I've been to this Best Buy location a couple of times trying to purchase an affordable laptop. Every single time I've stopped in, the model that I've been interested in has been mysteriously been sold out, but the sales associate was eager to upsell me a different model. I'm just underwhelmed by the service in general. But now I also have a distrust - are these guys working on commission or what?? read more

Hands down the BEST experience at Best Buy! The store was clean, organized, and had such great energy from the moment we walked in. And Eddie?! Absolutely AMAZING. He is the definition of top-tier customer service. So knowledgeable, incredibly patient, and genuinely helpful. He took his time explaining everything and made sure we found the PERFECT laptops for my kids. No pressure, no rushing, just real, quality service. If you go to this location, ask for Eddie. You will not regret it! 10/10 experience! read more

I purchased a dishwasher from this store in August 2025. After it was installed I noticed a leak coming through the control panel in the door. It was leaking every time the dishwasher was used. I went back into the store to see what could be done and was told that I had used the unit for 3 weeks and they would take care of the problem if I would pay them 50.00 to join their little club. The manager was very rude with a "too bad" attitude. Be careful about going into this store. read more

My customer service experience today was amazing thanks to Miss Kayla! Her knowledge of products and services were impeccable. From the time I walked in the door until the time I paid for my items it was an overall great experience. read more

You never think you're going to be taken in, but Best Buy sold me an old iPad they passed off as new. I picked up the replacement of 04/18/23 after paying nearly $300, and trading-in a similar model whose only issue was being auto-locked by Apple. Apple referred me to Best Buy. I found out the replacement iPad was old after Apple told me I didn't have any warranty on the replaced iPad, because it was not new. Best Buy Garland refused to offer me a refund on 04/20/23, even with a receipt clearly stating refunds are accepted within 14 days. My return was within 2 days. They claim I paid for the repair of an iPad that Apple autolocked due to an incorrect password. But Best Buy also told me Apple would not fix my old iPad, but would sell me a new iPad of the same model at a discount, if I traded in the old iPad. They also gave me paperwork stating they were sending my old iPad to Apple; Apple had no record of this, and Best Buy later said they'd sent it to a Best Buy repair Center. Please stay away from Best Buy! read more

Best Buy - Electronics Near Me - Garland, Texas

This review is for items that are bought online then picked up in store. We pulled up to the designated parking just for store pickup. We walked to the area for store pick up, waited less than a minute to get our item then we were on our way. The door greeter / security person didn't say anything to us as we entered or exited. read more

Why do your employees not even read when delivering product to the cars. Some people don't have the luxury to leave their kids at home and often have to pick something up with them in the car. What good does it do to put place it in the trunk for your employee to walk right up to the window with product in hand not in a bag and hand it to a kid in the car. You really should train your employees to pay attention to detail and to check id's for the product to make sure it's going to the correct people. read more

They did a great job fixing my PC. Scheduled an appointment with the geek squad in the morning and picked up my PC in the afternoon all fixed up. The store has become better and better over time. The employees are very respectful and knowledgeable. read more

Came in with a friend to buy a laptop. We knew they had stock of the model we wanted. It took just a couple of minutes to complete the transaction. Upon completing that, we decided to see what else they had that we may want someday. Lots of friendly sales associates with some being very knowledgeable about the product. In fact, compared to 2 other Best Buys I've shopped at over the past year, this one had the most knowledgeable and helpful associates. read more

BEST BUY Canceled My Total Tech Membership without me Asking The option of zero stars was not an option so they got one star without deserving it. Best Buy cancelled my Total Tech Membership without me requesting it to be cancelled. I had almost a month left on my membership and planned to purchase a car stereo and have the radio installed as a part of the plan.  When asked why my membership was cancelled, the person told me that he was reading from the notes and he was sorry for my experience. Then, he asked me if I had purchased the car stereo yet. I told me no. He told me I could purchase the stereo and the new plan at the same time and I was assured then that I would be able to have the memebership. Best Buy does not want white people as managers, and I guess that goes for the customers as well. If this is how they treat their "white" customers, then maybe they can move to Mozambique.  Now, off to go Google Best Buy's competitors to give them some loyalty and business. read more

Asked 2 employees for help on deciding which printer to go with and person didn't come after a good bit I compared myself the canon and epson couldn't figure out which was better for printing photos till finally some one showed up but he went straight for the other customer that just got there, guess I'll return the epson if I don't like it but was hoping to figure that out before buying read more

Don't come in the mornings. Very unhelpful staff. Rude and does everything with an attitude. Luis, however his name is spelled, who sits at the front in a black polo was terrible to interact with. He was needed to check out customers and his disdain for doing so and hostile attitude was obvious. Everyone moved in slow motion and appeared like they couldn't be bothered. Complete contrast to coming in the night before. read more

