Buyer beware! The person I spoke to at this store is a snake! Glady E on the receipt. Went in to purchase my daughter a new line of service. When Glady came out with the phone she grabbed a charger box from a company called "Cellhelmet". Never heard of this brand. She said, and I quote, " it comes with the phone since new iPhones don't come with a box, just the cord". I unfortunately assumed that meant it was free. Big mistake! Later that night my wife looked at the receipt and saw that Glady charged me $35 for this P.O.S. and also charged me $8 for handset protection that was never discussed with me. I went back the following Monday (3 days) to return the box and have the handset protection removed. I was told by Glady that cricket doesn't return accessories! I told her " but you never said there was a charge for it, and you added handset protection that I never heard about!" She offered no explanation. I asked for her DM's number and was told I couldn't have it, she would take my number and the DM would "maybe call me when they stopped by the store" in the next few weeks. She told me I could call customer service which I did but was told there was nothing they could do. Btw, there is no sign at the store discussing this policy, and Glady was TRAINING a new associate with my transaction. Doesn't say much for the next generation of cricket employees. I know no one will reach out from cricket to make this right so please heed my advice: ask about all charges before paying. read more