Edgar took us in very quickly on a Friday afternoon. I let him know what the issue with my device…read morewas and he took care of it right away. Will definitely be back!

Kayla and Edgar are soooo awesome and fixed my phone problem quickly... they are our go to!!!!read more

I have visited this Verizon location several times, and unfortunately the customer service…read moreexperience has been inconsistent. During my visit last night, I spoke with Silverado, who was professional, helpful, and attentive. As he was assisting another customer with a matter that was expected to take over 45 minutes, he kindly asked me to return the following day and offered a discount for the inconvenience. When I returned the next day, I was assisted by Alejandro, and the experience was noticeably different. The level of customer service and professionalism I received did not reflect the same standard demonstrated during my previous interaction. Due to the inconsistency in service, I do not plan on returning to this location. In my opinion they are quick to take your money and are full of empty promises..... !! I wish I didn't sign anything!

We had a great experience with Jasmine while buying new iPhones. She was kind, friendly, and…read moreextremely knowledgeable about the phones and phone plans. She was patient and made sure everything was set up and working on our new phones! She even put our new phone cases and screen protectors on for us! We never felt rushed and left feeling like we got a good deal on our phones and phone plan. Ask for Jasmine! You won't be sorry!

I have been here so many times. The staff are knowledgeable,…read morepatient, and helpful. It is a hard job to deal with the public, many of whom are impatient, ignorant, and demanding. They deserve the credit due them. Good outcomes require patience and consistency. The selection of phones and gadgets are usually really good. The promotions are usually good enough to incentivize upgrades. Great value when you add the care you get here.

Waited 50 minutes to get assistance. Said they were busy but one customer was in the store?…read moreUnderstaffed!!!!!!

I've been in here several times now for various phone issues. He's always quick and efficient and…read morethe phone looks and works as it should after. Once, my phone had slipped off the trunk of my car (don't ask) and fallen in the middle of the Brisco and El Camino Real intersection. By the time I found it, it had been run over several times. But I had babied it with an Under Armor Case, so most of the phone's features worked fine. The camera, screen and a couple of other minor things were needed. This guy worked his magic and had the phone back in my shriveled old hand by the end of the day.

Got a great price because they were having a promotion! I…read moregot my 8 plus screen fixed for $60 and even gave me 1 year warranty. Was completely not working and now works great! - thanks

Been coming here for years! They get better like wine…read more I needed a company I can trust with quality parts and expert skills. SM Wireless Quality is my ticket home. They fixed my iPhone screen and I couldn't be happier. Great value too. I highly recommend this place. Joel is the man!

I dropped off my phone and it was ready in an hour and a half. The people working were…read moreknowledgeable and kind.

I just wanted to give a shout out to this company . I thought I was going to have to replace my…read morephone . Instead they were able to diagnose it and order the parts needed. It now seems to be working better than when I purchased it back in 2020. Joel Mendoza was very efficient in keeping me informed as the one part was delayed. It felt very good to recieve the level of honest effecient service. Every one in the store was very gracious and helpful . I highly recommend them based on my experience. Thank you

I bought a phone here and i had to get it fix o took it in to a place that does repair and man told…read moreme the i phone was stollen i payed full price this guy did not want to remberace me or anything i called bbb he is shady

If it were possible to give zero stars, I would. As always, the sales associates are friendly and…read moreeager to make a sale when you walk in... so we'll call that the "positive" for the one star. Over a month ago we purchased three phones (1 new line, 1 to be mailed to an out of state family member as a trade in and 1 trade in that day in store), and we are STILL dealing with it. Our salesman, Eddie, did not mail the phone for nearly two weeks, refused to take or return our calls (as promised by other associates who answered. We've spent more than 13 hours on the phone with Verizon customer service and are contemplating leaving Verizon because of it

Would not help us, directed us to a different store 40 miles away for service. What a joke.read more