This is a nice Besy Buy located right off PGBT. There is plenty of parking in the private lot out front. The store is kept clean and bright. The only issue I had was finding someone to help me. I asked someone working where I could find a particular blue tooth speaker. He pointed in a general direction and said "over there." i went where I thought he pointed but only found TV's. I kept wandering and found a few speakers but not what I was looking for. I had to go to the front and wait for someone to come help me. Overall an ok place to go if you dont need help finding something read more

This 5 star review is concerning a exchange due to a manufacturer defect. The customer service at this location is terrible. Originally I spoke with que who is supposedly a Manager however the less then exceptional customer service she provided would advise against hiring her as a manager. I spoke with Scott the assistant manager a very professional, respectful individual with above exceptional customer service skills. He helped me with my exchange and was kind through the whole process. Now I have my working LG back on the wall mount. Thanks to Scott! read more

Do not go to this particular store in Garland. They have no regard for providing customer service. There was no employee around the security cameras area to ask questions. They sent me to the appliance area and then the employee sends me to the cashier line by the phone area. The employee was only recommending me Ring cameras even though I told him I want a CCTV security camera system. He then had me look at Blink cameras and I told him that's not what I'm looking for. He said they don't have anything else they sell. Then I mentioned to him the Night owl cameras on display and he said they don't sell them. I then asked to speak to a supervisor, Tommy Le and he was busy helping another customer. He said it would be rude to help me when he has a customer ahead of me. I told him I needed to file a complaint with Best Buy Corporate office but nowhere in their website is there a link to contact corporate office. By all means I would recommend you take your business elsewhere since this Best Buy is not interested in helping customers make a purchase. read more

I go out of my way to go to this Best Buy. They have helped me for a couple times now and the 3 stars are for the services or sometimes they actually help and not pass me off to another. 2 stars are for the number of times I opened a box and there's missing parts or chipped items. I started opening boxes right after buying it with an associate and it is a good idea ever since. This past Christmas I brought about 14 technologies for my kiddos and about 13 of them had missing parts. Even the associate (don't want to mention names, I don't want him to get in trouble) said that it was embarrassing for his company. He said during the holidays a lot of people return stuff and they don't get to check the inventories. After this I have no hope for Best Buy so I asked my kiddos to help me start my Amazon account. 2 stars for warranties. A couple of weeks ago, I brought a printer here with the warranty and after 1 year, it stopped working. They recommended geek squad and I have brought the warranty and the geek squad support but they said the one I brought needs added "support" from the geek quad. So I said I might as well exchange it and they said they can't help me. So Whats the point of buying a warranty and geek squad support? Isn't it sad that this is location is the best one Best Buy around the area? There's a bunch of Best Buys out here but this is the best one I have visited and it's so disappointing. I even went to a couple Best Buy in Austin like the one in UTA, Round Rock and Cedar Park (kiddos had problems with their iPad, Nintendo and television) and this Best Buy makes those location look like they are wasting Company's money just sitting around trying to look cool. So I guess this is this is the best There is. Good job I guess. And thank god I don't live in Austin! read more

Best Buy delivery/set up has been nothing but a nightmare for me. The in store purchase went smoothly and the help we received was amazing. The nightmare began when the first delivery appointment never showed up. I even paid extra to have the tech/delivery service install my purchase themselves and not a third party. Best Buy called to confirm my appointment the night before my delivery date. This was about ten days after my purchase. Best Buy never showed up. I never received a call explaining why the no show. I called customer service and I was told it wouldn't be until July before they could schedule delivery again but no reason why. Keep in mind I've been told all purchased items are in stock. My no delivery was escalated to a manager and someone was to call me back within 48 hours. I never received a call so I called Best Buy customer service again to inquire about my escalation. I was told they had no record of of my escalation case even though I had a case number. I then went up to the store where it was confirmed again that all products purchased are in stock and available for delivery. Delivery was scheduled again but not for another 10 days. A store manager then escalated this issue again and I was told I should hear back from someone ASAP to get my delivery time bumped up. No call yet again. Last night on 5/8 I received an automated call that delivery was set up for 5/9 and they would be here between 7am and 1pm. After they didn't show again and did not call again, I called customer service AGAIN. They said to disregard the message about delivery and it was set up for the 11th. I have zero faith in Best Buy delivery. I don't know what else I can do. I am extremely disappointed and frustrated. Elaine read more

Went in and went to the smart home section. Didnt find what I was looking for no one was in the area so I couldnt ask an associate for it. So I went to the front and he told me that they are out of stock and I could check with customer service for when they would get more. They are unable to see when but they can tell me where close by has it (no where) or order it. She was very friendly and helpful never seemed frustrated (sometimes they can have a get out of my face attitude) she tried to look up information towards my answer since there was no one available since they are short staffed in the mornings. She asked a guy from geek squad. He answered my question and did everything he can to honestly answer it and put my ease at mind. I ended up preordering the item and it was able to be shipped to my home for free (got it a day sooner than if I picked up from store) Overall very satisfied with this visit to the store. I also like how they price match (with amazon) read more

