DO NOT SWITCH TO VERIZON!! No one knows what they're doing and customer service reps will create more problems when you call in to fix the problems the sales reps created! Switched over from T-Mobile in January to take advantage of the free phones deal. BIG MISTAKE. It's now April and I'm STILL on the phone multiple times a month trying to fix their mistakes. Sales rep opened 4 new lines. I wanted to switch around the colors of the phone and assign them to different numbers on my account. Sales rep says ok, can be only be done once. I say cool. I trust you to handle it. He opens up a temporary line to do these transfers. Says the temp line will fall off once everything settles. It didn't happen. He had me call into Verizon to have it handled. Still unsure if it was?? Fast forward a month, I port in a number to one of the existing lines and add an iPad line. Service rep says, "ok, everything is handled. You'll see a buy-out charge on your account for the number port in, don't worry it will fall off." I say ok, whatever... I don't work for Verizon, I don't know how any of that works. The bill comes, the buy out charge doesn't fall off and is already charged to my Verizon visa on auto-pay. I call in MULTIPLE TIMES, each time no one knows what's happening as if they don't have notes nor read them. Finally, an agent with enough brains told me to dispute the charge with Verizon visa. Ok, done. He says the buy-out charge will be refunded and the service contract (that IS NOT SUPPOSED TO BE A "BUY-OUT" because it was a number PORT-IN) will be reinstated and everything will be fine. Ok, cool. Once again, I don't work for Verizon, I trust the reps to do their jobs. Fast forward a couple more weeks, the buy out charge is back. My auto-payment has been turned off by Verizon. I call YESTERDAY to have this issue fixed. She says everything is taken care of. I put my auto-pay back on. This morning, I wake up, my auto-pay was unenrolled again and my service is disconnected. I've been on the phone for TWO HOURS so far with about ten different reps... STILL trying to figure out how to fix it. They are telling me they need to reinstate the old phone number before the port-in to fix the agreement and remove the buy-out charge. Ok!? I've been told this about a hundred times by all your reps already. Then they say it's fixed and yet here I am, still on the phone, still waiting for it to be fixed. DO NOT SWITCH TO VERIZON!! Their reps have no idea what the f*@k is going on and you will be stuck with new problems every time you go in for help to fix the last problem. I NEVER had issues like this with T-Mobile and deeply regret ever switching. F*!K VERIZON. read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

Everything went Wonderful! My daughter and myself upgraded our IPhones today and our Sales Rep James was the best! His Customer Service Skills were on point from Start to Finish, he was very knowledgeable, patient and enjoyable to talk to, This Store will be our go to from this day forward, keep up the good work young man because you are truly what Customer Service should be! read more

Verizon is now a mess, the business side is joke, you go to the store no one can help you . You call the online you speak to offshore tech who don't know what they are doing. This is really crazy. read more

Just lost a customer of over 10 years, can't even answer the phone, trouble shoot or provide any customer service. Worthless. I'm done.

We went to the location over two different times while trying to decide if we would switch. The first time we worked with Luis and the second time we worked with Alejandro and Michael. Both times the staff we patient, knowledgeable, and did not push any sales. In fact they were very transparent when they thought an upgraded items was or was not warranted. They worked hard (I'm talking hours) to ensure we got the best deal and they got a new customer (family plan) out of it. The second time we went was on Black Friday, without an appointment. We walked in and were immediately welcomed by the staff and within two minutes were being helped. Like I said (due to our complicated situation of meeting two family plans from two different companies) we were there for several hours. However they never got annoyed and we got to see how fast they helped the crazy lines that were forming. I was quite impressed and would highly recommend that location (and the staff we worked with directly) to anyone who asked. If they handled Black Friday like that, I feel they would be more than equipped to help on a random Tuesday to anyone else! read more

Verizon does nothing to retain their long time customers. Severely overpriced compared to competitors. Poor customer service in which no one is trained to answer the simplest questions. I switched to Cox mobile after 20 + years with Verizon and couldn't be happier. Get your act together Verizon!! read more

