I had the worst experience yesterday at Verizon Wireless. The person that was helping us left and…read morestarted helping another customer knowing I had T-Mobile on the phone waiting for the PIN to transfer two lines over. I had to interrupt her with another customer to say T-mobile was ready. She gave me a pen to take down the info and didn't bother coming back to assist us... her original customer. I ended up having to flag down a different person to help us finish getting two phones from their store! Ridiculous. Furthermore she didn't tell me about the add-ons that I didn't ask for. She put insurance on all of our phones at 19.99 each, assigned the HBO/Netflix bundle to the wrong phone. Didn't go over everything because she never came be back, didn't tell me about the line activation fees which could have been removed; that's an additional 80 dollars we could have saved. 23 years with this carrier and the treatment was substandard. The store people are on commission so you must watch everything. This is the second time I've had a negative experience in this store and the crazy part is this same lady was involved the last time. My bill went from 147 to almost 300 dollars. After speaking with customer service ( not in the store) My bill is 244 so I actually saved acouple of bucks because I was paying 100 per month for the other two lines at T-Mobile and will save 30 more after enrolling into autopay so I'll be paying less no thanks to her.

The employees were very helpful especially Jesus I really recommend you coming here great job guys.read more

I unlocked my phone here and activated and got unlimited everything for 35 bucks. pretty good deal…read morei recommend going here. the workers are friendly and they help you with everything you need.

From the owner: We are 1 stop phone service stores in Hi-Desert area. Because, we are a authorized dealer for…read moreMetroPCS and Boost Mobile. We also can do carrier unlock, flashing, repair, etc. We buy or trade your current phone. Upgrade now.

Metro PCS lies and cheats call them to reduce my bill I spent two other phone with the lady she…read morereduced my bill down to $60 a month I went to go pay the $75 a month even the lady here at the store said that customer service lied to me I am leaving this this company and going going to Cricket next month hope all you follow and MetroPCS auto pay sucks they always mess up every month have to keep calling in and getting a straight good luck to whoever stays

I do not like coming to this store, they have terrible customer service and are constantly with new…read moreemployees who know nothing about the services and products they provide and offer. Employees are not able to help you and it takes a handful of employees to address help or questions for the products and services they have just for them to refer you to call Metros direct customer service phone number to call for clarification when I came to the store to do that in the first place. I only go to this location because it is near my home but I rather go to the location in Apple Valley.

Went in for an upgrade for my daughter, as I walked in the 1st rep was finishing up with a customer…read moreand the other one was available I walked over and seemed to ignore me, I patiently waited for her to greet my daughter and I and nothing, didn't seem interested. Once Lizz dismissed her customer she greeted us and helped us with what we needed. Lizz made us feel welcomed and had the customer service in her unlike the other girl that was there, Lizz had a very friendly demeanor. One of the male coworkers that was leaving even acknowledged us and greeted us. If anyone goes to this store and Lizz is there I 100% recommend you wait for her and give her your sales, this girl deserves it and will help you out! T mobile you need more sale associates like her.

VERY BAD SERVICE, went in to get some general help and someone named Briana was very rude and did…read morenot bother helping us. Worst phone service ever and the customer service can use some serious help.

Thank you for the help the associate help me on transferring all my information and set up my phoneread more

Great deals at this store the employees esme and Luz are always so nice and welcoming and help you…read moreout with literally anything

Amazing Service! Rafael was pleasant and professional. No need to ever go down the hill to a Zagg…read moredealer ever again.

Fast and professional service from this Zagg. I use Zagg for all my screen covers. It's the sicker…read moreprice the first time you buy the protective screen (about $45 average price) but if that screen gets cracked/ chipped you just bring the phone back and it's only a $12 replacement fee. Always easy and the experts do the work.

Nay was so helpful, recommend him to everyone. he helped me with an issue that I had for days and…read moreit took him 3 minutes

The manager Nay talked my wife into switching phones and changing the frontier account by lying to…read morethem. He convinced my wife that if she put the frontier in her name she would qualify for the bundle discount Verizon/frontier is offering to switch. Nay lied to her because frontier would not switch her as a new customer. He conned her out of $79.98 and now she has to dispute the transaction with her credit card company. She called corporate but unfortunately this location is not corporate and they would not help her. Nay won't get very far on lies. Nor will this location! Beware and double check if the location you're going to is corporate. I'm pretty sure Verizon would not approve of this guy Nay nor would they hire him. This is probably why he works for this strip mall location which is non corporate! At the end of the day.... Watch out for scammers, they come dressed up like they're corporate material when really they're street level scammers!

ROBERT, the store manager was extremely courteous and helpful! I needed to access my secondary line…read morewhile using the primary. He welcomed me accordingly, unlocked call screening feature, researched the answer and activated the WIFI calling which unlocked my second line. His assistant was a friendly, efficient and warm person as well. Thank you again AT&T. We do not miss Verizon connectivity or T-Mobile cow-herding because of great employees and amicable human service you provide

Extremely disappointed. I went in to store to upgrade my phone and the two employees there were…read morecompletely uneducated, untrained, and very unprofessional, rude and had extreme attitude.We left because they lied to me about the promotions and I told the representative that going to report them to the AT&T customer service and they told me because I going to complain about then they're not going to sell me the watch for my son and the tablet .

Found ACE through Yelp, and I'm glad I did. Joseph contacted me for more information, then offered…read moresome free advice on how to fix the issue with the sound on our flat-screen TV -- advice that was nowhere to be found on the manufacturer's website, by the way. Unfortunately, the problem persisted, so Joseph did some research on the best way to proceed. You don't often find service like this these days.

Left message on Friday returned call Monday. Joe was very courteous and thorough in explaining…read morethe issues with my 2 year old Vizio. He made some adjustments and left with the set working. Next morning the set would not start so I sent a text at 7:30 AM and he is replied in less than an hour. Told me it was defective diods and a repair would be over $400. No push to do the job just suggested to recycle and upgrade. All this and only a $35 service call! He's my #1 go-to guy now...Ron