I had called ahead of time to get the status on a laptop & put it on hold in the service department as it was the only one they had left according to the employee. Drive 45 minutes to get it. Get there & they stated they don't have it, nor have anymore. Very unprofessional, very rude, very frustrating! I called ahead of time for this purpose. read more

I walked in expecting to schedule a radar detector installation. I went back to the Dept, where an employee was up on a ladder. No acknowledgement. I looked around the area for the detectors and he climbed down, so I expected him to at least ask if I needed help. He walked away. Although the sign clearly says the Geek Squad is there at the time I was (a little after 11 am on a Wed.), the room behind the closed door was dark. Frustrated, I headed for the exit. A female employee was laughing it up with the security guy at the front, both made eye contact with me but neither said a word. I called back TWICE to speak with the manager (do they even have one?) and I was "disconnected" both times. Going to Car Toys next. I know they understand the meaning of customer service! read more

Curbside pick up is a joke. Worst service ever. I chose curbside because I knew exactly what I wanted and did not want to have to deal with associates inside who often try to point you towards more expensive things or talk about something that they actually don't even have in stock. I've never had a good experience here and half the time what I need is in fact out of stock or Amazon sells it at a much better price. Everyone here moves slow as molasses. Zero sense of urgency or respect for the customer's time. I have been waiting for my curbside order for over 30 minutes. When I went inside the two gentlemen, who looked dead or high, said my options, were to either stand in the customer service line, which had about 14 people, or cancel my order online and purchase it in store. They wouldn't even go check on the order to find out what the ETA was. I went back to my car and waited 15 more minutes. Tried calling the store to speak with a manager but the hold time to get an actual person on the phone was going to be 10 minutes. SMH read more

Firstly, the workers are nice and the store is clean. BUT this location tends to have many products on display that are no longer in stock or discontinued. It's highly frustrating. read more

In my case Geek squad corporate let me down immensely. Thanks to Lauren Timkoe (Geek squad Manager)I was able to get the information I needed for my TV repair. Sometimes to go above corporate means to deal with your local geek squad store. Lauren you are the best!!! read more

Staff were extremely accommodating and made the whole process of replacing my tv very smooth. All I have to say is make sure you get the warranty on your tv. Mine broke after three years and I was given a full value credit to replace it. Doesn't get better than that. read more

They have a decent selection of computers and televisions. The customer service is good, if you can find someone to help you. Other than the greeter, I never hear from the other employees unless I go find someone. Overall, great selection but the help here is lacking. read more

Best Buys are all great. I am a nerd and love to shop for nerd things. People that work here and the geek squads are always helpful and friendly. If you are a non techy person, this place is perfect because the workers will answer all of your questions. read more

I purchased a 2400.00 LG Tv and decided to install myself. Best Buy is plastered all over the internet as a place to recycle your electronics. When i took my old Tv in to be recycled they hit me for another 25.00. They weren't the most friendly people either. I'll think twice before returning... read more

Never shop here or use their Geek Squad. Best Buy will lie to you just to make a sale. Then when the product doesn't work and you use their Geek, they mess up your computer and make you pay another Geek to fix it. The original problem with the product is still not fixed. And I'm still out $40 bucks and my camera on my new monitor bought from Best Buy still does not work! Shame! Wish I had looked at the reviews for this store and their Geeks BEFORE purchase. read more

This beat buy is one of the better locations I have been to due to the employees I know at this store. They always treat me well and never talk down to me like some of the other locations I have visited. This store is busy most of the time though, I don't mind that at all because I used to work retail at a very high traffic store. The only thing that bugged me was that every time I visited, a lot of the merchandise was not stocked or they didn't have it in stock, even though I call ahead or the have it "in the system." My experience I usually great here. I never get treated poorly as I do at some of the other best buys. The people here are very helpful. Happy shopping! read more

The employees here are great and so knowledgable! I've quite a few of the managers and they always personally help me out when I need it. They go out of their way to find something that shows in their system but isn't on the shelf. Gill currently runs the home theater and appliance department and both times I've been there, she has set me up with Clarence, the appliance supervisor who helped me order my new fridge, washer, dryer, and stove for my house. Great customer service! Gill also set me up with the home theater supervisor, Javier who set me up with my surround sound system and even got Geek Squad to come out and install it with no issues! The Geek Squad agents are so smart and always give me great answers and tips. Not to mention the three female agents that work there are all hot! Their customer service is filled with cute friendly girls, and the guys throughout the departments are great. They help you find what you need so quickly and have great attitudes. The Garland store is really spacious but it is a bit dark in there. read more

Best customer service I've seen in ages!! Tommy the cashier in the back was amazing!

