Update: I now have taken the phone and new screen into Gadget Doctors and let them look at it. They…read moresaid they don't have the Loca Glue to glue the new screen on, or Ultraviolet light to cure it. They just replace the whole front of the phone. That is why they charge $55 flat rate.

This selfish person destroyed a device that had my military pictures from Iraq. He did not…read moreapologize and did not care one bit. Find yourself a business that won't destroy your device.

We tried three different modems and it was never good. Dropped off and always losing internet. They…read moresent two modems with no sims cards. The internet was so bad.

Customer service rep sold me a refurbished phone and said it was for $25 a month for 12 months and…read moreended up being 25 months and just list me as a customer I offered to send phone back stated it's used I said it was used when the store handed to me wasn't in a package or anything they are GREEDY PEOPLE

These folks advertise a free iPhone 14 for users. They tell you that on T.V., in person at the…read morestore and on the phone. It is not true. All of these folks told me that, yet I am told now that it will cost me 22 dollars for 36 months. After over 15 years with these folks I am going to Verizon. Do not believe these people. Do not use AT@T.

Thank goodness this store is nearby. My tech skills are minimal and their patience and helpfulness…read moreare maximum. The

Excellent service! Great phone! Helpful corp store! Excellent manager and service guy!read more

Rude agent on 3/01/2023 left door unlock on closing and ran me and my wife out of store only was…read moregoing to ask a question and almost told me to shut up and get out of store and lock doors the right way not happy

I was very upset with AT&T, ready to cancel all service. Chris, the manager, Damian and Kenneth…read moreworked diligently to find a resolution for my frustrating situation. After 3 1/2 hour with customer care it was resolve. Get professionalism, courtesy and patience. Stop by and get to meet great people.

I would not recommend this location at all. AT&T's customer service has gone significantly downhill…read moreover the past ten years but the level of 'I can't be bothered' by the manager, Chris, is next level. Little to no concern about much other than getting a sale. Did not listen to needs despite me asking questions for understanding. Did not offer solutions unless I specifically asked. I was not made aware that what he initially promised wasn't feasible or reasonable and I was misguided into a purchase without relevant facts. I will be looking for service elsewhere, due to my interactions with Chris. Which is sad, because myself and my family have had service with at&t for over ten years.

This store provides terrible service. My screen was handled carelessly during the repair, and they…read morecompletely failed to fix my blurry camera. When I called to check the lost-and-found for my old case that was left on the counter, the lady that had answered was passive-aggressive, refused to check the drawer, and rushed me off the phone. A two-hour trip for an incomplete, careless repair and rude customer service. I paid $140 for this bullshit.

The price to replace the battery in store was exactly the price that they quoted over the phone…read more It only took them 30 minutes to do the work and the clerk went out of his way to help me find a specific dash mount. Overall great experience and I highly recommend them for anyone needing cell phone repair.

Had a complaint about the service. Tech came out, installed a new line, now service is just fine. I…read moreappreciate having the problem fixed, and having it done quick and courteous. Thanks optimum

A follow up on my previous review. After the tech. showed up he couldn't figure out why things…read moreweren't working or why they gave me a second router after my third trip to the optimum store. I guess the manager has no clue how their system work. The tech that came out suggested I try the new streaming devices on the two cable boxes that did not work and that no one with optiimum had a viable solution. I agreed because a literally had no other choice. They worked fine and I had the tech come back a few days later to install the remaining boxes for other rooms. Three days later around 11:00 pm I noticed that I wasn't getting Starz or HBO anymore. My frustration was high and I called the same night. their phone system sucks! But i finally got a hold of a person but the phone kept cutting out like it had the two previous times I called. i told the rep they were cutting out and he hung up on me And didn't call back! After calling a second time the rep acted like she didnt know what optimum streaming me was. She told me that my bill was current and she didn't know why my service was interrupted. Anyway, she kept telling me to hit the reset button on the back. I told her that there was no reset button just an on/off button. After several minutes of going through things that I had already tried, I started getting Starz and HBO again. There's more but I'm going to research other options with other streaming service.

Ever know you got screwed as you're walking out of a store...and know there's absolutely nothing…read moreyou can do about it? If you haven't experienced that...then this place is a must try! They do nothing but clean phones...tell you there's nothing wrong with them...and take your money. Even when you are sure that the phone isn't working properly....they also tell you that if "the cleaning doesn't work don't come back because there's nothing we can do" Not even worth stopping in...don't waste your time

I've used Simply Mac several times. My last time, this week, I was again impressed with the…read moreprofessionalism, experience and knowledge of the staff. Apple referred me to Simply Mac for a repair issue on an Apple product I'd purchased somewhere else. The professional who helped me is someone who had helped me before so I knew he had several years experience; that gave me confidence to begin with. He went the extra mile to diagnose my problem and to find the best solution -- a replacement device. I've always had a positive experience with Simply Mac.

I recently called to get the cost of replacing my iPad battery. It was cheaper than other places,…read moreand they did it for me that day.......all other places I called told me it would be 3 or 4 days later. I took iPad to them. They were courteous and super helpful. Very pleased with the service, and promptness.

This morning I had a fall with my laptop in its bag. It didn't hit the parking lot on its case but…read morewas jolted likely. I had charged it fully earlier but when I opened it up it wouldn't start. The light was ion so I knew it was working but would not boot up. I'm in Lubbock visiting my parents and working from here so not having my laptop was a big problem! I went on Yelp looking for a computer repair place. I called just before noon and a nice man answered. He said to come on over. Ten minutes later I showed up and the man who waited on me said they could do a diagnosis and so I left it with them. Less than three hours later they called and said I was all fixed. They told me they took the battery out and cleaned the contacts and other things I don't remember. He said it was working normally!! I was sooo happy. Ten minutes later I drove up and went in and checked it real quick. Turned right on no problems! Less than $75 later I walked out. Couldn't be happier!! Thanks and I will recommend y'all to anyone asking for help with computers. I talked w another man who was there to pick up his phone and he is a repeat customer and also said wonderful things.

I highly recommend this store. Everyone is so knowledgeable and always willing to help. I have a…read morebig family so prepaid makes sense for us but having someone to always be available is a plus at this store They treat you like family