First walked up to the store and it was locked. No sign posted about a possibility of the employee being on lunch or in the restroom. I call the store and it rings forever. She finally answers and says yes they're open. I come inside and she doesn't acknowledge nor say hello when I say hi. These employees need to do better and wear a name tag. Why be scared to say who you are? What if this would've been a review for a job well done? Obviously it's not tho. I only came here bc the location on casa de oro is always closed and locked up with bars read more

The many years that I have worked in the customer service field yet when you have to deal with other employees that can be very rude at times there are some that want to leave so very quickly . I have dealt with many places in my career and doing business with many companies there are some companies that don't have great customer service they have great products and services on line . The one location that I was referring to was the Cricket Retailer at the Corner of Broadway and Massachutes that I have been to many locations when you do have a location that tells there system is gown and they dont know how long . The greatest thing that you can have for a business is a manager to be called upon in time of problems and have them get to the store as soon as possible that was not the answer when I had come to the Lemon Grove Location . I had arrived at mid day coming to pay my bill and get my service restored when I had walked there stood the opening employee that had problems all over his face saying to other people that the computers were down . I greeted the Cricket work and asked where is your manager he told me that she wouldn't be in until 300 pm that told me that the manager was making the employee wait until the managers could get over to the location yet the system was down that is not great . With another customer that was coming in behind me to get his phone bill that he wanted to take care of but with the system that was down the store should have closed for the door sticking a sign on the door . When you deal with many phone stores you always to have a great location that can help you out in the emergency areas the next location was Grossmont Center in La Mesa . I have never come across a store that was so poorly organized not to have a manager there to help with a crisis but a regular worker that was bad . read more

Joe ..is one of the best employees ever..he did a great job ...thanks for ur hospitality read more

don't bother going this cricket store, they will give you a shitty experience, they don't only have shitty customer service but doors are closed when the shop should be open, you will be waiting outside the door 20 to 30m on top they don't have a "out for lunch" notice they won't apologize after making you wait passing lunch hrs and will open the doors just tell you that the computers aren't working call customer service, needless to say when they are open they are not in the front but in the back and they will have you wait 5m or till you walk up to the back fro help, I leave down the block I been coming to this shop for a yr now because it's the one nearest and nothing has changed, they should hire people who actually want to work not just passing time for a paycheck! read more

Went here for a screen protector and came out happy. Great customer service. The associate went into the back to look for what she recommended as a better screen protector. She explained that while the tempered glass is a little more expensive, it's actually a better product. Totally upsold me. She was even kind enough to put the screen protector on for me as a gesture of good service but made sure to add a disclaimer that Cricket isn't liable if I didn't like the way it came out. I found it very refreshing that she was so transparent and went out of her way to help me. This is the kind of service that makes you want to go back. read more

Horrible horrible horrible customer service. Went in on Monday afternoon 3/28. There were two representatives working both of them were with a customer. Neither of them acknowledged me as I walked in. About 45 minutes of me just standing there finally one of the representatives asks if I have a question. 45 minutes of me standing there without acknowledgement and you want to know if I just have a question?! I explained im here because I purchased a new phone online, I'm a new customer and I'm having complications activating my new line. He proceeds to ask me for my phone so he can help me while he's still helping another customer. I hand him my phone thinking ok great he's going to help me. 15 minutes later he approaches me and says I need to call customer service because he can't help me since I purchased the phone online. Ridiculous! Totally wasted my time. read more

Probably the worst customer service and MGMT I've ever dealt with. One person apologizes for the other after going back and forth to the store for a simple return. This store is Mickey Mouse I give it thumbs down for my experience. First review I've ever written. To bad it couldn't have been pleasant read more

Alan delivered great customer service and gave us the greatest deal. He made us feel comfortable in our purchase and took the time to explain the different rates and palns. Recommend this location (lemon grove broadway) for the awesome customer service and overall great experience! read more

I am very disappointed in the customer service I received this morning. Carolina had no interest in helping me, in any capacity with the issues I was having. Fortunately, the employees at the store in El Cajon we're happy to help. read more

This store and staff are friendly but do not give good customer service, when they sell or upgrade your phone service they are very motivated , once there is an issue with the equipment or service their attitde and helpfulness changes and then only a manager can help. And the manager is never available. You can call all day long and no one answers and no one will return calls. Very unprofessional it is better to go to a corporate store. read more

I have never dealt with anything like this in my life I go to pay my bill next day it's disconnected call the 1800 number find out the lady at the store canceled my payment and when I went to talk to the "manager" Alex, he said all sales are final like if they didn't just take my money read more

Natalie lied to me about being eligible for upgrade discount. Said it had to be longer than 90 days but expires at 6 months.(Never expires!) ... Sold me a $50 phone for $181. Didn't give me back my memory card, along with some pamphlet that was supposed to come with the phone. When I returned the phone the next day she said she could only refund the $140 for the phone, and that she didnt lie, she just relayed what the computer said. Guess she was totally innocent and helpless. Corperate, as well as the Spring Valley location, confirmed the fraudulant claim, but offers no help. Long story short, they took advantage, lied, and stole $100, got to keep $40, and corperate seems to be OK with it. Spent 6 hrs on phone. Got hung up on three times, and two people said they would call me back and never did. I was calm and patient, I just wouldnt roll over to their fabricated straw-man excuses. I needed help and they abandoned me. Looks like I'm taking the hit, the principle of the matter really ticks me however. I hope a septic truck crashes through their storefront. read more

The staff at this store. Sell merchandise promising refunds if not satisfied with the purchase. And that is not true. You can call and no one answers. The staff are friendly when you purchase something or add service but once there is an issue they state a manager will help you. The manager is never available and they don't respond. I suggest purchasing at a corporate office. read more

Very unethical and deceptive business practices ...stay away from this place!! I walked in the new employee who has not a clue what's going on told me that I needed unlimited data to use my phone in other countries which is untrue after I called cricket to confirm this. Also, he told me I would not qualify for an upgrade because I've had the phone for longer than 6 months also untrue as I confirmed. this seems to be their standard operating procedures as I look at other reviews that are similar customer experiences. This location has many problems and I am in the process of informing corporate of their business practices. Save your time and money go somewhere else. This so-called "authorized dealer" needs to be reported to the corporate side of cricket I'm sure their business practices would not be approved or allowed if cricket knew what was going on. If you've had a similar experience to mine the best thing to do is report them to cricket corporate headquarters 1800-274-2538. Good luck getting anywhere with the people at this store they don't answer the phone and they hang up on you if you call them out on their lies. it's really hard to believe they've been in business this long. read more