Amazing service from Katie today. We went back to her twice as she knew what she was doing. Nice girl and good personality. More sales people should be like her. I am a handicapped person and she understood I needed a cellular watch and I had bought a non cellular watch. She suggested I replace it with a cellular one. I did and went back to have her install it for me. No, problem with the installation and out in a short time. read more

The folks are always helpful here, offering best ways to help and resolve issues. I never have an issue when I have to go to this store!

You can do a lot things in 10 years. I've had four cell phones, three laptops and two Internet providers. None of them have been AT&T because AT&T never showed up. That's right. It's been 10 years since I ordered AT&T and nobody showed up. I reached out online and nobody responded. I called the 800 number where Jessie Cross from ProTel Systems, a company AT&T hired to provide customer service, told me the whole staff was at lunch and that somebody would reach out to me when they returned. Nobody did. When I complained again Jessie told me he was just a sales manager and it wasn't his job to help me. Later, I spoke with Ms. Morris from AT&T's Office of the President. She called me an asshole and hung up on me. I tried escalating. Brenda Burke reached out by phone, however she never responded to my messages. Am holding on to this a bit? Being spiteful? Holding a grudge? Yeah, probably. Anyway, here we are 10 years later, and AT&T still sucks. Cable, telecom and data companies aren't fun, so I won't shill for one here. I'll just say that whoever you choose has to be better than AT&T. Please avoid at all costs. read more

AT&T Store - Mobile Phones Near Me - Kansas City, Missouri

Truthfully could not be happier about my experience. Alice was a fantastic help and she was able to help with me with everything I needed today. I'd like to thank Casey as well. They were both a huge help. read more

In a time when good customer service is hit or miss, it was refreshing to talk to someone knowledgeable about their job and products offered. Gavin was great to work with and respectful of our time and interests. This will be our go-to location from now on. read more

Just upgraded my phone via mail and had some difficulties setting it up on my own. I needed a new SIM card so I went into this AT&T store and was helped immediately. Richard went out of his way to solve the issue, provide a new SIM card (at no charge) and even discounted my monthly plan based on my employment. He went above and beyond! Very thankful for his help. Highly recommend this place if you're in a pinch or need a new upgrade! read more

just transferred our ATT service from U verse to Direct TV and needed help. Trevor Teegarden happend to be at the store in Independence on Monday where we had purchased the boxes but couldn't get any assistance for help from the employees there. When we called again for help he offered to come right over. He spent a good hour setting up both tv's and went step by step with us so we would know how to use on Demand TV. He was very patient, kind and friendly. we enjoyed visiting with him. He is very knowledgeable and experienced and ATT is very lucky to have him as an assistant manager to represent their company. Thanks again Trevor for offering to assist us in the future if the occasion arises. Lou and Pat Swinicki read more

Super rude employees. I walked in for my appointment & was not acknowledged, even after having to sit there for five minutes. Then when another customer walks in, the employees acknowledged her. Stop making a difference in your customers. I was ready to get a new phone. read more

AT&T Store - He wouldn't give me his name so here's a picture - Mobile Phones Near Me - Kansas City, Missouri

I stopped in here to buy a case for my iPhone recently. There were several staff members working on this particular evening. I was immediately greeted and offered assistance. Unfortunately, there weren't many iPhone 3GS cases available because god forbid I have an iPhone which is a year old. The only secure looking case was $34.99. Meh. I passed and got one on eBay instead for $15. This is a decent looking store, so I'll likely be back here in the future when I do choose to upgrade my phone. read more

Thank you, Devin! You are the best! I had really struggled with fixing my phone. I took it into the AT&T store, Devin sat down with it, and patiently clicked through the steps to get it done! Yay Devin! I really appreciate your skilled help! read more

Let me first start by saying I've been an AT&T customer for over 17 years That being said ... I've visited lots of AT&T locations all over the US After a very bad experience at the Lawrence Kansasa store I walked out and found this one Man am I glad I did !!! The customer service was exceptional !!! Danny was our rep and he did an awesome job He well made up for the poor service we got in Lawrence This is our location for sure when in the area Good job AT&T !! read more

The time-consuming process of getting a new phone, transferring everything over, selecting a new plan was a BREEZE....all thanks to Kira at AT&T. She's so smart and kind. read more

I have always had a good experience at this location, but be prepared to wait if you are a walk-in on the weekend. If you do need to stop in on the weekend be sure to set up a scheduled appointment time in advance. I had the pleasure of having David as my customer service representative on my last visit here but the manager Seth also helped to make me feel like a valued customer upon entering the store. I walked in on a Saturday night around 4pm and that was my fault. Next time I will definitely be sure to set up an appointment in advance. They finally made it through all the customers and got to me around 6:30pm and it was well worth it. David made sure I understood every step of the process and got every deal currently available. Not only did I get the phone I was hoping for but he also helped me pick out the correct payment plan that was right for me. I would definitely recommend this location to anyone just be sure to schedule in advance! read more

Avoid this store!!!!! Worst customer service. Choose a different branch if at all possible.

