I had the worst experience yesterday at Verizon Wireless. The person that was helping us left and…read morestarted helping another customer knowing I had T-Mobile on the phone waiting for the PIN to transfer two lines over. I had to interrupt her with another customer to say T-mobile was ready. She gave me a pen to take down the info and didn't bother coming back to assist us... her original customer. I ended up having to flag down a different person to help us finish getting two phones from their store! Ridiculous. Furthermore she didn't tell me about the add-ons that I didn't ask for. She put insurance on all of our phones at 19.99 each, assigned the HBO/Netflix bundle to the wrong phone. Didn't go over everything because she never came be back, didn't tell me about the line activation fees which could have been removed; that's an additional 80 dollars we could have saved. 23 years with this carrier and the treatment was substandard. The store people are on commission so you must watch everything. This is the second time I've had a negative experience in this store and the crazy part is this same lady was involved the last time. My bill went from 147 to almost 300 dollars. After speaking with customer service ( not in the store) My bill is 244 so I actually saved acouple of bucks because I was paying 100 per month for the other two lines at T-Mobile and will save 30 more after enrolling into autopay so I'll be paying less no thanks to her.

The employees were very helpful especially Jesus I really recommend you coming here great job guys.read more

Thanks to the young man Mark, this location just went up in stars…read more Went on a Sunday morning right after their noon opening time. I was about 6th on waiting list, and it was not long compared to my last visit there. Mark was incredibly friendly, knowledgeable, and oh so helpful. Best of all, service with a smile. Gis parents, grandparents, whomever have GOT to be so proud of him. I know I am, and I let him know. Yes, we chatted up a mini storm but he was able to work, talk and get me out. Vest part was I was able to get new equipment for a relocation tomorrow. This "kid" has a very bright future. Seriously blessed o ha e crossed paths with him.

Spectrum came out to hook up their WiFi hardware only to find that they couldn't find their coaxial…read morecable leading to my home, everything here is underground, I walked with the technician to look for my connection at two different locations, and nothing, but what I did notice is they don't take care of the infrastructure they own, so I went to T-Mobile wireless internet, it performs like a charm, just plug and play, Spectrum is a dinosaur, still using cables, drilling holes on your home, running cables like old school, I'm glad that it worked out the way it did.

Update: Absolutely love the personal attention Black Wolf gave to my dad and I by coming out to us…read more WOW. Who does this? I am a care giver and also work out of town, so this was definitely appreciated. It's a challenge to find the time to do self-care and get a cut, let alone find the right stylist for the job. He takes his time to ask questions and also gives suggestions to help you get the perfect cut & style. He is def unique and the only salon service I know of that comes to you! It was also a real pleasure to get to meet his wife. What a wonderful couple that compliment eachother very well! So glad we found him! Thank you Mr & Mrs Black Wolf for your wonderful company and great service!

Kove Spectrum Dovoted to Costumers... Our Net & Tv is down Technician Came fixed 7:30pm - 9:45pm…read more... They dont go with time They go with "Works done"

Desert Wireless is awesome. Great wifi service, great customer service and well worth the price.read more

worst internet in the high desert. some twelve year old that doesn't answer his phone or call back…read moreis the tech support. and the service only works if there is no clouds isn't above 80 degrees or under 65 degrees outside and if there's any wind you better forget about internet. worst money ever spent in my life. get a hot spot instead. faster and can talk to customer service unlike this horrible company.

This Verizon location has been around as long as I can remember (the one at Jess Ranch on Bear…read moreValley Rd being my other go to before it closed). I've gone in the activate, upgrade and purchase new phones in the past fifteen years and it's always been nothing but smooth. Parking is easy and never full in a huge shared plaza lot with Us Bank, Vons, Ross, Petco, Pizza Hut, Del Taco, Gator's (2), and much more. Customer service is prompt and friendly and even though I'm not a local anymore - whenever I'm in town and in need of some assistances this is the first Vz store I go to. Currently a Samsung Galaxy Ultra 23 users, not quite ready for an upgrade but inquiring for the future. Plenty of people to answer questions or offer assistances. Accessories can be a little steep compared to deals you can find online, however they are convenient and discounts arised, especially around the holidays. I will note that I'm not an iPhone user by any means so I can't speak to any issues with the 15 or even 16 or issues with Trade-in/upgrade to those devices.

