Total lack of adequate staffing and allow people to skip the queue. Always reminds me why ATT…read morecustomer service is total crap

We went to get a new phone for business use earlier this month and Sam took great care of us! He…read morewas very helpful and professional and he asked the right questions to ensure he met all our needs. Sam helped my uncle make his existing personal phone more user-friendly and checked to see if there was a cheaper plan for my husband and I. He gave us all the discounts we qualified for in terms of accessories and plans. His approach was consultative rather than pushy, which was refreshing. We will definitely go back to this location and ask for Sam when the need arises!

I dropped by here on a Sunday to get my screen replaced on my iPhone. The shop was clean. I was…read morepromptly greeted by staff. He was professional and said he said he would have my phone complete in 30 minutes. After 30 minutes I came back and my phone was finished. There is a small white area on the screen, but I had been sporting my broken screen for months so I could have caused a issue with that area. Either was it was fast, much cheaper than buying a new phone and I'm happy with the service and experience. After about 2 days I couldn't get my 123 button wasn't working. I took it back in and they fixed it. All seems to be working well now.

OVER THE LAST 7 MONTHS I HAVE HAD TO GET 7 REPLACEMENT SCREENS on my iphone XR due to the fact that…read moreeach new screen would have a different defective problem. I had random vertical lines, screen popping up in corner, phone screen not turning off when talking on it, phone not responding to touch, loose screws. Every new screen had a new problem. Biggest issues is that twice they charged me again for their "free warranty". One time a screw came loose internally a few weeks after a replacement. The screw coming loose caused the screen to crack internally when trying to use it. On my final replacement, my last screen showed a small amount of white light from around the edge immediately after being fixed. The next morning when I went to use it, it had a small crack in that spot. I brought it in less then 24 hours after the replacement and they claimed it was my fault it cracked and charged me another $50 to replace it. They refused to consider my situation and how many times I had to return for defective screens. I emailed the company and have had no response from management. I strongly do not recommend using Columbia irepair for any fixes. It seems they kept fixing my phone and then finding ways to charge me for defective screens. They completely lack in customer service skills, consideration for defective products, and consumer satisfaction.

I wish I could give Josh MINUS 10 stars due to poor communication…read more I make a long story short. I asked him how long will it take. He said 2 hours . He never called me when it was done. I called PC AVE. There was no answer. I even texted him. NO rely. I drove to the store and found the store already was closed at 5. I was there at 5:15. The website stated it closes at 6. He did not tell me that he did removed ALLLLLL of my over 2,000 files and 300 settings for my laser engraver business. He just told me everything was OK when I picked my computer up. When I started up my computer to run an etching machine, Found my files and settings were G-O-N-E ! ! ! I called Josh, He told me the hard drive was crashed.. HOW COME he never told me when I picked it up. That was second time happened. I have to start ALLLLLL OVER again ! ! ! ! I am done ! ! ! !

