They need More employees to help or actually do there job. I clocked in for an appointment got…read moreskipped 3 times and only here to exchange warranty accessories waited a whole 1hour and half and still waiting....... Jose was the guy that skipped me and then try to actually check accessories to make sure it was not working and it did not worked like I had told him he has now been making me wait longer on purpose and I am still waiting and I asked for manager and still didn't get no help he told me her name was Andrea after 2 hour wait long he said he couldn't find device on system on purpose and then finished exchange accessories

Forced to ask store to seek help after AT&T phone customer service persistently refused to address…read moremy attempt to get help addressing its report that it's records reflect I have more than one service with it when I on,y have mobile, for nearly two hours insisted the actual account number read directly off my myAT&T app didn't exist and refused to address other suspicious activity on my account. The store representative confirmed my identity and the accuracy of the account info I provided to a different customer service rep who in addition to claiming I have other services I didn't order and reporting information on my account not matching mine. Nevertheless AT&T continues to dent any identity theft or other problem with my account. Sounds like it's still playing fast and loose with customer data a cybersecurity even as it is still working to settle liability for other prior similar mishandling of customer accounts and data. https://complexdiscovery.com/att-repackaged-data-leak-2025-new-risks-from-old-breaches/

The representatives demonstrated patience and expertise in helping me understand billing. They…read morehelped me with my access to the AT&T app. Overall, kind and very educational experience! Thank you, Rylie and Matt and Takehya

Ian was so nice, knowledgeable and helpful. Very professional and quick service. Opened a new line…read moreand was out in 35 min.

The sense of URGENCY around hear is CRAP, I understand taking time with customers but a 20 minute…read morebreak in between and then a Hispanic man walks in and doesn't even half to wait, an ATT Hispanic employee that just finished with a man bitching about his bill went right to him coming thru the door and is still with him. Starting to be just like the services guys and the ones on the phone when you call they don't give a shit. Ok so I went from 2 to 3 stars the guy helped us out and we got a deal I think

I have 2 issues with this store, adding extra fees without permission and horrible customer…read moreservice! 1. I traded in 3 phones and said no to all upgrades, however when I looked online at home I was being charged an extra $110.00 (not counting tax) A MONTH!. They added Next up Anytime and Protect Advantage onto the phones without my permission!!! 2. To correct the above issue I made a reservation online and went in 5 minutes early. One employee was just sitting at a table looking at his phone. There was one other person waiting besides me. I saw my name on the screen for my appointment time. I stood there for 15 minutes with never being acknowledged by anyone, then my name just disappeared off the screen! Customer service is horrible!!!

J did a fantastic job. He is very personable, and very professional. He thoroughly explained…read moreoptions and costs. 5 stars!

LIED TO! I went in to RETURN a phone from a different…read morelocation (wayyyy out of town) was told I HAD to go back to the location I got the phone from. I was thinking how much of an inconvenience that was and disappointed that we had made a useless trip. My husband reassured me and knew this wasn't true so we headed to the Ridge Road location in Rockwall, where we've always had great customer service, and we were able to do it there INSTANTLY!! Thank you Samuel!! The woman that greeted us at this location was literally being lazy and her demeanor was rude and stuck up as well. No smile, no "Hi! Welcome in, how can I help you?!" She just walked up to us and we had to start the conversation. How ridiculous! Worst customer service ever!!! GO TO RIDGE ROAD!!

Ricardo at the store in rowlett was so helpful and kind. I am So happy I chose this location…read moreRicardo made this a great experience. thank you Ricardo for your great service!

I m very angry at people at 2202 Lakeview in rrowlett. Daniel the sales person that offered me…read more$1,000 for trading my old cellphone .and I was told that as soon as I turn my old cellphone to them the sooner the promotions will start so I went home transfer my info to the new cellphone and I went back the next day .they took my old cell and long story short the manager got involved and he will not honor the promotions .because I did not have a big enough plan. They could had told me that the day of the purchase? But noooo they did not they waited days later after they took and disposed of my old cellphone

Lexi is an amazing helper and she deserves the best and a raise 10/10 she made everything really…read moreeasy and simple.

I went to this AT&T store when my email app completely quit working. I bought a brand new iPhone at…read morethe Apple Store in Dallas hoping they could help me retrieve my emails, no they couldn't help even though they helped me before. But Daniel at this AT&T store got it working for me in a few minutes. Most AT&T stores don't have knowledgeable techs but this place did. Daniel was great. If you need a tech to help you in person go to this place. I'm so grateful Daniel thank you very much!!!!

I went into the store on Thursday, 11/14/2024 to upgrade my Iphone to the 16 iphone. The sales…read morereps was nice, upgrade went well. However when I went purchase the Ipad 10 Gen for the promo of .99 cents per month, that part was ok, then he (Noah) informed me that it was now a requirement to have insurance of 18.00 per month now on all devices. I said I did not want it and not to put it on, but he did. The next morning, I called into customer service and they informed me it was not correct and removed the insurance. Yes I have it on my phones. My point being he lied to me to make commission. That is so sad. I have been with ATT for close to 30 years, yes that long.

Came to this location in need of a new phone and possibly adding another line. Started the convo…read morewith possibly using my insurance, young lady told me I have to go online and pay a $250 deposit and thats that. If she would of looked at my account she would of seen i was due for an upgrade and with that would of came a new line and 2 new phones and possibly a watch. She was a little busy cutting something at her desk but customer comes first right? Not here. If you are looking for good customer service, avoid this location.

came in for my fiance to upgrade his phone and possibly a watch, turned out that had a deal for buy…read moreone get one (with only paying for the line on the second one). we were also about to get my phone/number transferred to his account at this time, and then realized i was eligible for an upgrade (which id been wanting). enrique was awesome, he answered all our questions, and overall was a big help on this visit! will definitely be returning to this store :)

Came in to return an iPhone I had purchased. Manager and her employee acted ghetto told me they…read morewouldn't do it for me didn't understand why I wanted to return the phone to their store. I explained to them I had to return it to a corporate store since I bought the phone through the app and it was within 14 day period. They got mad started to do the return then said " there will be a restocking fee and I can tell you right now you can't return this phone." I asked why she said it was significantly damaged which it was not it was perfect. Stay away. Att corporate contacted. Phone returned through another store zero issues totally different attitude. Manager to customer .