me this exact address, but they said I was misinformed. The funny thing is, the T-Mobile store at the Natick Mall had no issue taking trade-ins. If this is a problem between customer service and store policy, that's something T-Mobile needs to fix -- not something customers should be inconvenienced by. I came all the way here for nothing. Definitely not returning to this store for any T-Mobile services. I was planning to add another line, but I'll be taking my business somewhere more helpful and customer-friendly.

Recently upgraded my wife's phone and Dan at the store was very helpful. We had the phone…read moredelivered and set up but later found out the billing was incorrect. I went back to review what was supposed to be done with Dan and he said he would take care of it. Next month billing still incorrect. We exchanged emails and I was again assured it would be fixed. Now several months later it is still wrong, when I email Dan I get no responses and now we can not get the insurance on the phone we were supposed to have and are still be billed incorrectly. I will not go to this location ever again and will look to change providers.

I went in to T-Mobile to switch from AT&T just before I walked in to this location and you'll see…read morefrom my profile I don't write a lot of reviews. Jessica and Brandon deserve this one- it's all about these folks. Jessica: She knows what she is selling, both the plans and the products. First thing she did was identify the issue with my billing. I was paying too much and she point blank said so. I had not said one word about the visit to t-mobile. I instead told her we were looking to update my daughters phone which was true and part of the draw to investigate t-mobile. She proactively identified the opportunity to save and get new phones. Off to the races with the plans, the equipment, the options for my 12 year old in storage, safety, etc. She did it all from the trade in to the accessories and we walked out with watches and better plans with a better bill- if they could clone this woman there would be nothing but 5 stars from everyone on here. I consider going into any of these kind of stores be equal to a root canal so I get why people don't normally rate well but I am telling you go to this store and ask for Jessica. Wait for her. She's worth it. We are looking forward to going back to do the switch ups to the new equipment- it's just the way it's supposed to be. Final note on Jessica: she's a very good person. It takes a lot of patience with a 12 year old young lady picking out pop sockets and such even as her mother- much less as a professional with others waiting to be served. Jessica is the real deal. She saw my daughter as a client. My daughter has never felt so important and quite frankly these are expensive purchases so it meant a lot. All around rock star experience! Thank you, Jessica. Truly a pleasure and you have established two lifelong customers. Brandon: Shout out to Jessica's associate, Brandon. He overheard us discussing some challenges and jumped in with some personal recommendations on chargers and a safety option for our car. We could not be more pleased with his suggestions for the Belkin products. He also was very informed, was fiscally reasonable in what he recommended, and tailored the choices he offered to us. Brandon, appreciate you! As a former senior leader in a Fortune 500- attention leadership: these two are your high performers. Promotions! Raises! Recognize these folks! They are living the brand and they are what differentiates your store from the others up and down route 9. No gimmick will lure folks once they get with someone like these two. I would follow them to the next place- and that's the truth. Best experience in any phone store in my life hands down. Anyone needing a change, this is where you go. Ask for these two folks. Wait for them if you have to, because you will walk out with what you need, you'll know how to use it, and you will get a bill that makes sense for your family. Thank you, Jessica and Brandon!!!

Went in to repair my Ipad 8 Screen, paid the diagnostic fee of $30, for them to tell me it's $150…read moreto repair and the $30 isn't a part of that cost. When I tell them I won't pay for that, I come in and pick it up and they try to lower it to $110. I can get a whole new device for $300. Insane.

this Massachusetts company unlawfully sold a a new iPhone that's unlocked and it's only through…read morespectrum and they been notified to attorney generals office and still won't comply after a year !

I wanted to thank Mike for a superior service he provided. He answered all the questions, helped…read moreus pick the right phone and made all needed changes. Fantastic service that you barely see new days

From the owner: Visit the T-Mobile store in Ashland and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 37 Pond St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Joke! Dropped phone off and said I was in a hurry and I wanted to know exactly when to come back…read more The salesman/repair main says 20 minutes. 30 minutes later there isn't anyone at the kiosk so I call the number on the card. He answers and states "I'll be back in about 10 minutes I needed a break". ARE. YOU. KIDDING. ME. He left his iPad sitting here and the key in the cash drawer. Something very dirty/backwards about this operation. CAME BACK AND PULLED IT OUT OF THE DRAWER AND SAID HE COULDN'T FIX IT. To anyone reading this: there's a iPhone repair kiosk maybe 100 yards farther as your walking away from Macy's. Go there.

Do not use this kiosk! He ruined my iPad by using superglue for the new screen. I ended up taking…read moreit to Cheever industries who restored it to life.