I've only had G5 Internet for a few days, and I'm already a very happy camper. The whole experience…read morewas perfectly smooth. Setting up the install date was convenient, and our installation technician arrived right on time with a heads up call. Very professional, and personable. I look forward to seeing what this baby can do! So far, so really really good!!!

Ok, I admit... I did a stupid thing. The installers told me to reboot the modem and router, but I…read morewent and pressed the reset button on my router. My Internet went down after that, but Ricardo did a great job helping me reconfigure my router. I couldn't be happier with the speeds, and quick response. Thanks G5!

At Isla Blanca Park...Worst internet experience since about 1996. Yeah...these clowns seem to never…read morehave upgraded to 2015. They charge an obscene amount for such a limited time; you would think they would get their shit together. Why in the hell is Sprint LTE faster than their "Broadband" services? SPRINT!!! For Gods sake Sprint has arguably the worst internet service for a mobile carrier and it all but obliterates Orbit all day any day. Maybe this is a symptom of business in the Rio Grande Valley? Maybe people down here just don't know what or how the internet works. "¿que es?" "Pues no se." "Creo que es electrico." "¿que es electrico?" Customer service is a joke...those jackasses probably think they work for a company that sells men's underwear on EBay or something.

I've also used their wireless service and it is very poor. Latency is bad and today it was so…read morehorrible it took me 10 minutes to sign up for Yelp and confirm my account! Customer service is abysmal, they don't return your calls, and they take a long time to show up to do repairs. When they do show up to do repairs the employees acted rude and weird, telling me one reason for the repair and then another. When I demanded an explanation I was told there was no point explaining it to me and to pay them anyway! AVOID!!! PS - If they think you're downloading movies they will send you extortion letters and demand hundreds of dollars to reconnect.

I called Imperio networks and talked to Michael and although they didn't cover my area, the service…read moreand even the advice provided by the sales technician was very helpful. I imagine this is standard procedure for their customer service and so it's a shame that we couldn't use them as our provider. Nonetheless, I highly recommend them for their customer service. Thanks, Michael!

For some time now I have been experiencing issues with my Verizon iPhone…read more I started noticing problems and I was awaiting code for two step verification that would take sometimes 20 minutes to 1/2 an hour to receive or not come at all which resulted in me not being able to access certain accounts For months at least six months the problem to the website of the institution that was going to send the two step verification Roughly 3 or 4 months ago or more I started getting complaints that my phone was going right to voicemail and these were people they would intentionally try to avoid calling me to fulfill responsibilities that they had committed to select just assumed they were making yet another excuse The problem started becoming painfully especially when my wife told me she was trying to call me and there were times that we would be sitting on the same sofa together and she would call and my phone would go directly to voicemail yet I had absolutely no problem in calling her for the past two or three weeks I have spent hours on tech support with Verizon and I was told that the problem was my phone so they issued me replacement iPhone charged me about $55 for the phone and the problem persisted What was particularly frustrating it took me almost 45 minutes and I have yet to verify that they will credit me for that replacement phone which the tech had promised would not be charged Of the several text that I sent over 45 minutes troubleshooting of answering the same 20 questions and having the same results the check assured me that the problem would be resolved in one week just to get me off the phone I just spent over 40 minutes on the phone with billing and while they sit all kinds of dice and wonderful things still haven't committed to what exactly they were going to do to make adjustments For over 20 years and have spent 10s of thousands of dollars on phone I watches tablets

Some of the sales staff are knowledgeable and kind, others are just plain arrogant. The manager…read morecan be rude and not at all customer oriented. I have been a customer for more than 10 years and my recent experience in the store has made me question that loyalty. So disappointed.