A complete waste of time. Most of the Verizon Representatives there seemed a bit rushed, and the attitude vibe I received went sour after they realized I was not buying something, but just needed valued customer service in person. Verizon has no human customer service whatsoever, in all respects. I could not resolve an issue over the phone, was then routed by Verizon to schedule an appointment at this store for help, in the end Janette was the Rep. helping me, and her Supervisor or Store Mgr. had to help her help me, as she wasn't trained fully I assume. I was given a phone# to call Verizon Wireless "Verizon Loyalty" Department, which does not exist at the number I was given. After calling the number I was routed right back to the Virtual Assistant, then a human answered after a long hold/wait time from a completely different dept., her name was Mariah from the "Technology Dept." at Verizon. Mariah confirmed what nobody had thus far, that I was under a payment arrangement with Verizon, making on time scheduled payments and Verizon shut my phone service off ahead of my upcoming payment due date. My payments were on time as-per the Verizon Agreement, and persuant to all scheduled dates, and I paid a service fee for using the "Agent Assistant" at $10, and Verizon denied that I ever set up any arrangement with them all this past week, until Mariah confirmed verbally over the phone with me that she was looking right at my payment arrangement on her computer screen.. Mariah agreed to look into the matter for me and apologized for everything. She promised to call me back at 3:30 p.m. when it was more convenient for me, as I had business to take care of. Mariah never called me back at 3:30 p.m. AZ time as she promised, it is currently 5:16 p.m. as I am typing this. Worst Customer Service on all levels as far as I am concerned. Shopping for a new wireless provider now after two decades plus loyalty to Verizon, was ready to upgrade my phone and add Wi-fi home internet as well for the upcoming Holiday Season but reconsidering all of that now due to this horrible experience. Thanks for the price quotes on all of the upgrades, new phone and home internet...unfortunately I lost all of the money to pay for everything because Verizon screwed everything up and shut my phone off. read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

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Sales rep was Terrible! Dishonest! Treated me like a dumb old lady!!! Told me a watch in the SEseries was the best and really pushed it . It only came in two colors. I wanted the Series 11 in rose gold. He said no that wasn't the one to get. He tried to sell me so many extras on the two phones that I'm getting so as to increase my monthly cost. I told him I have AppleCare He said I needed Verizon Protection too for $20 per phone x two phones=$40/ month additional. Plus tried to convince me I needed Disney Hulu Netflix GoogleAI etc. etc. I said I needed to think about it. He said "I will write this up and order the two phones and the watch I didn't want and we could figure the plans out later but included the ultra unlimited package and the extras in the deal he was submitting. I lost all confidence in Verizon which has been my carrier for years. I am not going to buy from them and not going to get service from them either. Our friends told us this evening that they left Verizon after many years because they had the same negative experience. Don't waste your time and don't trust Verizon. I may be an older woman but I am not stupid. Two 17 ProMax phones and a Series 11 watch plus a three year contract on all of it will be bought by me from someone who is honest and respectful. Also, the Two phones and the watch I am trading in were bought four years ago. I'm sure they were paid for after 36 months but my monthly bill was never reduced. I should be paying for service only for the past 12 months. Bye Verizon. read more

Horrible customer service. Done with Verizon. Worst people I have ever had to deal with. Just spent half an hour on the phone with them, and nothing was fixed. read more

I had a fantastic experience with Irvin. He helped me and my girlfriends get our new phone and plans set up. He was able to catch an error from the manufacturer before we got home. He was professional and friendly. read more

Excellent store, Excellent Service. Will help you with anything. Solved all my phone problems. Answered all my questions succinctly, courteously and without doubt or trouble. read more

I forget how slow these guys are. Every time I come in it takes forever! I got what I needed but was there for over an hour and had to leave. When I got back the phones were still not ready and I had to wait again. I like Verizon but dealing with the stores can be a nightmare. read more

Verizon - Samsung gear VR... Very cool - Mobile Phones Near Me - Phoenix, Arizona

Unhelpful customer service representatives especially if you aren't their to make a purchase. Verizon as a company is great but if they want to keep that image, they need to hire better employees read more

