We both been having issues with messaging so Apple directed us to our carrier. It was busy so…read morethere's a wait. Jose greeted us and made sure to put us in rotation. He eventually was the person who helped us as well. One issue resolved as call blocking was enabled somehow and with a call he got it handled. My issue stemmed from RCS not working with an Android contact... so he reset and advised me to share that with the other person too. It must be on for us both. Jose was vey knowledgeable, professional and personable! This defines great service!

My son and I got to the store at 6:00 and literally closed it down, all due to a mobile, so-called…read moreexpert that clearly didn't have a clue. Thomas Wait unfortunately bumbled his way through the 2 hour process with no help from management until we left the store (due to closing) without my phone being on. I was transferred over to T-mobile but the service was not active. I went home and spoke to my previous carrier (something I could have done there) and got the green light to transfer, however had no way of doing it at home. The following day I showed up at the store to get the phone activated and the expert said he couldn't help me. Again without a phone until 4pm Saturday we called customer support and it took 2 1/2 hours to get what the "expert " screwed up in the store corrected and my service on. May I say customer support was amazing! If you can avoid this store do so!

The folks are always helpful here, offering best ways to help and resolve issues. I never have an…read moreissue when I have to go to this store!

Well, there is one born every minute. Two men "representing" AT&T came to my door on a Friday. They…read moresat in my house for two hours convincing me they were the real deal. Well today it is Tuesday and nothing has happened. I got suspicious. So I went to the AT&T in Westport, Kansas City, MO. I was greeted by Kyle E and Tyler Z. Long story short: I had been scammed. These two men patiently walked me through the process, gave me a great deal on a better phone: A Motorola model Moto G. The thing I really want to stress, is go to a corporately owned store. They bundled T.V., internet (with a REAL 100K giga bites that truly work, and my phone for under $100.00 monthly. I was paying $325 to two other companies. Keviat Emptor........let the buyer beware. Tyler Z. and Kyle E are a tribute to their profession. Thank you men big time!! Also these men got the installer to come tomorrow. No grass grew under their feet!! Highly recommended.

I love how they serve and they don't have there hands on their phones and the assis very fast the…read moresecond you come in they have someone to help you

Brian is the best Verizon associate. He was so helpful. I have had awful customer service from…read moreVerizon in the past. But not this time. He helped me and walked me through changing from apple to android and made it painless. He offered support anytime I had questions on my new phone. He spent time showing me things on the new phone with great patience. I really appreciated his helpfulness so I could take the leap of switching from Apple to android. Thanks Brian you were great. I always dreaded going to the Verizon store in the past.

On a MOM mission to get a replacement phone to since one was stolen. To have this happen for iPhone…read moreuser is so complex and complicated but it's a process that's possible. Eric was extremely helpful, informative and patient. He was able to settle my nerves and get me through the entire process. I'm very grateful for the 14-day return policy as well. The only process that is ridiculously lengthy is how long claims take to get you a replacement.

It took 4 hours for them to change my battery and the screen protector came off and they were not…read moreliable. When I called Belkjn they are unable to honor the life time warranty as Apple caused the damage to the screen protector. Just terrible

Friendly, timely service that fixed my problem! I walked away knowing if anything went wrong the…read morework was guaranteed for 60 days!

I have an iPhone 13 ProMax. I finally broke the back glass. I read all the great reviews, and…read morebrought my phone in. Scott had to order the Alpine green back glass and in about 2 days dropped my phone off and installed in about 1 1/2 hours. I literally can't tell that the glass was swapped out. Highly recommend. Professional and responsible and timely. Texted me when the back came in and replaced that afternoon.

Poor Customer Service!!! I've gone into this store 3 times in the last month. Each time, I was…read moreoverlooked, passed up or just plain ignored. I kept going back because it was conveniently located and I'm all about 2nd chances, but each time the service was worse. So save yourself some time and frustration and bypass this Verizon store.

Awesome guys.. They always know how to treat me when I walk in.. Smiling faces and great hand…read moreshakes. Thanks for helping this difficult customer..

These guys are great! My Samsung stopped charging. Of course it charged right up for them. I went…read moreback the next day with 4 charging cords. Only one was good. Lol. They didn't charge me. They were so nice and knew what they were doing.

Made an appointment through Asurion for a mobile fix 11-1. At 3pm contacted the manager - he…read moreadvised a technician had called out sick and that I needed to reschedule. I asked if I did was there a guarantee that a technician would show up the next time and he said "no". Do not use use this store for mobile repairs through Asurion. Utilize the in-person somewhere else if you are in the 64116 area code.