I am beyond disappointed with Best Buy and the way I was treated as a long-time customer…read more I recently purchased an item that turned out to be incompatible with my laptop. When I went to return it, I was told I was outside the 15-day return window and that there was absolutely nothing they could do. I was then informed that if I were an annual paying member, I would have had 60 days instead of 15 -- essentially being penalized for not paying a membership fee. I have spent thousands of dollars at Best Buy over the years and have never returned an item until now. That loyalty apparently means nothing. The store flat-out turned me away. When I called customer service hoping for a reasonable solution, the representative repeated "it's policy" and refused to help. When I asked to speak to a manager, I was told all managers were in a meeting at 4:50pm PST -- which felt like a convenient excuse to avoid escalation. I was then told there was nothing else she would do for me. No effort was made to retain a loyal customer, no exception was considered, and no empathy was shown. This experience made it very clear that Best Buy values membership fees over customer relationships. I will never shop at Best Buy again, and I will be sharing this experience with others so they know exactly what to expect.

Aliyah, Mia and Edith all assisted me. I was clueless on what to do to trade in my Xbox for the new…read moreone I purchased. All three ladies were patient, kind and spent time explaining this to me. I will say that the lady standing in the front of the store should take lessons from the manager/Supervsior who also stood in front of the store. He was welcoming and ready to greet me but she just stood there and looked at me without saying hello. I hen I asked her if she could direct me on how/where to get in line, she just pointed over to an area but seemed confused about it. Next time, I hope she asks for help so customers aren't waiting in the wrong line or waiting not knowing they needed to put their name on a list. All in all, most of the staff were very kind and ready to help. I always have great experiences at this location as they treat everyone the same and their current staff are all very professional.

Old style customer service. I didn't know such places still exist. Almost makes you want your TV to…read morebreak down.

Good, honest people. Saved me a bunch of time and money. TV replacements are never easy.read more

Cellular Explosion was the miracle I needed. I dropped my iPhone X in a lake managed to take it out…read moreafter like 45 seconds in the water l took somewhere else before this and they said there was nothing they could do to fix it. I thought my phone was a gonner for sure. Lucky Cellular Explosion managed to save it despite the water damage for a reasonable price. They were very professional and clean. Also not only was I able to have a working phone but also I managed to update my phone to an otter case and put on a new screen protector. They had everything I needed in one spot. 10/10 I would recommend and I will be coming only here from now on! They've earned my business for life!

True story.. had an iPhone 6s that had a cracked screen.. Verizon switched phones then Assurion…read morewouldn't cover replacement. Verizon covered cost of screen repair at lousy Assurion vendor and it started doing crazy stripes on the screen... took it to Apple and they ran diagnostics and said I needed a new phone because the processor was bad.. at that point was pretty sure the phone was going in the garbage can.. just as I was about to recycle it I see these guys.. they took a look and said the screen might be bad.. plugged in another good screen and told me there was nothing wrong with the processor aka Apple was way off... second guess Apple now which sucks but these dudes are the bomb and I'm so happy I ran into them when I did!!!!

Associates who are not either trained to be cunning in only upgrading sales or has no training in…read morecustomer service on what's the best fit for the customer and not for the associates.

" Terrible Customer Service "…read more I received a new Samsung Galaxy A32 5G phone from T- Mobile and I had to go to the store so they could switch all the information and photos out of my old Samsung phone to the new Samsung phone. I went first to the T-Mobile store at 1484 E 2nd St Ste B in Beaumont, CA . I walked into the store and there were 2 female employees working on 1 phone with a man and women waiting for there phone. There was nobody else in he store. Not one of the employees said " Hello" to me or even looked at me. I stood there in that store for 15 minutes and neither of the 2 employees ever looked at me or came over to help me, even though they were both working on the same phone for the 2 people. So I just turned and walked out of the store, and still neither of the 2 women said anything to me as I left. TERRIBLE CUSTOMER SERVICE ! Don't Go to this T- Mobile !

Called with urgent battery issue on my iphone and Steve the owner took a look right away and gave…read moreme fair, honest assessment for free and even suggested that I was probably better off going somewhere else as more than likely I needed a motherboard repair specialist. I asked him to open up the phone anyways to see what he could do and he was reluctant b/c he knew he might damage the glass and there was a good chance he couldn't do anything, but I implored him to and eventually he agreed, offering fair warning and disclaimers. He ended up being able to fix my problem without a single scratch for way cheaper than a other shops were able to. very nice person and true honest professional. definitely recommend, will be back next time I'm in area.

This guy knows his shit. In and out very fast and very professional. Definitely will be coming back…read morein the future and recommending Fixology to all the locals.

Amazing experience. Everyone I talked to in this store was happy and very helpful. Never…read moreexperienced customer service like this at any other Verizon store.

Previously, I got a message stating there was a few hundred dollars of porn on my phone and I…read moreneeded to contact Apple before being able to use my phone. I went to Verizon in Beaumont, CA. Hector helped me. I didn't have to wait a long time and Hector sat down with me and got the job done quickly. I was crazed when I got there, Hector calmed me. I swore I would never go anywhere else. Today, I received the same message on my phone about the porn but was able to delete the message after 3 tries. I went back to Verizon to make sure someone could help delete the message. Danny was at the entrance and explained to me how to delete these crazy messages so hopefully spam would cease. He was so kind and paid attention to me so kindly (I was way more calm than the first time). Hector was great. Danny was fabulous. This is where I will go with problems always.

My vacuum stopped working and I started to look for a vacuum repair shop and I found Mike's Vacuum…read moreShop. I was so pleasantly surprised to have my vacuum repair at a great price. The customer service was rather friendly and my vacuum was ready in a couple of days at a very reasonable rate. Thank you Mike!

Took my vacuum here and was charged $70 and nothing was done! said he cleaned it up but wasn't…read morereally cleaned! Got it home and still didnt work! Took it else where and the problem was immediately repaired. Mikes Vacuum Repair ripped me off and now others have told me the same thing! Don't take your vacuum there!

Amazing! Cannot recommend highly enough. Had 2 dead RV batteries and called up asking for help…read more Taylor had replacements in stock and at a great price. Went to pick them up a few days later and could not have been more pleased with the service. Never going anywhere else for my RV batteries!

Service is great; although the shop was not open in the morning during the time they were supposed…read moreto be open. I called them and they explained there was a family issue that came up, they apologized and they made arrangements to meet me in the afternoon. About what you would expect from a family owned business, I totally understand. However, their prices are high. I paid 50% more for the exact same battery and warranty I would have received at Costco. Having to pay 50% more, I would have hoped they would at least give a longer warranty period or at lease have a prorated period after the 1yr warranty. Overall I say price gets 3 starts and service gets 4.5 stars