Recently upgraded my wife's phone and Dan at the store was very helpful. We had the phone…read moredelivered and set up but later found out the billing was incorrect. I went back to review what was supposed to be done with Dan and he said he would take care of it. Next month billing still incorrect. We exchanged emails and I was again assured it would be fixed. Now several months later it is still wrong, when I email Dan I get no responses and now we can not get the insurance on the phone we were supposed to have and are still be billed incorrectly. I will not go to this location ever again and will look to change providers.

I went in to T-Mobile to switch from AT&T just before I walked in to this location and you'll see…read morefrom my profile I don't write a lot of reviews. Jessica and Brandon deserve this one- it's all about these folks. Jessica: She knows what she is selling, both the plans and the products. First thing she did was identify the issue with my billing. I was paying too much and she point blank said so. I had not said one word about the visit to t-mobile. I instead told her we were looking to update my daughters phone which was true and part of the draw to investigate t-mobile. She proactively identified the opportunity to save and get new phones. Off to the races with the plans, the equipment, the options for my 12 year old in storage, safety, etc. She did it all from the trade in to the accessories and we walked out with watches and better plans with a better bill- if they could clone this woman there would be nothing but 5 stars from everyone on here. I consider going into any of these kind of stores be equal to a root canal so I get why people don't normally rate well but I am telling you go to this store and ask for Jessica. Wait for her. She's worth it. We are looking forward to going back to do the switch ups to the new equipment- it's just the way it's supposed to be. Final note on Jessica: she's a very good person. It takes a lot of patience with a 12 year old young lady picking out pop sockets and such even as her mother- much less as a professional with others waiting to be served. Jessica is the real deal. She saw my daughter as a client. My daughter has never felt so important and quite frankly these are expensive purchases so it meant a lot. All around rock star experience! Thank you, Jessica. Truly a pleasure and you have established two lifelong customers. Brandon: Shout out to Jessica's associate, Brandon. He overheard us discussing some challenges and jumped in with some personal recommendations on chargers and a safety option for our car. We could not be more pleased with his suggestions for the Belkin products. He also was very informed, was fiscally reasonable in what he recommended, and tailored the choices he offered to us. Brandon, appreciate you! As a former senior leader in a Fortune 500- attention leadership: these two are your high performers. Promotions! Raises! Recognize these folks! They are living the brand and they are what differentiates your store from the others up and down route 9. No gimmick will lure folks once they get with someone like these two. I would follow them to the next place- and that's the truth. Best experience in any phone store in my life hands down. Anyone needing a change, this is where you go. Ask for these two folks. Wait for them if you have to, because you will walk out with what you need, you'll know how to use it, and you will get a bill that makes sense for your family. Thank you, Jessica and Brandon!!!

Mobile and Internet, who are the experts when it comes to Verizon every time I go to someone that…read morecalls herself an expert there were no answers to any of my questions I had issues right from the start because I was moving from one network to the other, thinking, it was a better network to move to wife from the beginning they were one there was an issue because I had the Internet service up on a different telephone number that I already had on the telephone number and then when it changed, no one gave me the right answers on how to change it and then it was set up on two different email addresses my Mobile and my Internet, so I got no real answers at any point at this time now they're sending me threatening letters in the mail demanding me to return the equipment. How wrong is when I don't even have a car and nothing was ever set up right from the start. It was only a bunch of hell right from the start. I had too many problems with you people unsatisfied 100% who are the real experts when it cost to be an expert 100% nobody nobody really has the answers.

Today was the second day in a few months I've had a solicitor come by trying to get me to sign up…read morefor Fios. I have two clearly posted No Soliciting signs that were ignored even after I pointed them out. My dogs do not appreciate some stranger opening the screen door to knock and then just standing there. Even if I wanted to sign up for Fios this behavior would easily change my mind.

Terrible service. The employee Cris Ortiz committed fraud on my account, adding several services…read morethat were not requested, and the manager did nothing to resolve the issue. My bill was extremely high and no one resolved it, not even the call center. I will have to pay an undue bill.

This store actually sucks, along with this company. I traded my 'trade in' phone when I upgraded,…read moreto this store. The employee stole my trade in phone, mind you they told me he stole it (happened to about 25 other customers). They still won't do anything about it. Think twice about choosing AT&T they only care about money.

the psycho fixed my camera in ten damn minutes S Tier…read moreexperience, would do again also the guy is just plain nice way cheaper than buying a new phone it was like $60 plus tax for a new camera

Fixed my iPhone camera in 40 min. Good value and high…read morequality. I walked over and got a coffee while it was being fixed.

Went to have glass replacement screen protectors on two new iPhones. Danny was quick and the…read moreinstallation was perfect. We have used ZAGG in Natick before for older phones and will in the future.

I've had a Zagg shield on every iPhone, iPad and iPad mini that I've owned, and I've owned every…read morepretty much every single model that's been released. Zagg has been great at protecting my devices as well as honoring their warranty. Today, after Apple refused to replace the cracked screen on my 10 y/o's iPhone 6+, I stopped by the Zagg kiosk to have the cracked glass shields on my 11 y/o's iPhone 6s+ and my 7+ replaced. I noticed a sign that said they also replaced cracked screens so I asked about the service. The technician explained that if he replaced the screen Apple would not look at the phone. I indicated that was fine since they refused to replace the screen anyways. He said it would take about 20 minutes. We returned after 30 minutes to a fixed screen and a very excited and happy 10 y/o.

Went in to repair my Ipad 8 Screen, paid the diagnostic fee of $30, for them to tell me it's $150…read moreto repair and the $30 isn't a part of that cost. When I tell them I won't pay for that, I come in and pick it up and they try to lower it to $110. I can get a whole new device for $300. Insane.

this Massachusetts company unlawfully sold a a new iPhone that's unlocked and it's only through…read morespectrum and they been notified to attorney generals office and still won't comply after a year !