We had excellent customer service with Troy. He treated us like old friends catching up. We were…read moreable to look over the products and find deals that works for our family needs. We were able to get the Black Friday deal which started on November 21st, that was a good value for us. Thank you for the great service. We will return.

It's ATT store so most people know what they need before going buy definitely a place I try to…read moreavoid . I get my phones from Apple and the warranty from Asurian sucks basically . Can't get same day, takes a lot of back and forth to get anything fixed and can't get asurian on the phone so the warranty they offer is of no value to me. People come and go here so hard to find someone with knowledge so I stay away. Just my thoughts . I don't recommend .

Kesha is one of the best: if I was to rate her it would be 100%! Very professional, kind & has…read moregreat customer service. Thank you for giving your best!

Horrible customer service! Male salesperson was unhelpful and did not provide any assistance with…read moreresolving issue.

I'm an extrovert. I love good customer service…read more Being asked NINE TIMES why I'm in the store, if I have questions, if I need any help, and TWICE by the AT&T guy to talk about my phone plan is not good service. STOP. MAKING YOUR EMPLOYEES. HARASS PEOPLE. I just want to browse. The odds of me buying anything go exponentially down with your people hovering aggressively everywhere. Because now I'm trying to look unapproachable instead of actually looking at products! I can't even tell you about prices or deals because I was SO CONSCIOUS of all the swarming employees. We were standing in a triangle, backs out, having an ACTIVE conversation, and someone interrupted. We said no thanks. THEY KEPT TALKING. then I was telling another family member that exact story -- once again in a circle -- and we were interrupted AGAIN! It was funny because of how ridiculous it was and how closely together the interruptions happened. We couldn't have been in the store more than 20 minutes. Had to leave because it was so frustrating I was afraid I was gonna start screaming, lol.

Bought a MacBook Air M2 15-inch, received a 13 inch Mac air M2, Best Buy didn't want to compensate…read morefor the difference in price, since Best Buy shipped the wrong item. They said the computer is comparable in price, even with the size difference. What happened to good customer service?

After going to two locations one closed for remodeling and the other out of business. Maybe the T…read moreMobile corporate should update open / closed locations. 3rd time is a charm. Went to this location and spoke with Tracy who was proficient at opening me an account for home internet. The process was fast and easy. The set up at home was also easy. Thanks!

I was billed for a complete month even though I switched services on the first day of a billing…read moreperiod. T-Mobile cancelled my online account and sent me a paper bill weeks later. When I went in the store TWICE to resolve it they told me they couldn't help me without a pin. I called them at their service number and got the same response. This leaves the consumer with NO WAY OF RESOLVING AN ISSUE. Congrats T-Mobile on figuring out a way to make more money. My second trip into the store I had to make it evident I was not leaving without a resolution. I literally called customer service in front of all their customers and put it on speaker. I FINNALY got one of the store reps to take five or so minutes to confirm my identity with the phone rep who then told me they would pro-rate my bill and to ignore it and wait for another. When I received the new bill, it was for the full amount. T-Mobile, you suck. You have lost my business for life.

Great service at the Genius Bar. Conveniently located in…read morethe mall with lots of parking Always crowded. Always noisy Good advice on product purchases The variety and number of classes offered is great. Teachers are very helpful

AVOID AT ALL COST! My friend and I went here today to get a privacy screen. First of all the lady…read morewe dealt with was rude. The employee stated that they did not have any in stock. My friend thanked her and we left. Afterward, I called customer service for my friend and was surprised to learn that the same Mall of Georgia store actually had two in stock. When I was transferred to the store, the manager suddenly claimed they couldn't disclose inventory over the phone, even though customer service had just done so. Which the manager also lied about being able to give information when they are allowed. Wanted to confirm before making another trip, but then the manager wanted to give some lame excuse of why her employee lied! Based on this and previous interactions with the same employee, I can't help but feel that discrimination may have played a role. I wanted to support this location, but after this experience, I'll be taking my business elsewhere.

Great service, help me find the perfect phone cases. Would definitely recommend.......... .read more

In this area they would think they would have better customer service and business ethics owner is…read morerude and shroud have spent plenty of money here and nothing but countless attitudes save ya self time and $ and just go to the mall of buford and not to the first store in the mall Over priced and not friendly

I had a great experience. Location was ideal ( a lot of surrounding businesses) considering that…read morethere is a bit of a wait. The customer service was 10/10 although I didn't catch the gentleman's name that helped me. Pricing was reasonable as well as the turnaround time. Overall I'd recommend!

No stars if I could. Paid for a new screen AND their "highest quality screen protector." Paid well…read moreover $250 for this. Screen cracks and protector cracks. Go in 9 months later to have it replaced under their "1 year warranty" only to be told I cracked it so they're not responsible, but they would fix it if I wanted to pay for it, again. What?? Apparently, the warranty is only good if the part they replaced is defective. How do I know it's defective if it's not cracked? Such crap. Told him I was going to post a review, to which he said, "go ahead," and then laughed at me. Don't waste your time or your money.

THIEVES! they sold me a phone with a broken cable and when…read moreI tried to bring it back under the "30 day warranty" they LITERALLY LAUGHED IN MY FACE and told me that it was physical damage and not covered by the warrant. I wouldn't spend a penny here. I am so upset, this is the ABSOLUTE WORST CUSTOMER EXPERIENCE EVER

Great experience with both brothers Adrian & ???. Got 2 Samsung 10 's for a friend in Jamaica. Its…read moreunlocked & hopefully no issues over there!