If you have to come to this store, be prepared to wait a while to be helped. After two attempts to visit the store for informational purposes and perhaps to pre-order an iphone 6, both times the wait was a half an hour. I am not going to wait half an hour to pre-register for a product. The greeter should have asked me what my issue was and then saved me 30 minutes. Who knows if they would even be able to help me after I was to wait for 30 minutes and find out then. The greeter should have screened for the purpose of my visit instead of merely asking for my name and phone number. If you call this store, you will not be able to speak with a live human. Another poor rating for this frustrating fact. read more

unreliable reps with inconsistent responses. If you have to go here , Reggie is relatively better and try to resolve the issue rather giving political answers read more

The worst customer service ever. They don't care. They Just read a script. Or you get an automated system that cannot help and sends you to the wrong place. Started new service. they did not connect phone line, then lost the order. Just the worst read more

I received amazing help from a phone store employee today! I am assuming this is the 1st recorded event of this EVER taking place! So miraculous that I may contact the Vatican for the possibility of inducting this female into the Catholic sainthood! The odds of receiving good service at a phone are so outrageous, that I am literally in awe of this particular employee! In fact, the majority of the employees at this location are quite helpful! read more

AT&T Store - Mobile Phones Near Me - Kansas City, Missouri

Jen it's her name she was super nice helpful and friendly! Also helped me to create my account on line. Thank you for the help!

I was sitting in the store waiting on a phone repair and witnessed this happen. I am not sure of the actual bill but I am sure it was close. A guy came in to pay ho his bill. Before paying he asked the lady waiting on him if it had been paid and she says no. He pulls out his wallet and pays in cash. He the b walks out the door and immediately comes back in and says my bill was already paid. The las lady looks it up and says yes it was. He sAmy's to her I need a refund and she tells him no we don't do that you will see a credit on upper next bill. He gets upset. Which I totally understand. it's December no one has an extra 500.00 to pay ahead on a phone bill. The store manager is now involved tells him nothing I can do. Never once tel told him who to call for refund. Instead calls security. security shows up and the guy lies to security. I called him out on the lying. I told him he shouldn't have lied and the guy was never closer than three feet to you. The island was between him. read more

Due to changes in my finances I had to cancel my phone service with AT&T to look for cheaper options elsewhere. It the process of switching to a different servicer, my phone locked. It took me 2 WEEKS of back and forth contact with customer service on the phone, only for them to send me back to the store. But when I got to the store, a rep hounded me and kept asking why I switched and swore up and down that they have the cheapest phone service, even though I kept telling him I've already switched servicers and just need my phone unlocked. Then he just told me there's nothing they could do and sent me on my way. There are always additional hidden fees, customer service is a nightmare and they're always trying to get you to upgrade everything and spend more money to the point where the pushiness gets irritating. I'm not one to write bad reviews (this is my first), but my whole experience with AT&T was incredibly frustrating. Never choosing AT&T again. read more

Customer service sucks. Went in because I had a few questions and the lady there kept making sarcastic comments to me. Horrible.

So if you asked an 8 year old to balance your check book you would of course lower your expectations considerably on what you would get. And the same holds true when dealing with phone companies. There is a certain pain threshold that you know you will have to endure. Even more so for cell phone companies. Still even going in with these extremely low expectations AT&T managed to fail to clear such a low bar. I arrived to buy the new Galaxy SIII phone and maybe sign up for the U-Verse internet service.... I left looking for a Verizon store. All I needed to make the SIII purchase was to know how much it would cost with the memory upgraded to 32GB and if the data plan would have to be changed in buying the phone. First I ended up having to to train the sales guy on his product. Explaining that the phone had a removable memory stick that could be upgraded. Then I had to explain that their store sold those memory sticks so I just needed to know how much the larger one cost. Also had to explain other aspects of the phone. Details such as the fact that the SIM cards can be swapped between phones, the operating system had features that AT&T removed, etc. After that we got the the question of changes to data service plan, which became an ordeal since they did not seem to know what service plan I needed. First they said I had to use the most expensive option. Then the story changed a couple of times, then it took almost 5 minutes to look up my account. They finally found the account and confirmed I could buy the phone as is, and the price was $200. I approved the purchase. At this point this simple purchase had already taken something like 20 min. He then started trying to set up the upgrade in their system. No idea how long this actually took, but it seemed like an eternity. Not sure why the process of buying a cell phone always seems to take about as much time as buying a car. After it was finally all setup and was time to pay we found the computer was coming up with a price of $600 (did not include taxes or fees. ) for a $200 phone. This could not be explained. The full un-subsidized price of the phone was only $550. No one could figure out where it was getting this number. They tried to get the manager to over ride it and he refused. And when I asked to speak with him he refused to come out of the back to talk to me. So still no phone completely gave up on trying to sign up for U-Verse. Left the store and pulled out my current phone to find the nearest Verizon store. read more

