I had an amazing experience at TouchTel Wireless in Grossmont Center! From the moment I walked in,…read morethe pricing was straightforward and transparent, with no hidden fees or surprises. The service was incredibly fast, and Sam had my phone repaired in under 30 minutes. Sam was knowledgeable, professional, and honest. I really appreciated that he didn't try to upsell me on products or services I didn't need. It's refreshing to find someone who genuinely cares about helping customers instead of just making a sale. If you're having any phone issues--whether it's a cracked screen, a repair, a new phone, or you're looking for accessories--I highly recommend checking out TouchTel Wireless. They're conveniently located on the northwest side of the Walmart shopping center at Grossmont Center. Great prices, fast service, and outstanding customer care. I'll definitely be coming back and recommending them to friends and family!

A great and easy service to use. Making calls to Europe for under fiver cents a minute is great!read more

Came into T-Mobile at the Grossmont Mall location about 45 minutes before closing because I was…read morehaving issues with my internet modem constantly lagging and not working well. I learned that my older modem had been phased out and replaced with a newer white 5G version that also includes an extender. I normally pay around $50 a month with AutoPay, so I was a little surprised to hear the upgraded modem package would increase the bill to about $65 a month. Still, I decided to make the switch in hopes that the upgraded equipment would provide a more stable connection with less lag and fewer dropped signals. The process itself went fairly smoothly and didn't take too long. The representative explained that I needed to return the old modem as soon as possible. Luckily, with about 15 minutes left before closing, we were able to come back and return the old box without any issues and were given a receipt confirming the return, which I definitely appreciated. As far as customer service goes, it was overall okay. The representative helping us was cool, although maybe a little rough around the edges personality-wise. There were a few customers who came in after us that seemed anxious or frustrated about their phone situations, and it just reminded me that customer service interactions can really go either way sometimes depending on both the customer and the staff member. Thankfully, I personally didn't have any major issues and was able to get in and out fairly quickly. I did like the layout of the store. Everything looked modern, organized, and they had plenty of displays featuring upgraded phones, internet products, and accessories. One thing worth noting is that some issues can be handled directly in-store while other situations may require visiting a corporate location that handles more advanced account or technical matters. If you're unsure, I'd definitely recommend calling ahead first so they can direct you to the correct location before making the trip. Overall, my visit was smooth, the exchange process was easy, and now I'm just hoping this upgraded internet setup performs much better than the previous one for the added monthly cost.

Sales agents make commission off selling you extra stuff!!!…read more #1 Apple Care is NOT required. Sales guy was so misleading, and now I have to spend my time untangling this Apple Care situation (which I don't need) and getting a refund. #2 the iPhone 17 does not come with a charging box, but it DOES come with a wire. The sales guy also failed to tell me that and sold me on a new box. Any old iPhone charging box is compatible. SHADY SHADY SHADY SHADY SHADY!!!!!!!!!!!!!!

I have to thank Carlos and Julia for taking such good care of my family and I as we transitioned…read moreout of our provider into a new cell phone with better pricing and the best service.

Jaime was amazing! My mom and I came in with quite a few needs, nearing close time. Jaime was very…read moreresourceful, kind, efficient and patient with us. We appreciated how knowledgeable he was in getting us the best deals that made the most sense, and problem solving an error from customer support, seamlessly. Truly grateful for his customer service. Will be back!

Fast and professional! Nuf said Good, friendly and quick…read morewhat else can I say? A few more thoughts?

This is my go-to spot for iPhone and iPad repairs. My phone died recently, and they discovered it…read morewas a battery they had replaced just a few months prior. They immediately warrantied it and did the entire repair for free. They always do fantastic work and have excellent prices. Loyal customer for life!

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

10/10 service from Chris, he got my phone working again in less than 20 minutes from a really bad…read morescreen crack. Also gave me a screen protector as well. Nothing but great service from him. Fairly priced also. Come to Konnect Phone Repair if you need any phone/laptop repair, Chris will 100% get the job done

So Frikken Upset. We are 40+ year Cox customers, but I so…read morefeel like Cox customer service keeps getting worse as the drive for sales takes over. Yesterday I received an unsolicited call from Sales Rep Juan Pablo at this "New" Rancho San Diego Cox store and told of a discounted offer available. I explicitly & clearly noted I might stop in to discuss the details of this offer, but was not interested in any change/upgrade/discount be made to my account at this time. * Note tho - I clearly did not authorize any change be made to my acct/service on this call at any time! There was no way the sales rep could have misunderstood because I made this very clear as I was getting concerned about his zeal to make a sale on this call. Well, guess what - They changed my plan that day!!! Today calling back, in an effort to be made whole on this unauthorized change, the store manager here HUNG UP ON ME when I attempted to stop him (I did not yell or cuss, but I did attempt to interrupt and stop him, mid sales pitch) from explaining why this change was a good thing. He hung up on me as I tried to stop his sales explanation. I didn't want to that explanation - But Of Course. Again, the issue was, I never authorized any change to my account. But they made the change and likely got an additional sale added to their tally for this day. Contacted Cox corporate by phone and was politely helped with my issue with an apology included. That's how it should have been all along. So So rude.