I ordered a new phone on Dec 26 to be picked up in this store...and they cancelled the order on the morning of the 27th, before I even had a chance to come pick it up- stating that I didn't pick up, so it was being returned! I've spent a total of 6 hours on the phone with Verizon as I get transferred and dropped from one person to the next/ With no one being able to tell me why my order was cancelled or even how to get my refund!! It's crazy! No one from this store has contacted me either to let me know why my phone order was cancelled. At this point, I'll save the hassle and save my $700! I guess Verizon is rolling in the dough and customer service is out the window- They don't seem to care. read more

This is typical Verizon customer service, non existing. The employees are probably former taco bell employees that got lost on their way to work and ended up at Verizon and they hired these fools. Zero personality, zero knowledge, and zero as a person read more

If you enjoy being cheated, just show up here and trust what the employees tell you. It's that simple, sales people and customer service will say anything to get your money and get out of the conservation. Ok, now that you heard my complaining, read on if you're actually interested to know the case. I decided to get a Moto Z Droid, mainly because Verizon was offering them at half price. I actually didn't want to be on a payment plan for the hardware as I needed to be able to change my service in the future. Thus, I wanted to pay off the device, I was told this isn't a problem; I would just need to call in a couple months and pay it 100% off to close the transaction. I then needed to change carriers, so I went ahead and called again to confirm how this payment payoff would work. I was assured that I would be charged the remaining ~$247 against the initial price of $312. This matched my expectation since, of course, one still must pay out their phone and this represents the full remaining balance. Last step, cancel my service...to my shock, I'm charged double. So, after multiple confirmations from different company reps, I'm scammed out of $247. I'm open to suggestions on how to combat fraud in this way, let me know if you have any ideas. One last note, I really am convinced that no person I spoke to actually knew how the billing would work. It's not the employee's fault when then tell the story the company scripts, but then Verizon doesn't follow through. Telling me this isn't a contract on my line when the contract on the phone turns out to be line dependant, is just plain fraud. Especially when asked and answered so directly. read more

I had an incredible experience with Pamela and Ingrid. Pamela went above and beyond to get the glitch on my new phone fixed and even tried my SIM card in her own personal phone to rule out certain issues with the device itself. She was so nice to me and my whole family, and went above and beyond to figure out what this issue was. It was just overall a great experience. These women deserve a raise! read more

Typical Verizon store. Great location at 24th St & Southern, plenty of parking in the lot. They are very busy, probably because they are one of the few Verizon stores in the area, so I've always had to wait when I go in there. But- here is the difference- the employees at this store seem to know what they are doing more than employees in other stores. My Droid hasn't been the same since the Gingerbread update in Sept. 2011. When the screen started to lock whenever I used punctuation, I took it to a North Phx store that reset my phone and I lost ALL my apps & contacts! However my phone started to work so I didn't mind... until it started happening again. I went to the Verizon in South Phx this time (near my home) & talked to Jon. He said he knew what was going on and he didn't have to reset my phone. 5 minutes later, he had downloaded a new keyboard into my phone and fixed the problem. Quick, knowledgeable, efficient. So happy! Jon is awesome- have him help you! read more

Outstanding Customer Service! I went to purchase a new phone and service with Verizon. The wait was reasonable and the phone selection was displayed neatly and by brands. The Manager Chris and Salesman Raul were amazing with their customer service - attentive with a friendly demeanor and a willingness to assist. Chris and Raul explained the process, plan/phone features, and even assisted with the online process. Both of these employees made a huge difference, and I was definitely impressed with their overall service! read more

Ben helped me with getting a screen protector on my phone and watch. He installed them and did a great job.

Horrible customer service & that lady checking people in is absolutely rude. I joined Verizon wireless a year ago, but I might need to reconsider. I cannot stand poor customer service. I wi be going to a different store next time. read more

This place is all about sales. I had a question about my car charger and his response was not helpful at all. Does customer service even still exist? read more

