I went in a few weeks ago and spoke to Thor about putting a small system in my vehicle. He told me…read morethat I'd pretty much be able to get it done same day and gave me the price. Since buying the material was going to be cheaper, I went and found the system I wanted and purchased the kit, cords, and antenna. I went back and spoke to Jake and he inspected the material and said that I had everything they needed to install the stereo. I set up an install date on a Friday. It happened to be the snowiest time of year and they called asking if I could move it to an early Tuesday morning. No problem. 9am, I'm there. I got there on Tuesday a few minutes before 9 and Thor was the rep that took my material back and started working on my vehicle. Two hours later I was brought back to look at what could have been thought of as the worst install job ever. He informed me that the dash kit purchased was incorrect, even though their company would have purchased the same kit, cords, and antenna down to the number. He kept apologizing stating that he didn't want the system out there with his name on it the way it was looking. The system works, but it didn't fit in the correctly. He them told me that he was going to call around and give me a call that evening with some sort of a solution. I paid for the install (out of good faith) and awaited his call. 2 days past and I heard nothing so I decided to call him and see what was happening. Thor informed me that he just got in contact with his Metra rep and was waiting in an response. Friday, I received a text message stating that the Metra rep told him they had released a kit two months ago and that I need to take the kit back and get the updated one. When I asked for the model number, he recited the same number on the kit that I had purchased before. Then, I was told to asked for the UPDATED kit or we would have the same issue as before. Then, once I go back and get a new kit, bring it back to them and they would swap it out. My immediate thought was if the item number is the same, the kit would be as well. And since I purchased the kit I had within 2 weeks of having the system installed, chances are I had the new kit. I called Metra myself and informed the rep that I was told a new kit with the same numbers had been released and I needed to swap my current kit for a newer one. I thought I would have been upset when the rep started chuckling on the phone and telling me that if the kit has the same numbers, it's the same kit. The biggest difference was the BB on the end of the numbers which pretty much gave me the flexibility to go with either a single or a double din system. When I sent pictures via email, he told me to go back to the place I got it done and tell them to redo it because the kit fits like a glove in that vehicle, especially since my vehicle was built in 2008 and released in 2009. I called Best Buy and spoke to a Geek Squad member who installs stereos. When I told him I wondered about the new updated dash kit, he told me that if an update was to be achieved, they would change numbers slightly so that people wouldn't be prone to purchasing an outdated kit. I then took my vehicle up to get looked at and the squad rep told me that the person who installed this had no clue how to install a simple system and set me up with an appointment to have it installed correctly. For a fee, of course, but it will be installed correctly as to not have gaps on either side of the system, or have the casing around the system bulging out. I should have just stuck with what I knew.

I was quoted for a two hour job to install a new stereo and a couple accessories. A couple hours…read moreafter my scheduled drop-off, they still hadn't started on the car, but told me it would be done within a few hours. Called them up 3 hours later, was told they had issues with the dash kit that required cutting it, and that it would be 2 more hours. Called them back 2 and a half hours later, still not ready, again given the explanation that the dash kit wasn't fitting properly and needed to be modified. Got a call from them the next morning and they said it'd be another hour or so. Went in, and after a while someone came out and showed me the dash kit to show me what needed to be done to it, i.e. despite the excuses, it hadn't even been touched yet. Another hour went by and they finally had it done, but they couldn't get the steering wheel kit to work, and the dash kit still didn't fit quite right (very similar issues to the other review on here). They offered to sell me one of the steering wheel control kits they had on hand to see if that helped, which I declined. I paid up, went to try the backup camera, and it would work briefly and then just show a black screen while in reverse. I was told it was likely a problem with the camera I'd bought and they wanted me to pay a diagnostic fee to try one of the cameras they had in stock. I declined, took it to a much better shop and they found that they hadn't crimped the wiring or grounded it properly. Had I been told it would take 15 hours instead of 2, instead of the 5 or 6 times they said it would just be another hour or two, I might have given them 3 stars but between the shoddy workmanship, bootprints left all over the *door*, schedule adjustments, and attempts to get me to pay even more for a 100% working install, it was a 1 star experience.