Looked at me & my husband crazy cause we wanted to change my number lol . They didn't even know or…read morewhat to say they had to ask the manager in the back if he knew if they can change a phone number or not . He didn't know what to do either then try to tell us we needed to get a new phone to do that lol . Mind you I changed my number few times with a different phone company so all that's telling me is cox is hiring NON qualified people. Ps ; wanting to change your number is not shocker nor is it not a thing I have a crazy ex who keeps calling my phone . .

Bad. The guy working there was not attentive. Not helpful. I walked away. Not coming back to that…read morestore.

The ATT Store manager, Andre, explained everything carefully that I would experience if I switched…read moremy 4 lines from another carrier. He took the time to listen to my concerns and got to know something about me. He didn't attempt to "shoehorn" me into a plan I didn't need because he wanted the right fit...and he had done his homework about the plans ATT offered. But most of all, there was good "chemistry" in the way he interacted with me, sharing personal experiences that were appropriate and interesting about the phone and life. While I was there, a handful of other customers stopped by to pick up their phones that they had dropped off previously for apparent issues to be fixed. So there appeared to be "customer support" after the "sale." I don't think one can expect more than this in initial purchase or follow-on customer support for any consumer "thing"-- from buying a refrigerator, to tech gear, to a car.

I was having an issue with my Apple IPhone XR Cell Phone. The front screen turned all black and I…read morewasn't able to sign into my account for that one day. Then I decided to search specific Mobile Phone Technical Support Companies on this Yelp page. I found this MobileCom Company website. Their location is very close distance from my home. I also read about their good Yelp Reviews regarding their customers issues. I was able to drive over to the MobileCom Store on Tuesday for April 21, 2026 at 1 PM. This MobileCom Store accepts walk-in customers. This MobileCom Store is located in a compact strip mall. When I walked into the front entrance I talked to Samir. Samir said their MobileCom Store is a family owned business and has been in operation for 7 years. I explained to Samir that my Apple IPhone XR stopped working for one day with the front screen turned all black and this red light kept flashing every 5 minutes. Samir looked at my Apple IPhone XR and he asked me What was I using my cell phone for before the screen went black? I told Samir that I downloaded this Free Majohn App on my cell phone and then I started playing this online Majohn Game for a few hours. My Apple IPhone XR was working fine on Monday, April 20, 2026 until the next morning on April 22, 2026 on Tuesday. Samir said since my Apple IPhone XR is an older model and I have owned this cell phone for almost 8 years now. I need to delete this Game App off my Apple IPhone XR because playing games takes up too much memory and it caused my Apple IPhone XR to lock up my system. Samir started to remove my cell phone screen to see the electronic components in the back of the cell phone. Then Samir wiped the unit parts with a dust free cloth to remove the debris inside . Samir put the 2 parts back together and he plugged in a charging plug with the cable into the wall outlet and pressed the side button to turn the power on to my cell phone. After Samir was able to see the Apple Icon on the front Screen. Samir gave me my Apple IPhone XR in order for me to sign into my account. Samir started to clean off all the Data in the cache history to free up more memory and the storage space for my files. It had taken Samir about 20 minutes to complete this process. Afterwards, Samir told me that since I have owned my cell phone for about 8 years now, my Apple IPhone XR is due for an upgraded Apple IPhone Version soon. That's the reason my Apple IPhone XR is slowing down on me. Then I asked Samir, how much is he going to charge me for his service? Samir said since this issue was a simple matter he will not charge me a fee this first time. I Thanked Samir for helping me in getting my Apple IPhone XR back in great condition. I received excellent customer service from Samir and his expert service. I will definitely continue to come back to this MobileCom Store again in the future.

Been coming here for years and for the most part always left satisfied.. so when I lost my phone…read moreand needed a new one I knew exactly where to go. Only for them to sell me a stolen phone that was locked.. I paid for the phone in FULL & even agreed to sign on with the phone service they provide.. when I called to inform them that I was attempting to switch services but was being told the phone was locked, the little man on the phone told me, I can either keep paying for their service or go find a new phone somewhere. These people are BAD BUSINESS.. and it's crazy because like I said I've been coming here for years. NEVER again. Do not recommend. Also, how are you answering the phone but then telling me you guys are closed so you can't do anything til Monday? How does that work?