Not a fan of the stores. Phone customer service for Verizon?Stellar,going into one of the stores,not so much. Finally upgrading my technology had me calling customer service for device info and comparison. They put me on with a tech person who was great. Laura. She spent a good deal of time imparting info and even going so far as to let me know what devices come back with issues. I thank her and armed with the info I can actually venture into a store and say,"Gimmie one of these,and one of those"and get the hell out of dodge... Enter my poor salesperson Jason. Jason,my apologies you got stuck with me. Poor man had to just about teach me how to read.Damn phone does everything but the dishes.Hell if I have clue one on how to use it. The woman working at the computer next to Jason's station makes a remark that he's "not going to be done"with my transaction "in time"...I guess maybe for his lunch,break or maybe even going home for the day. She kept trying to get him to hand me off to her. He declined and kept working with me. That's another thing. You can't just go buy a phone. The process takes almost as long as buying a car! I get it though...Program this,get my contacts from here to there... Log everything into my account and reciepts long enough to reach the moon. Not only did Jason not pass me off to snarkgirl(for which I am completely thankful)he spent another felt like 45 minutes teaching me the basics of the phone. He taught me some extra stuff that was nifty and even told me about free classes Verizon offers to learn more about the phones! Jason,whatever you were late for,I am grateful for you taking so much time and for your patience with me. I will be contacting Verizon corporate as well in the hopes that exemplary staff members get recognition. read more

This location is by far the slowest and least attentive Verizon store I have been. The staff does not bother to greet you, or notice your there. They seem to be preoccupied with something other than what they are there to do. There appears to be no management presence. I would highly recommend going elsewhere if at all possible. read more

DO NOT go to this store AVOID M***** the "Solutions manager". I have never dealt with such a rude and unprofessional employee. If I could give them a zero I would. I have now switched providers and It has been one of the best decisions I have made (this experience gave me that reassurance). Let me bring this stores unprofessionalism back to March 2018 when I was trying to close on my very first house. I went to this store to switch plans and without asking they ran my credit which I found out later when I was applying for my loan. Now this time around all we needed was our last statement printed and Miguel said a picture of ID front and back wasn't proper identification and refused to help us. We left infuriated and just assumed he just didn't know how to do his job or he was too busy trying to make commission off of people walking in. The following day we went to a different store and they helped us no problem at all. Miguel is incompetent and needs to be demoted ASAP! read more

So after four months and eight phone calls trying to secure my promised $150.00 credit for import a phone number from another carrier, called a port in reward, I am still waiting for them to do what the salesman said they would do. Everybody I speak to at Verizon has a different answer about when or why it is or isn't going to happen. They all have the same line, I am going to help you and get this fixed. It's all a lie backed by incompetence and veiled in stupid. Do yourself a favor and take your business to another carrier I know I am going to. It's ashame too asi have been a Verizon customer for seven years at least so to Verizon I say you have to be the most incompetently run company that has ever walked the face of the earth. It's pretty simple just do what you say you are going to do. If they had negative stars I would of used those. read more

Pretty friendly service in a convenient location. I came to pick up my Valentine's Day gift, an iPhone 6+. Three people came to help me immediately. Everything went pretty quickly. The only small gripe I have is that the smartphones were bolted down awkwardly, which made it hard to test any of them out. You couldn't pick any of them up to test them out. I can only assume they have had people trying to steal the floor models in this area. Otherwise, this place seems to have improved in service. read more

Had a problem with my phone. Took 30+ minutes to resolve.. They don't let you leave till it's fixed

Great phone service with reception but don't count on ever getting help on the telephone without waiting at least 20-30 minutes on hold. Hard to spend an hour on the phone just to get a question answered. Hire some help Verizon! read more

This store is staffed by inept employees, and the manager needs to realize that customers DO MATTER! Their only interest is sell, sell, sell. If they promise you a promotional trade-in, don't hold your breath! It has taken me days of repeated phone calls just to get the manager to FINALLY call me. Very poorly run store in desperate need of new management. I still have not received my $200.00 trade in that was promised to me because the original sales clerk made an error, and the one who was going to fix the error also erred! Then the rude manager still did it wrong. Seven phone calls later, and Verizon customer service still cannot figure out what those employees did to mess up my account so badly. And, I still have not gotten my $200.00 trade-in as promised. If this is not corrected, I will be forced to go to our local TV station and ask them for help. read more

I had great customer service from this place. I've have been to numerous Verizon store but have never been treated as good as this store. The staff members seemed as if they are happy to help and be at work. Everyone that they helped seemed to be happy. I will drive an extra 30 minutes just to get service like this. Kristen and Matt were extremely awesome read more