I am writing to leave a review about my experience with the representative Lamar at this location…read more I have never felt more misled or pressured by a sales representative. It was clear he was focused on making a sale rather than being honest and helpful. After purchasing three Apple products from this store (a phone, iPad, and watch), he earned his commission, but several things he told me turned out to be false. He promised to waive activation fees and gave inaccurate information about my bill, but those promises were not kept. From the beginning, the staff openly talked about meeting monthly quotas and treated sales like a game, which felt very inappropriate and unprofessional. He told me he would be going on his lunch break when I came back and said he would greet me afterward, but instead he completely disregarded me when I returned. When he did help me, he was visibly upset about missing his lunch break and told me I was basically taking up his time because he had not eaten. This was extremely unprofessional and uncomfortable. Additionally, he added an extra line/service to my account that we never discussed or agreed to. I was not aware of this until I saw my bill and had to call to have it removed. Since then, I have returned to the store three times to speak with him and was brushed off each time. On another visit, I was also spoken to rudely by a different representative. I tried contacting Lamar through his work phone, but he continued to delay and give misleading responses. I do not recommend this location. If you find yourself in a similar situation, I strongly suggest contacting Verizon corporate customer service directly--they were the only ones who helped resolve my issue. I believe the staff here, especially Lamar, need better training in customer service and transparency.

Again, internet is down. This is a regular thing. No one to speak to because they're closed at 8PM…read more How convenient since service went down just after 8. Service is continually becoming worse and unreliable. Horrible service! Go somewhere else for internet.

I live in Westwood (NorCal not SoCal) and I had been struggling with Frontier services for years…read more Wanted to give Wisprenn a try. I've wanted to work from home for quite some time and got into video editing. Frontier upload and download speeds were so slow, I'd have to wait at least a whole day to download videos clients sent, and upload videos I edit for them. Wisprenn services proved to be stable when doing other tasks such as gaming, watching streams, etc. However, when uploading and downloading files the internet crashes often making my work impossible. Online and over the phone they sounded like they'd be better than Frontier, not extremely better, but better non the less. But, as I already said, at least with frontier and having to wait a whole day I'd be able to upload and download video files. Wisprenn let me down. Felt like I was finally going to catch a break, and do my work more efficiently, but instead I'm left having to tell clients I can't do any work for them because the connection is so unstable. If you're in the Westwood area I don't recommend either Frontier or Wisprenn. Please find something else because these two are garbage.

Outstanding customer service! I met the owner Orlando at the Ventura County Fair back in 2013. I…read moreupgraded to Directv from Time Warner and got NFL Sunday Ticket. His technician set up our service the next day. Since then i have hired Satellite Pro's to reinstall satellite dishes whenever my solar firm re--roofs a home. They always answer their phone, do great work, and show up within the timeframe they committ to. Their trucks are stocked with parts and equipment. I highly recommend Satellite Pro's to set up your Directv equipment.

I just had my unused Satellite Antenna removed by Mario, and he did a great job, removing them,…read morefilling the holes in silicons, disassembled antennas for easier disposal and even clean up some debris! Professional and friendly. I'd definitely ask him again for any installation work. Thank you Mario :)

Metro PCS lies and cheats call them to reduce my bill I spent two other phone with the lady she…read morereduced my bill down to $60 a month I went to go pay the $75 a month even the lady here at the store said that customer service lied to me I am leaving this this company and going going to Cricket next month hope all you follow and MetroPCS auto pay sucks they always mess up every month have to keep calling in and getting a straight good luck to whoever stays

I do not like coming to this store, they have terrible customer service and are constantly with new…read moreemployees who know nothing about the services and products they provide and offer. Employees are not able to help you and it takes a handful of employees to address help or questions for the products and services they have just for them to refer you to call Metros direct customer service phone number to call for clarification when I came to the store to do that in the first place. I only go to this location because it is near my home but I rather go to the location in Apple Valley.