In the past 9 months, this store has changed for the better. It doesn't deserve the 2.5 star…read moreaverage because of a few disgruntled conspiracy theorist Yelpers, lookin at you A.B. In the past, this store probably deserved its rating, but someone new in management has taken it to the next level. Employees are knowledgeable, attentive, friendly, responsive, considerate, sensitive, nice, caring, resourceful, responsible, and overall have positive attitude makes this an excellent store to visit. My recent visit included switching service from AT&T to Verizon, porting an existing number, deciding on a new device, and buying appropriate accessories. They were able to answer all my questions, explain everything efficiently, recommended products, pitch their current deals without being too pushy, and make my visit as enjoyable as possible. People talk about Apple stores being on the cutting edge of retail, Apple must being taking notes from the team at this Verizon store. Top notch. 10/10 would recommend people go out of their way to go to this store.

always awful. no one can help you do anything accept sell you a phone and or plan you'll later…read moreregret when you find out how awful the Verizon customer service experience is. especially at the mall. they have no skills to help you do anything.

This store is large. It's more warehouse style but he loved it. There are a lot of Funko pop and…read morePokémon and Sanrio. Games for gaming consoles. You can pre-order new releases. A sale section. And so many cute bags. Prices are average. The associate at the register was nice. We purchased some of the blind box cards he was looking for. There is a rewards program too. The store is attached to the Barnes and Noble with an entrance right into the bookstore. Cool.

No. Just no. Seven of us in line. Two working on one issue for one customer. When second, who is…read morethe manager, isn't helping with the issue, he's ignoring the ever incurring line and answering the phone for stock questions. Oh, he came in and 10 min later he just left to vape some more. I get that breaks are important, but aren't we, the living, breathing customers? He never even looked up to acknowledge us. This place is a nightmare. Two people in line are now leaving after one of them said, "I just give up." Update: two more groups have given up.

Helpful, friendly, and quick…read more It's making me write a longer review to post it so one star for yelp.

I walked into the Verizon store where there were 4 workers there to help me. i asked what it would…read moretake to get my iPhone backed up and transferred from my old Phone to my newly purchased iPhone. Out of the four workers the Alpha worker with attitude response was, just turn it on. Then he told me to go to best buy to get my needs performed. I'm starting to understand Billy Bob Thornton's T-Mobile commercials. The store is located at 2073 S Colorado Blvd, Unit 102, Denver

Not a fan of being lied to... I was looking for a gizmo watch for my daughter's birthday. The guy…read morethere told me that they didn't have them in stock and that no other store had them either, that I should order one there and wait 4 days. I asked to check other stores. He said the other store won't have them. And told me not to buy one online. I left and called one other Verizon store, 5 in stock. Wtf

Manager Pablo and the other employees are very friendly, personable, and knowledgeable. I would…read morehighly recommend this Verizon store! Tammy

For some inexplicable reason, Google maps omits that this store is inside the mall. For newcomers…read moresuch as myself, this is not labeled anywhere. For Mall haters such as myself, when Google maps takes you to the multi-story mall parking lot and then takes you around it and around it and around it in circles, that's not an indicator to me that the store is inside the mall. I believe that it is incumbent upon the business to label their internet presence somewhere to say this location is located inside the mall. Because someone like me is not going to automatically assume that when there are thousands of businesses around the mall. I wasted an hour looking for this business around the mall among heavy traffic and heavy construction because the idiots at Verizon could not label their web presence to indicate that the business was located inside the mall. I did not frequent the business even though I had an appointment because I don't enter malls for any reason. Ever. Verizon, please update your web presence on both Google and everywhere else you have one? It's a disservice to customers to not have a clear web presence.

Verizon is the worst, they lie, steal and scam you with their "deals". They pretend to tell you the…read moremonthly bill which mine was supposed to be $150 a month with internet was only 140 when I got the phones, sweet! Then the real $400 comes about 2 weeks later and I was like ok that is ridiculously wack but it will be ok. Then the next month my bill goes from $150 to $200! After 2 months they increase my bill by 33% and their excuse is I was receiving promotional credits that ran out. I was told the bill monthly would be 150, its 200 after 2 months!! Lying about money is fraud so please comment and like if you have also been screwed by the most grimy and greedy phone company!

Had some issues with a promotion that wasn't applied properly and Matt (manager) at this location…read moremade it right.

I'm going to leave this review solely based on the positive experience of three members of the team…read morehere at the store and not on the service of the carrier. For the record, I've been with Verizon Business for twenty six years, mainly due to the cellular reception here in Denver and throughout the rural West where I still travel to climb, backpack and enjoy the beauty of our rural country. Verizon's cellular service is tops, but their customer service stinks as well as their plans and pricing. Ok... I went to TMobile for their top of the line plan including Satellite service. Nick the representative handled everything very well. But it was me who was a bit nearsighted as I should have double checked the service at my home, located in the mid City, before venturing to TMobile. The service at TMobile is non existent at my home! Incredulous I say! TMobile touts its coverage in Denver and other cities as the best of the best. Not here! Anyway, I let the porting of my number expire from Verizon and both assistant managers, Simone and Johnny helped me on two visits to return the new IPhone 17 Pro Max and credit my card and closed the account with professionalism and genuine consumer service. It's too bad that TMobile didn't work at my home for I will reluctantly return to Verizon Business and deal with their customer service which falls far short in comparison to TMobile.

Do Not Use This Store! This is not an official T-Mobile store, it's a 3 party store which means…read morethey don't care about the customers. Their first priority is to make sure all of their paperwork looks good to corporate so they don't get called out on anything. They even went as far as to tell me to go to wallmart if I wanted a better deal. The staff is rude and will lie to you about anything so they can get out of giving you what you need.

I came to this location and was not pleased with the service That I received. There were about 4…read moreemployees in the store, 2 of them were helping customers, 1 was standing around and another looked as if they were talking to a friend. As I entered I did not receive a greeting, did not receive a "Ill be right with you", nothing but vague glances in my direction. 5 mins pass and nothing, 10 mins pass and still nothing. Finally after one of the customers left did one of the employees slowly walk over to me. Poor service at best.

I called their number 303-949-3563 and the guy picked up the phone said he doesn't speak ENGLISH…read more So I replied, you are in America how come you cannot speak english. I bought a cable out of desperation for $32.28. I did not test it on my cellphone. When I got back in California, I tested the cable in my car and it is not working. I will go back to Colorado Airport to return this and get my money back.

More like 2.5 stars depending on the sales pitch you get. This is a kiosk store on the first level…read moreof Cherry Creek mall. Right after I purchased a case for my new iphone at the Apple store in the mall we stumbled on this kiosk full of eye catching cell phone accessories. Shiny cases, Bluetooth headsets and other various bling for phones caused us to pause briefly wondering if I had missed something exciting. At that point the sales guy literally pounced on us. I told him I had JUST bought a case for my phone and just wanted to browse. Mr. Grabby Hands demanded to see my phone and pulled it out of my brand new case. He also began a schpiel about a new-fangled clear rubber 'coating' he could apply to my phone in order to make it shock proof and scratch proof. He waved a coated phone at us and allowed us to feel the rubbery substance but we were not allowed to examine the phone directly. As part of the coating deal we could purchase case for 50% off. He finally disclosed the price - $30 for the coating and cases were $30 ($15 with the deal). I said i would come back when i got tired of the brand new case whereupon he surrendered my phone, dropped me like a hot potato and walked back to the register. The coating did look pretty cool and I can't seem to find it anywhere on a Google search. If you want to investigate hide your phone in your pocket and pretend you are shopping for your grandma's Jitterbug!