Short and simple review.. they had a movie advertised on Google shopping that was mispriced.. they set the movie aside for me even tho it was last copy and matched the price with very little negotiation... This was greatly appreciated especially since I drove past 2 other best buys to get it.. Very much appreciate their customer service at this store. read more

I have had two GREAT experiences at Best Buy. My first experience was when I pre-ordered by Windows 8 desktop. The salesman on the floor was very knowledgeable on Windows 8 and the desktop. He walked me though the order process and told me when the desktop was going to be ready. He called me Friday morning and said the desktop was ready and told me where to go in the store to pick it up. I was in and out within 20 minutes. My second experience was buying a HP office jet printer. Again the salesman on the floor was very knowledgeable and did not try to over sale. He even honored Sam's Club price that was on my smartphone. I have always found Best Buy to be the best local place to buy my electronics. I feel I get honest service and they do not try to over sell. read more

Never had an issue when it came to returns. We have found good deals or what we intended to go for when shopping. I will say that the point system to get even $20 off is outrageous. You basically have to spend a $1,000 to get $20 off a purchase. (You get $5 for every $250+ purchase you make) read more

Thanks to Amazon and other online shopping alternatives, I rarely buy electronics at Best Buy anymore. We usually go here to window shop and see the products in-person before ordering. I recently switched cell phone service and BB was the only place with a special for iPhones ($25 giftcard for 2-yr activation). Overall the process took about an hour (would have been less if we knew our account PIN numbers) and included activating my new phone and switching my contacts over. It was a fairly simple process that my wife said even the guys at the Verizon store couldn't figure out. I also ordered some items online for in-store pick-up and within 24 hours my products were paid for and ready to pick-up in the store. Not bad at all. read more

This place is double the distance, than the Plano location, from my house. Yet I never mind the drive. Associates here are friendly and eager to help. Today I walked in for a pickup order and was in and out in 3 minutes. Last week they helped with a computer question and the week before on a security system question. This will always be the go to location! read more

This is to inform the general public that if they buy a whirlpool washing machine through Best Buy. Best Buy will only guarantee it for seven days. As for whirlpool the limited warrantee is about as worthless as they come. My washing machine went off-balance and destroyed almost all of the machine and I'm still waiting for whirlpool to have it repaired. All I ever hear is parts are back ordered. They're spending more money replacing the parts in this machine then replacing the machine. By the way this has been going on now about 5 weeks. If you buy anything from Best Buy make sure your guarantees are covered because they won't cover you. As for whirlpool the organizations that work for them. After 3 weeks I received a call that they are coming to repair the washer. Than they canceled it and set another date. Than cancel it and set another date and than canceled that one. So after a week of trying to get it repaired they finally show up. Than tell me they are still missing a part which is back order from whirlpool. No one knows when this piece of sxxx will be in operation. This company repairing the washer is Gunio service. They've been in business for 25 years. I also had to sit on the phone for 20 minutes every time I called. Also as of today I have owned this washer for a total of 7 months in which I think a new washer should hold up longer than 6 months before breaking down. Good luck with any of the three companies. read more

The geek squad is disgustingly incompetent. I took my phone there twice because it was freezing up constantly. First, I was told they couldn't replace it for me because the associate did not see the phone freezing up. On my second trip, I showed a different associate a video I caught of the phone freezing up. All he did was tell me to do a hard reset and sent me home. After 2 trips and a STILL broken phone, I am extremely mad and won't be returning but I had no choice because all apple stores have been closed down. If it's not your last resort, don't go here they will be of no help to you. read more

They do not care and wrong information. wasted three (hours) dealing with them after they sent me to another location. Customer service had internal chats at the cash register after such an deplorable experience. No wonder they are performing poorly. When they figure out customer satisfaction then things will get better but I feel their business model has zero oversight so my optimism is lacking. read more

This review discusses the Best Buy delivery service. I ordered a washer/dryer and it was to arrive on a Monday. They never called to let me know what time delivery would take place. They just showed up and I wasn't available for the delivery. It was rescheduled for Friday. Then they show up Wednesday because they got the delivery day incorrect. I wasn't available anyway. Then on Friday no one called during the two hour window that was agreed upon for the delivery. So I had to call Best Buy and they had to track the truck down. Apparently they were running over 30 minutes late. It took someone over 30 minutes to call me back to confirm delivery time (at this point I had to be somewhere else) and then they cited another 2-3 hours. As you can imagine, this was exasperating and very inconvenient. By the time I received my appliances my laundry piles were mountainous. And just because they waved the delivery charge doesn't mean that I should get poorly executed service. Communication was seriously lacking and it interfered with my work and personal schedules. Best Buy? Worst service. read more