I had a deeply troubling experience at this location involving an employee named John Kelly. During…read morea phone upgrade in 2024, I was asked to sign physical paper forms, which I later learned from the Cranberry corporate store are not part of T‑Mobile's authorized process. After signing, I discovered I had been placed on a plan I did not agree to, and my bill increased from $73 to $134. When I questioned the discrepancies, the employee became verbally aggressive and used profanity. I escalated the issue through T‑Mobile's regional management and Asset Protection, but no resolution was ever provided.Since then, I have experienced multiple public harassment incidents from this same employee, including one that resulted in a police report being filed. Another incident occurred recently at Walmart, where he confronted me again and made threatening statements. The responding officer was already familiar with him from prior incidents. I am posting this review to warn others to be cautious. I hope the franchise owner and T‑Mobile corporate take these issues seriously, as this pattern of behavior poses a concern for customer safety.

I have switched to T-Mobile and needed help overwriting the new number to my current phone number…read more Kyle at the Butler T-Mobile store explained everything and was very personable. I had to go back and this time Rachel helped me. She was very professional and efficient. She accomplished everything in minutes. I highly recommend this store. Rachel was also very friendly. I didn't have to wait and was greeted upon my arrival. I had a great experience both times.

So I don't ever review these places; stores, most chain restaurants, movie theaters, etc.. I…read moreusually keep it with the food. HOWEVER, this AT&T store is legit. Everyone here is nice but I was helped by Matt. This guy was super cool and laid back. If you are looking for a new phone or just any service, any of the associates there are more than callable to help. But Matt is the man, he listened, didn't try to sale me anything. I mean he did, but it was professional and not overbearing, it was conversational like it should be. I bought an accessory just cause he was helping me. Without going too much into detail, I had a lot going on leading up to getting a new phone. He made the experience so good I wasn't worried about anything. Go see Matt. Thanks bro.

Austin turned a completely horrible experience into a great one! Upon being treated so horribly by…read moreour initial rep Amanda, Austin went above and beyond to get us the correct phones we paid for. He even drove to another store because one of our phones were unavailable at the Austintown location. If it wasn't for him tonight we would've canceled our brand new plan and stayed with our current carrier. He fixed the mess made by the previous rep and spent over 3 hours with us getting everything straightened out. He definitely deserves a raise and a promotion! If you're looking for an honest person that actually cares about his customers, Austin is your guy!

So me and my mom gone to this place, and we gone up to this man. My mom needed a new Wii importer…read moresince i got a Wii. So the man looked on shelves and found only one that they had, but they had the wrong ones! But therefore, service was good, but prices were $20.

Super job by the gentleman working the day I went. Very nice and helpful and made conversation…read morewith my son (who is 11). Keep it up!

They don't like to give close to retail price for any items. Customer service was very nice though.read more

Was a great company but closed its doors in 2012 because the owner retired. The local doctors lost…read morea great man that offered assistance in fitting complex contact lens patients.

I took my granddaughter to the Butler PA Americas Best location, and was amazed by the kindness…read moreand compassion of the staff. My granddaughter's glasses (purchased through a different company) broke with both arms unable to be repaired, the previous company they were purchased through, continued to give us the run around. My husband has been a customer of America's Best for over ten years and never had any problems, so I took our granddaughter there. Laura and Sandy at the Butler location were absolutely incredible. My granddaughter was able to leave her appointment with a new frame for the old lenses, while awaiting the arrival of two new pairs of glasses. My granddaughter had been going through her first month of fifth grade, as well as trying to play soccer, with taped up glasses and the arms kept falling out of the tape. It literally brought me to tears to see these two ladies show our granddaughter so much kindness and respect. It is good for children to see adults go above and beyond to be kind. I don't know why anyone would go anywhere else for glasses or contacts. I know our family never will go any else!

We stopped to look at wedding bands and the staff was awesome. I'm very indecisive, but the girl…read moreworking with us was very patient. She was amazing and she took what I said I liked and found the perfect wedding band that I didn't even know I'd like. I would definitely recommend stopping in here and at least looking at what they have!

Very pleasant staff and not pushy about trying to get you to purchase anything. Excellent customer…read moreservice and excellent extended warranty policy it is an extra purchase but well worth the money

Does anyone remember Dave and Russ who worked at Ellwood Radio Shack back in the late 80's?read more