If you want an AT&T phone or service, just call the 800 number. They can't seem to handle any…read moreissues. Only interested in more money for ther commission. I've made appointments to discuss and resolve issues only to drive 24 miles and find that the "representative " decided to leave early. Was told he would call me the next time he was in and I didn't believe that either. no call after a full week! appointment with Braxton, other rep Max . Im handling through the 800 number myself and finding out how many lies I was told at the store. zero trust there

I went to get help with unlocking my phone, which was unsuccessful but I still had a good…read moreexperience. The people were nice and knowledgeable and the store has pretty much all of the basics you need for a cell phone. The only reason it wasn't 5 stars is just because AT&T's customer service overall is hot trash (which is partly why my unlock failed, AT&T doesn't give the stores any better tools than consumers). This store is an exception and my experience was pretty good. Would recommend.

The service and follow through with the selected plan we chose is deliberately misleading - to call…read moreAT&T customer service and get anyone from America or someone who speaks fluent English is unheard of from this company, as soon as the phone is paid off, never again will we support AT&T... absolute never again, even with receipts they refuse to help. The parent company is only out to steal from its constituents, and feels the general public is not smart enough to see the schemes they pull...

This review will be the end of my cell phone drama (at least until I need to purchase another one)…read more I was just out and about on this fair day and decided I would give AT&T another shot to redeem their self. I walked in here, better prepared, and went straight towards the phone I wanted. Within minutes Pat, by far the best sales associate here, approached me and asked if I needed any help. After telling him what I needed and what I wanted, we were ready to take care of business. Being a longtime Apple iPhone user, and in that lucky crowd that was grandfathered in for unlimited data, Pat didn't try to persuade me to drop that feature. In fact he took the time to go over what I wanted in detail, unlike the store in Altoona. He covered all my questions and took the time to make sure I was set up to walk out of the store with my new phone ready to use. While he was setting it up he didn't try to up sale me on anything and did not continue to push. He was very easy to talk to as well. It goes without saying that I got my phone that day and will definitely tell people to come here if you are in the area.

Best coverage in area and the cheapest plans with unlimited internet. Very good service and helpful…read morepeople

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Indiana store today.

My puppy stomped on my phone and broke my phone screen protector and my face ID stopped working. I…read morereally thought he had smashed that, but when Nick popped off the screen protector and replaced it, thankfully my face id was working again. The staff couldn't be sweeter - my phone was good as new in no time - I even left with an adorable new case and pop socket. They were super friendly, quick, explained everything and I was in the best hands. Very easy to find, clean and great shopping center location. Will definitely be back if in the area!

Great customer service. Luxse is a cool dude. He worked with my budget and we got it done. My…read moreiphone x fell in some water for a couple of seconds. Screen went blank nothing would work. Left it with them for about 6 hours and now it's working perfectly. Thank you guys so much. Go check them out if you're in the area

I went into this store to get help with my daughter's phone because her service was only working on…read morewifi despite paying for monthly service. The employees could not help with her phone, claimed the phone was broken. Could not explain how the phone would be broken and still work on wifi. They proceeded to tell me she needed a new phone. I told them to give me the info so I could figure out what the best plan was for my family. They continued pursuing the idea of selling us a new phone. I told them that I do not buy phones, the only phones I get are the free promo phones. We don't do fancy or expensive in my house. They continued anyway. The boy "helping" us brought out a fancy new phone and gave it to my daughter. There was still no discussion of cost. He said there was a line upgrade for my number & we could use that for her new phone. Again, he did not discuss the possibility of this raising my monthly bill, or any costs with this at all. He downloaded an app & transferred her data to the new phone. Again without discussing of costs. On the invoice I saw he charged $50 to do this. This is absolutely ridiculous. We went home with this new phone. I was led to believe what I paid in the shop was the total costs, this was completely fictional. And the phone did not work after getting home with it. It had been flagged for fraud. Another employee fixed that issue the following day. Again no discussing of the costs of this phone. I checked my Verizon app and my estimated bill was now nearly doubled!!!!!! This is completely unacceptable. Verizon is saying this store is an authorized dealer, but not a Verizon store. They have no control or say over what this store does. BEWARE!!!!!!!!! The practices of this store fell more than unethical, it feels criminal to me.

Shout out to Rob Simmons, Representative. After spending 2 hours on the customer service line,…read moretechnical support could not help me. I decided to go into the Thurmont store to see if they could help. Even though my situation was unique (child account deleted from family plan and not able to carry over to new phone), although he worked for a phone company for over 17 years, he has never seen this kind of scenario. It merely took him 10 minutes to resolve the situation, restore the account, and move the data to the new phone. His diligence and willingness to assist me shouldn't go unnoticed and I appreciate everything he did to not only resolve, but took the avenues needed to fix my problem instead of transferring me or telling me to call Google as the 1-800 assistant tried to pass the call. Thanks Rob for taking the initiative and being top dog!

I came in to get prepaid service for my daughter. It was a breeze Theodore was so helpful and…read morepolite. Thank you!!

The staff was very helpful in helping me get my new phone set up and picking out the right case for…read moreit. The store seemed very organized and operated smoothly.