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    Cricket Wireless Authorized Retailer

    1.9 (14 reviews)
    Closed 11:00 am - 7:00 pm

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    Verizon

    Verizon

    2.4(288 reviews)
    2.7 mi
    $$$$

    I am writing to recommend Angel Martinez at the Verizon Store located at 5500 Grossmont…read more On Tuesday, February 2, 2026, I called Verizon Technical Support for assistance in removing the biometric option on my device. The technician guided me through several steps until we reached the point where I needed to enter my password--a password I had not used since purchasing the device. After three unsuccessful attempts, I was locked out, and the ordeal began. I spent hours on the phone with Verizon that day, speaking with several customer service representatives who twice directed me to the store for help. I followed their instructions, but without success. By the end of the day, I agreed to perform a manufacturer reset, even at the risk of losing data. Unfortunately, this did not resolve the issue. For all of Tuesday and Wednesday, I was without a functioning phone and unable to access my work applications, which require two step authentication. By Wednesday evening, I resorted to using an old device and was ready to give up on my newer, locked phone entirely. On Saturday, I contacted Verizon again. After another unsuccessful attempt by the technician to unlock the device remotely, I was asked--yet again--to return to the store. This was my third visit in four days, and by then I felt embarrassed even walking in. Still determined to get rid of the phone, I signed in and waited. The wait was long and excruciating. Finally, I was assisted by an employee named Angel Martinez. Some people truly live up to their name--Angel certainly did. He patiently troubleshot the locked device. The process was long, but he remained calm, focused, and persistent even smiling, working step by step until he finally restored my device to normal. He brought a smile back to my face--and to my wife's as well. If you visit the Verizon Store at 5500 Grossmont, please say hello to Angel. He is exceptional.

    I wish I could give zero. They are rude and the wait is long, even if you made an appointment.read more

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    T-Mobile

    T-Mobile

    3.3(49 reviews)
    2.7 mi

    Came into T-Mobile at the Grossmont Mall location about 45 minutes before closing because I was…read morehaving issues with my internet modem constantly lagging and not working well. I learned that my older modem had been phased out and replaced with a newer white 5G version that also includes an extender. I normally pay around $50 a month with AutoPay, so I was a little surprised to hear the upgraded modem package would increase the bill to about $65 a month. Still, I decided to make the switch in hopes that the upgraded equipment would provide a more stable connection with less lag and fewer dropped signals. The process itself went fairly smoothly and didn't take too long. The representative explained that I needed to return the old modem as soon as possible. Luckily, with about 15 minutes left before closing, we were able to come back and return the old box without any issues and were given a receipt confirming the return, which I definitely appreciated. As far as customer service goes, it was overall okay. The representative helping us was cool, although maybe a little rough around the edges personality-wise. There were a few customers who came in after us that seemed anxious or frustrated about their phone situations, and it just reminded me that customer service interactions can really go either way sometimes depending on both the customer and the staff member. Thankfully, I personally didn't have any major issues and was able to get in and out fairly quickly. I did like the layout of the store. Everything looked modern, organized, and they had plenty of displays featuring upgraded phones, internet products, and accessories. One thing worth noting is that some issues can be handled directly in-store while other situations may require visiting a corporate location that handles more advanced account or technical matters. If you're unsure, I'd definitely recommend calling ahead first so they can direct you to the correct location before making the trip. Overall, my visit was smooth, the exchange process was easy, and now I'm just hoping this upgraded internet setup performs much better than the previous one for the added monthly cost.

    Sales agents make commission off selling you extra stuff!!!…read more #1 Apple Care is NOT required. Sales guy was so misleading, and now I have to spend my time untangling this Apple Care situation (which I don't need) and getting a refund. #2 the iPhone 17 does not come with a charging box, but it DOES come with a wire. The sales guy also failed to tell me that and sold me on a new box. Any old iPhone charging box is compatible. SHADY SHADY SHADY SHADY SHADY!!!!!!!!!!!!!!

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    Cricket Wireless Authorized Retailer - mobilephones - Updated June 2026

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