Verizon just sucks! Everything is exspensive and not worth the crappy phones and service that I recv. Since i am not the primary holder for this plan, i have to jump through a tremendous amount of hoops to get what I need. First off, I tried to get a replacement phone since i pay 11 dollars a month just to find out i need to pay 150 fucking dollars for a REFURBISHED phone. Most companies onlt charge 50 for a replacement phone. Then you cant have that billed, you have to pay it right then and there or your SOL. We changed our address through verizon but apparently verizon doesnt transfer that info to ausrion their insurance third party so im literally going back and forth with verizin and ausrion because the right hand doesnt know what the left hand is doing. So i said fuck it, im stuck with this broken down phone until i have 150 to spare to pay it. (Single working mom) now i call to get my phone number changed. He tells me to power it off and back on. MIND YOU, IT TAKES 30-45 MINS TO ACTUALLY GET THROUGH TO CUSTOMER SERVICE REP. they are obvisouly not reading tbe notes because i had to go through basic trouble shooting literally 3 times. After the 40th "turn your phone off and back on again" trouble shoot instruction, i just about had it. Been on using several peoples different phone. Spending countless hrs in the bathroom while at work because once i go home, i have nobody else's phone to use so i had to get it done at work. Literally no choice. Then to make matters worse. I g3t to a tech suppoet level 2 i guess just for her to tell me my sim card isnt activating so i need to go allll the way to a corporate store have them ship me out a sim card. Yes its free but the inconvience and the hassle isnt!!!! I had to ask my mom to pick up my kid from daycare because if you know verizon, then you know they have the slowest team memebers ever! It takes 30-45+ over the phone and double that time in stores! Im irritated, livid and sooooo fed up with verizon and there unnecessary security messures! I tried to chat with a rep online but couldnt log in for WHATEVER REASON because it needed to send me a code and I CANT GET TEXT MESSAGES then i tried to get into my moms acct and it said please respond to a text we sent you but my mom was like its not telling me to do any of that other than telling me someone is trying to log into your acct. At this point im fuming! Verizon literally makes it impossible for you to get what you need online. No wonder wait times are over 30 mins to speak to somome over the phone! Fucking ridiculous. When u go forgot password, you have to remember a security question i dont even rememeber setting up. Can we please have a fucking "send verification to email like normal fucking people!!!??? Why is shit trying to crack a fucking da vinici code! -_- verizon, count your fucking days because in jan, it'll feel sooooo good to cancel your over priced for no fucking reason ass so fucking quick! Your customer service rep wont even be able to say "ms hart, is there any- CLICK BITCH IM OUT. Please dont choose verizon. I underdtand most phone carriers are shitty but verizon is just as shitty but the only difference is, other carriers charge accordingly vs verizon that charges an arm and a leg for crappy phones, service, customer service rep, literally everything! Choose boost, metro, or straight talk! Fuck you, fuck you, fuck you VERIZON, FUCK YOU IM OUT! read more

Rude!! Lady who ( did not help us at all) came to me totally rude and she asked me loud enough for everyone to hear Do you know that the phone you ordered is 5 years old? I wanted to smack her and say no shit! Its for a kid you think I want to spend 200 for the new iPhone? Then assumed I wasn't able to afford a 50 dollar case to protect my "investment"... Walked away and informed a young girl to help me which she didn't walked right behind her... The man that was there didn't help either.. Worst service ever!!!! read more

Worst experience in a carrier store ever. I was warned not to go here by a couple people, and they were right. I was lied to, misled, treated rudely, and then asked to leave cause I dared to question why I was getting conflicting info from everyone there. I will gladly NEVER walk in there again. Everyone I know will hear about this, and Facebook, and the Better Business Bureau, and the state corporate commission. This store needs to disappear before they kill Verizon's already faltering reputation The only person that tried to help was Fernando, and he is in the wrong store. He needs to be in a place with other good people. read more

They don't care. Simple as that. Customer service is AWWWWWFFFUUUUUULLLLLLL!!!! I went in for a decent data plan to be told it was 54/month then they hit me with 155/month and I'm like whaaaaat!! Stop feeding these great deals to customers and just tell them what the actual cost of things are. Stupid. read more

Had a pleasant experience here. The staff was really friendly and helpful. I highly recommend this place and go see Jonathan and Miguel