Jacob was great! I had taken my phone that wasn't working to the location on Colorado and Evans…read moreand they said I needed to take it to uBreakiFix store and they can fix it or I can pay $100 for refurbished phone. I went to uBreakiFix and they said they can't do anything for it when it's a network error. I then decided to go to a different Verizon store and Jacob told me they could order a refurbished phone at no charge per my insurance that I have been paying. Crazy it just comes down to the individual associate. Thanks, Jacob and Cherry Creek Verizon! Go to this one and not the CO/Evans location.

***DO NOT VISIT THIS LOCATION***…read more On 2/13 I spent 1.5 hours here to upgrade two phones. After the staff failed 3x to migrate apps/data/settings to new phone, I asked for the charges to be reversed and my old phones reinstated. Travis the store manager then told me he couldn't help with a refund. He explained all of the fees were non-refundable and neither he nor his employees had to inform customers about non-refundable items. He also said that it wasn't his nor his employees responsibility to make our new phones work. Effectively, he is accountable for nothing. Then his team charged me a restocking fee of $55 for each phone that they couldn't setup. Fortunately, I called Verizon and got all of the fees reversed. Clearly Travis is wrong or flat out lied. I cannot say it more clearly, go somewhere else or call Verizon. The employees here are unhelpful, dishonest, and have no idea what good customer service is.

I had an iPad with a cracked screen. It was fast service at a fair price. $120 with tax. They had…read morethe glass in stock so it was a very fast turn around, a little over an hour from leaving the store until the call to come back to pick it up. It works fine. I'd use them again if needed.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

I have an iPhone 14 Max Pro. I have the insurance, luckily...but I thought I had broken my actual…read morescreen. Turns out I just needed a new screen protector. Daim went ahead and just gave me a new screen protector instead of charging me for one which saved me a lot of money. 10/10, I would absolutely recommend this location & this business! The fact that he didn't charge me for the actual screen protector, which is typically more expensive than repairing the actual screen itself, is the epitome of customer service. Thank you so much Daim! You went above and beyond when you didn't have to, and I sincerely appreciate it!

Great service today! I submitted a claim with Verizon before I went, I already had an appt set up…read more I dropped my phone off and they told me to come back in two hours. Staff was super friendly. Only downside is parking is hard to find here.

For some inexplicable reason, Google maps omits that this store is inside the mall. For newcomers…read moresuch as myself, this is not labeled anywhere. For Mall haters such as myself, when Google maps takes you to the multi-story mall parking lot and then takes you around it and around it and around it in circles, that's not an indicator to me that the store is inside the mall. I believe that it is incumbent upon the business to label their internet presence somewhere to say this location is located inside the mall. Because someone like me is not going to automatically assume that when there are thousands of businesses around the mall. I wasted an hour looking for this business around the mall among heavy traffic and heavy construction because the idiots at Verizon could not label their web presence to indicate that the business was located inside the mall. I did not frequent the business even though I had an appointment because I don't enter malls for any reason. Ever. Verizon, please update your web presence on both Google and everywhere else you have one? It's a disservice to customers to not have a clear web presence.

Verizon is the worst, they lie, steal and scam you with their "deals". They pretend to tell you the…read moremonthly bill which mine was supposed to be $150 a month with internet was only 140 when I got the phones, sweet! Then the real $400 comes about 2 weeks later and I was like ok that is ridiculously wack but it will be ok. Then the next month my bill goes from $150 to $200! After 2 months they increase my bill by 33% and their excuse is I was receiving promotional credits that ran out. I was told the bill monthly would be 150, its 200 after 2 months!! Lying about money is fraud so please comment and like if you have also been screwed by the most grimy and greedy phone company!

Love a good Apple Store. This one is located in the Cherry Creek shopping center on the second…read morefloor. You can recognize staff by the same color T-shirts that they all wear. I had what I thought was an easy question about my iWatch. It only took a second for them to answer my question. Pay parking lot and Wi-Fi in the center.

This visit was smooth and seamless. I ordered a new phone online and got a time for pick up. The…read morestore was packed and there were lines and both sides. The lines went quick and were organized. I needed to grab a case as well, they had to get one in the back and they gladly got one for me and in a timely fashion. While I was in line I had the opportunity to observe two 5-minute training sessions on how to use the camera and video features on the new iPhones. I hadn't been to this Apple Store before and I was happy with the quality of service.

Had such a great experience at Verizon! I just came in and they were so kind and helpful. They even…read moreput a screen protector on my phone for free, which I really appreciated. Great customer service and such a nice team! Would definitely recommend this location.