Great location with great staff! I scheduled and appointment ahead of time so I was set up with an employee right away. He was super honest and helpful throughout my visit. I enjoyed my time at this location and I am extremely satisfied with my new phone. I would definitely recommend this location to a friend and I will be back!! read more

The store service is fine... organized. My dude was friendly and energetic. The ATT phone activation, however, took over an hour to complete on the phone while in the store. It really shouldn't be that hard to switch devices. read more

Absolutely horrible service. I have UVERSE TV and Internet, in 9 months they have serviced issues 5 times. Down graded from 18Mbps to 12Mbps because they couldn't support what they sold me initially. Neighbor gets 18Mbps just fine though, strange huh, same pedestal. Yesterday my TV and internet went out, no idea why but they scheduled an appointment for Friday 8am-12pm. I waited around until 130pm and then called to find out WTF, they hadn't even dispatched a service tech yet. Now it is 720pm and they still haven't showed up or called me to inform me of any delay, after calling in again they tell me my appointment is now moved to Saturday morning 8am-12pm. Seriously horrible customer service here. Granted I think all ISP's SUCK, but I am cutting ATT loose after they fix this problem. Two hand single finger salutes to you ATT! read more

ATT Uverse is a joke. The installers don't know what they are doing (at least the one at my house). He was a nice enough guy but didn't know what all he needed to ensure was compatible and tested with the changeoever. The confirmed my alarm was compatible but didn't test it and, of course, it doesn't connect now. When I informed of this only 9 days after the installation after ADT did their monthly test, ATTUverse wanted to charge me to send a technician out to troubleshoot. I was talking to a rep about an issue and she put me on hold to find out more information and 45 minutes later I was still on hold. I guess I am the dummy for waiting on line so long for them. AT&T, ATT Uverse, tomato, tomawto...all the same. Technicians are ill trained and customer servce and billing are horrific. Do NOT go AT&T for anything. You will regret all the hassles you will have and inferior service. read more

If you are considering going to AT&T Uverse I would would strongly recommend you don't Here are my reasons for saying this. 1) The sales people will lie about what is included. Remember they're bonus or commission is based on you buying, not on being happy after they get the product in your house. 2) When you agree to a contract you should know it only applies to you. They can raise their prices at any time without warning. They just call it an annual price increase. 3) I called when they did this to me and spent 45 minutes on the phone to get a partial refund. It's really not worth the hassle. 4) Don't think you can get help by asking for a supervisor. I asked 3 times and was refused. 5) Their DVR system is a joke. I like to program a full week at a time in advance. Their system has started to only let you look at 3 or 4 days in advance. 6) If you ask them about their internet speed they will give you a number, if you press them they will tell you the speed they quoted is "up to". They won't tell you there isn't a minimum speed that you might get. If you're unhappy they tell you that you need to upgrade and spend extra money to get the speed you thought you were paying for originally. 7) Their customer service isn't the worst in the world, that belongs to Best Buy, but it is easily the 2nd worst. I am presently locked into a 1 year contract with them and can't afford to pay their cancellation fee, but I will be changing as soon as it is up. I strongly recommend you don't get into my situation. read more

Don't go with AT&T UVerse. It has literally been the worst experience of my life. For starters, they issued me a $100 modem that I DID NOT ASK FOR and made very clear that I didn't want it all; they still ordered it and my account got charged. Furthermore, they gave me a $100 charge that they stated I would not have to pay, but it has been over 3 weeks and they still have not taken care of it (even though I have come in almost everyday, demanding it be taken care of). I now have over $100 late payment and it has been unnecessary stress. Highly would NOT recommend read more

Friendly staff and clean store. Worked with Dylan on several requests. He was very knowledgeable, friendly and we were in and out pretty quick. Highly recommend Dylan specifically for your next visit!! read more