Very courteous. I felt safe while asking questions about my cell phone and buying some…read moreaccessories. Nice people working there. Troy Ragland

From the owner: We have been in business for over 5years and specialize in given the best service to our customers…read more We do phone and computer crack screen repairs

The staff really helped us work through some issues with her phones as we were upgrading. It is a…read morelittle complicated in the tech world these days, but they walked us through. It helped us load all the programs so big thank you.!!

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

Brandon was a really nice help and I do recommend him as your mobile expert and I did enjoy the…read moreservice and I had a really easy and quick time to get are data and a great deal over all great job Brandon

From the owner: Visit T-Mobile Dallas cell phone stores and discover T-Mobile's best smartphones, cell phones,…read moretablets, and internet devices. View our low cost plans with no annual service contracts.

This review is in reference to the store on Ledbetter and Lancaster in Dallas Texas. I had damaged…read moremy phone and came in to pay cash for a replacement phone and add another line. Without my knowledge or concent my plan was changed. I was only informed my bill was going from 104.00 to 99.00. You would assume that is a great deal. But Addy took the opportunity for a sale to cancel my account and to have everything is had before would now cost me 134.00. I had 6 lines and Amazon Prime. I went back to the store several times because everything was not working properly. Today Andrea assisted me but my bill went up to 134.00. I was livid. They only are concerned with commission. I only found out the bill went up when I called 611 (another scam/commission based phone call) The CSR changed the bill to 122.00 but still no Prime. I then spoke to a supervisor and she reduced the bill to 112.00 but removed some services on the phones like call waiting and some insurance that was added at 10.00 by someone previously. Still no Amazon Prime. I spoke to a supervisor at 611 when the "best she could do" is offer me Prime at 69.00 a year. The supervisor and I went round and round until I hung up. I call the Ledbetter store back six times. The first five time Andrea pickup up the phone and hung it up without saying anything. Finally after the rep being guarded in her choice of words, I asked for the corporate number 469 804 4099. I had to leave a voice mail message. I am unsettled because I am live in Oakcliff and I am sure this would not happen if I shopped an a more metropolitan area. I still don't have Prime. I currently have no resolution to my situation nor do even know for sure what my statement will be on the 4th of next month . I just needed to vent before I decide my next steps to hopefully resolve my issue.

My elderly aunt has been with them for years, struggling with a phone that doesn't work. I told her…read moreshe was due for a new phone. She went in and they charged her an additional $100 to "upgrade". When she got the phone home, I tried to download an app that she needed on the "new" phone. The PlayStore app feature on the phone didn't work. We tried multiple times. I have tried calling both phone numbers listed to speak to the manager. Neither phone number works!!!! 469.241.2649 doesn't work. 214.647.3548 doesn't work. What kind of business is this?! Taking advantage of the elderly.

I knew something was going on the first person that worked on my daughter phone lost a few screws…read more...that can be a definite reason y her phone kept blacking out for the 3rd time.... But it's fine I fixed it myself for waaaay cheaper.... Idc I feel how I feel .... With cracks her phone was working but throwing it on a bed should not black it out

He was very fast after asking him to replace my phone battery for my iPhone 14 Plus. Way cheaper…read morethan apple price and some other phone repair stores in the area.

While I appreciated the help from the floor staff during my phone purchase, I was very disappointed…read moreby the store's policy on defective accessories. A screen protector failing within a week suggests a quality issue, yet the store manager was unwilling to provide an exchange nor return. Buy your accessories elsewhere (like Amazon) to save yourself the headache and the money.

Customer service worst in business hands down they have too much automated system but wants and…read morediscusses sales and payment due instead of your needs

For the first time in 10+ years, I had dropped my phone on the gas station floor, shattering my…read moreiPhone 11 Max Pro screen -- I thought it was a goner! It was Memorial Day and I was freaking out because I use my phone for work and needed a repair, and fast! Luckily there was a Memorial Day deal on Groupon so I booked it and went straight over there. They had a rather busy day and told me I would have to pick it up the next day, but I told them my situation and they were able to squeeze me in for their priority list, I did wait a few hours but that was fine because I would wait as long as I have to get it back that same day. And I was expecting a long wait but they were able to fix it in a few hours. I'm grateful I was able to bring my phone back home and not have to come back the next day as that wouldn't have worked with my work or schedule. Anyway, like I said. I'm grateful. And my phone looks great! Should anything ever happen to my phone again, I can trust them.

they never call back overcharging scammers. Sent Xbox elite 2 core controller and they charged $80…read morefor a simple bumper fix. A brand new controller costs $130.

Had an issue with our equipment. Spoke to someone online and they said to head to the store to do…read morean equipment exchange. Once there we had to wait 15 minutes because they didn't tell us before hand that we could checked in online. I mean it is what it is at this point. We were 10th in line. This was around 12:40pm. On top of everything, Everyone coming in was being told to "go to the UPS store to exchange their equipment ", so you guys just don't want to do this? we are paying for the fastest internet. And they said they don't carry that type of modem in store? Excuse me? Is it just this store or all because when we first got spectrum at a different location we didn't have that problem. Anywho, after wasting 30 min we just left. Around almost 3:00 pm we get a text saying we are next in line. So glad we left. I ended up chatting with someone else online instead and I'm glad I did because I would have just been there sitting wasting time. To the young lady who helped me online , thank you. But this store is just a no for me.

They told me to wait 30/40 minutes, which is fine. I waited about an hour and a half…read more I was in line, but my name got dropped because the other people weren't there physically, but they moved them back into the spots in front of me. Waste of time bad service I DONT recommend anyone coming here for service .