Not a fan of being lied to... I was looking for a gizmo watch for my daughter's birthday. The guy…read morethere told me that they didn't have them in stock and that no other store had them either, that I should order one there and wait 4 days. I asked to check other stores. He said the other store won't have them. And told me not to buy one online. I left and called one other Verizon store, 5 in stock. Wtf

I gave up looking for phone cases at the mall because there are other ways to get a wonderful case…read moreand at a fair price. However, upon discovering Cellairis, I have heard from them in the past. It was known for repairing broken and cracked phone screens, but thankfully I paid a visit for a better reason. They had some of the most prettiest and high quality cases that I was thankful to stumble upon. I instantly had warm welcoming service from an associate by the name of Jahmon Gaines and he was incredible! They even sell Fidget Spinners here which made me feel like it was a sign to finally purchase one for my little sister, whom her birthday is on the 3rd of this month. The prices of the phone cases are incredibly affordable. I thought the phone case I picked out was going to be in the 30's-40's range for price, however, it was only $26.00! I loved that a lot. The additional purchase of the Fidget Spinner was only $10.00 extra, which is on average $3 more than the competitor's price. I still enjoyed getting both items and making me visit worthwhile. The only cons is the smell of the phone case. It has that artificial paint smell, (very strong smell) and made me otherwise that I can lessen the smell. It's been a day and it still has that funky smell, otherwise my phone case was worth every penny. I'm still incredibly happy! Thanks Jahmon.

This place sucks. Went in to get a screen repaired. They did a truly horrible job. The phone had a…read moreconsistent error message and discoloration on the screen when they were through with it. When we went back to fix it, they claimed that was our doing. Lol. What a joke. The employees are horrible to interact with and the service was garbage. Spend the extra $100 and get it done by apple.

Wow! We walk into the store from B&N and are immediately welcomed and asked if there is anything he…read morecan help us with. We replied we were just looking and walked down looking for PS Vita games. We were then greeted by another worker who welcomed us and asked what we were looking for. He led us right to be PS Vita section and showed us the new games and used games. Then asked if there was anything specific we were looking for. He looked it up and when he didn't have any in stock offered to buy and ship it to our home OR we could check out two other stores in the area showing that they had it!! The service here is so outstanding I **HAD** to log on and tell them and everyone. I have no clue why the other reviews are so low. But I did find out the store was recently taken over by new management so I hope that was it because the service here is really good. :)

I paid extra for a warranty at this store and got SCAMMED for my trouble…read more When I bought my controller, the employee sold me a protection plan by telling me I could bring the controller in and walk out with a brand new one. No mention of a time limit. No mention of any conditions. No mention that "new" actually meant "whatever used controller is sitting in the back." When I finally used it, they took my working-ish controller and handed me a used one in worse condition than what I brought in. The buttons stopped responding almost immediately after I left the store. So I paid extra money for the privilege of downgrading to a broken controller. I came back to swap it out and was told they couldn't do anything for me. They knowingly handed me defective used hardware under a plan that was sold to me as a new-for-old exchange, and then refused to stand behind it. So to recap: I was misled about what the warranty covered, misled about what I'd receive, given a broken product, and then denied any remedy on a plan I paid extra for. That's not a warranty. That's a fee for nothing. Don't buy the protection plan here. Get whatever you're told in writing, or just buy your accessories somewhere with a real return policy.

This is the best T-Mobile store I've gone too within a 10mile radius…read more Highly recommend coming here over other locations.

We have had phone service for three years and are happy, cannot say the same for internet. Returned…read moretheir hardware after 2 weeks. Too much lag time, especially in the evenings.

I had an excellent experience with this business and them replacing the glass on my iPhone. I did…read morehave to wait until the next day, which drives ya nuts when it's the thing we're addicted to most in this world: our cell phones, but next day wasn't bad at all and they hooked me up with a screen protector for the wait (thanks!). The repair was explained, timely, and cost less than any other business I called around my area. What more could I ask for? My phone was done on time and instructions were followed on how to get ahold of me to let me know (you'd think this is standard, but it's not! I had the opposite at another business). So based on my experience, I'd highly recommend this company if you need a glass replacement on your cell phone.

I've used this shop for several years and have brought a number of friends here. The staff is…read morefriendly and extremely knowledgeable about both hardware and software issues. They're located at the very busy intersection of Colfax and Josephine (southwest corner), but there is a private parking lot with access from both streets. I have only seen them work on issues with smartphones, but they also provide services for tablets, gaming consoles, and many other electronic devices. They are expert at battery and screen replacements for both Android and iPhone devices. Turnaround is usually quite quick. Unlike many repair services these days where you often have to mail items far away or drop things off with an unknowledgeable clerk, at Phone Repair and More you can talk directly with the technicians to ensure there are no miscommunications and that you get the information you need. I've found their charges very reasonable also.