As technology improves and computers become more advanced, the need arises more and more, each day,…read morefor someone to service them, however, PC Avenue should NOT be this place! From the time I gripped the door handle to the second I spoke with an employee, my satisfaction declined lower and lower. The employee, whom I can not describe using a name, gave me the most unsettling feeling I have ever experienced in my forty years. I did not feel threatened in any way, but all I can say is, I would not want to be alone with this man in alleyway past nightfall. I proceeded to tell the man that my son's power supply was malfunctioning. I reminded him that my knowledge of said PC was limited, so it would not be in his best interest to take my word for it. After an Erie yet swift conversation, I left to allow time for PC Avenue to take a look at it. On my way out of the building, the creepy worker said "bye girlie" with an ominous, shiver-inducing grin. 2 hours later, I get a call from PC Avenue. The man on the other end confirmed IT WAS the power supply malfunctioning, he also told me it would be about 190$ for the new replacement. During this call, I did a quick google search for power supplies and saw that the most expensive one I could find was only 100$. I told them that I would order the power supply myself and most likely have my colleague or eldest son put it in. The next day after work I went to PC avenue to pick up my sons' computer. I was NOT handed the old power supply. When I got home, my eldest son attempted to put the new power supply in. After putting in his best work, the computer experienced the same malfunction. It would flash it's LED lights and then abruptly turn off. My son then asked me why the cover for the computer was missing, I was unsure, but after searching the car and the house we concluded that the cover was at PC Avenue. The following day as I was about to ask my co-worker to check my sons' work, I decided to take it to another place in Columbia, (which I will not name in this review) So I did. Upon taking it to the place, the man looked at it and tested it, confirming that the power supply was not the issue, but In fact, most likely the CPU or motherboard. The man recommended that I buy the new motherboard and CPU and have it ordered to his office so he could replace the parts. While telling me this, he googled the pieces for me and gave me the retail price online, not marking it up to earn a profit. He ordered the parts for me and said he would put them in and I could pay him after the fact. That night, I got a call from the man. He told me he was messing around on the computer and bent a prong and the PC kicked on. He canceled the computer parts incoming order and told me I could pick it up the next day. As I picked the computer up and paid the man his well-deserved fee he told me that the back panel cover for the power supply was missing, which I was already aware of. I want to get my son's cover back but PC Avenue is holding it ransom in exchange for a payment which they need for doing a "scan" of my son's PC. I assume that they did not do said scan anyway since the power supply was not the problem in the first place. With this story being told, I can say with sheer confidence that I will never return, or recommend anybody take their computers here unless you want to be lied to, creeped out, and stolen from.

Recently, when seeking to replace a phone, I learned that I had been making $3.33/month finance…read morepayments on a phone I had returned at a non-corporate agent office. The fellow there had failed to handle the return properly. This office on Broadway helped me out by accepting my paying off of the balance and crediting it back to me so that I could get my needed replacement. They didn't have to do that crediting. I did inform that other office of their mistake. When the hapless agent asked if there was anything else he could do, I resisted the urge to tell him to pay me out of his pocket, and instead simply said, "Nothing whatsoever." He understood.

US Celluar has the worst customer service in Columbia. Talked me into an IPhone X and within six…read moremonths can not use. Cannot use the service as phone needs to be sent in to Apple, however, I can let them charge me for an new IPhone X until I get a replacement or mine fixed. They can not send in to Apple, so now they let me pay for a phone I can't use. Never go to this location! Manager and reps are terrible along with very unprofessional in handling the issue.

the 3 guys who helped me get a new iPhone 17 today genuinely showed me the best customer service I…read morehave ever received! One guy even stayed to help during his lunch break :). They took one look at my phone screen and knew it was time for a new one... The first guy who helped was my age and stayed on the phone with my mom who was being slightly difficult to help her download the t life app so I could get a phone to make monthly payments:)

Lane was so helpful! We had a very frustrating time trying to switch from AT&T to T-Mobile, but…read moreLane did everything he could to help us, and kept us from losing our minds. The rest of the staff were friendly and knowleadgable. Would recommend coming here!

He was fast and knowledgeable. Broke my and he had it done in ten minutes. I would go back to him…read moreif I broke my phone again.

Russell was the nicest guy help out 2 times within the last week. One time put a screen protector…read moreon my phone and fixed a PlayStation 4 console for me. Today he put in a new phone battery was just friendly and repaired it quickly. Thanks Russell!!

Sara - the best. I deleted my whole cell plan (due to a faulty Esim install) - Was dreading the…read moremeeting at AT&T. Sara greeted me with a smile - got me in right away! Proceeded to kindly explain what she was doing along the process. Boom! It was done. Then I wanted to change my login and password - she helped me right along. Couldn't be happier - and I was in and out in 15 minutes! Give that girl a raise!

Thank you Ayanna! Kind considerate and fast!…read more Assistance with a settings glitch and saving me from myself!