Came in to get a new phone and Ashley was very helpful and knowledgeable!! Also solved a problem with our other phone. She is Rockstar material for sure!! 10 stars is more appropriate. read more

Cricket wireless is located on Park Ridge Road in a strip mall behind Applebee's, before you get to the Aldi's parking lot. Covid protocol: Masks are not required. I have not observed anyone cleaning the counter between customers. My original review of the Cricket store, based on an in-person visit and several phonecalls in the late summer/early fall of last year, was favorable. At that point I received great customer service, a reliable phone and the prices for their packages were favorable. At that time I was so impressed that I gave Cricket wireless in Sullivan, Mo five stars. My recent visit on the Friday before the 4th of July weekend, multiple phonecalls and three visits in the week after the holiday weekend brought the rating down to three stars. I visited on Friday, July 1st. I wanted to take over my husbands old phone, he wanted a new one and we wanted to be set up for the multi-line plan. That plan is a few dollars cheaper than the individual packages. It works like the family plan of other companies, the more phones you run on the plan, the cheaper it becomes. Setting up my husbands old phone for me was no problem. I had to pay a new activation fee since his SIM card would transfer to the new phone, but I had no problem with this. My husband picked a Samsung A 53 for his new phone. This phone is now advertised as $299. However, we were charged $390.88. Several members of the staff spent more than one hour trying to get the phone to set up. Loreley ended up having to go get the manager James to finish the set up. We paid for the phone, paid another activation fee and the additional charge so both phones were current on the new plan. We brought both phones home and tried to use them for the first time. Neither one worked. We could neither make or receive calls, send or receive texts or access the internet. Husbands phone was asking for a lockscreen pin which he did not set in the store. I looked for an instant chat on cricketwireless.com and discovered that they wanted another $16.00 because the activation fee on my phone had not been configured correctly. So we paid that and my phone worked. Husbands phone did not. We called the cricket store and they tried some things over the phone but nothing worked. We were then told that we had to contact Samsung and, if they couldn't fix it, we would have to return on Tuesday when the actual store manager was in. Turns out James is not the manager of the Sullivan store, but of the Rolla store and just covered in Sullivan. After several hours on the phone with Samsung their advice was to return the phone and get it replaced. On Tuesday we went back to Sullivan (a 18 mile drive each way) and spend another two hours of employees trying to "fix" my husbands phone. Eventually they decided to replace it and issue us a refund and then sell us another phone (same model). Again, the price we paid was $390.88. We also had to pay another activation fee because the new phone had a new SIM card. Husbands phone works now but someone has to explain why it took four activation fees and why we paid almost a hundred dollars more for a phone that was advertised at a lower price. Loreley and Stacee really tried to help and Stacee was the one who eventually got the phone to work. James might have been a manager but he was so busy looking at his phone that he didn't pay enough attention to my husband's. The three stars are more for the plan pricing which is still good. We also received HBO Max for a year as part of our plan. read more

Great signal (AT&T), and you can't beat the price of $25/unlimited. You'll never be charged more. They're always quick to fix whatever you did to your phone while it was in your pocket. The staff in Sullivan has always been friendly. The only draw backs are they send text messages to everyone on the account at 12:30am every month to say there was a change or a payment in the account waking up 4 families. Also, if you add anything lIke buying an extra gig of mobile data for $10 when you have auto pay, they turn off every phone on the account, because $10 is due and they don't use the auto pay to take it. They do it every time, so make sure to force them to take payment when you add anything. I still recommend them to everyone! read more