Update: went again 11/25 and same experience. Cleared slumped in chairs watching TV. Could care…read moreless if we were there or not. Quick to tell us they were out of the phone we were looking for.. Immediately left and went to the AT&T store on Preston and 380... WHAT A DIFFERENCE!! They opened the fire for us, store was bright and busy, clerks were ready to help us and answer any questions!! WILL NOT EVER GO BACK TO THE STORE IN 380 just east of 428 in frisco!! HOW DOES THIS STORE STAY OPEN!?!?!? 1/24. I went into this 380/423 months on Jan 2, 2024 as soon as the store opened... I went in to do a trade up for my daughter who is away at school. The 2 kids "working" there didn't seem to want to be there. The kid that "helped me" seemed to be bothered (getting his name tomorrow when I go in) when I asked questions. The kid told me I had to pay off the old phone and when my daughter got her new phone she would only have to take it to an AT&T store near her to have everything transferred and leave it there for them to send in....Nope! I knew that kid was going to screw something up! And he did! HE DID NOT SET UP AS A TRADE! I've spent 3 days trying to contact the store and AT&T directly to figure out why they would not ship it out and now I know why! This store is very unprofessional. Next time I will deal with the one on Eldorado or buy through sal

We walked in and there was only 1 sales person on the floor, so we had to wait about 20 mins before…read morewe got help.

I visited this location because I was interested in possibly transferring service from ATT. My…read morereview is 100% based on the customer service. I was greeted and helped immediately by Christian. He was amazing! He ironed out the specs of the new phone I wanted, explained the plan in detail, and made a usually long process easy. I asked lots of questions and he answered each one easily and offered many perks I qualified for. He told me he usually works at a Denton location so make sure to ask for him at both locations just in case. Excellent service!

My daughter and I went to this store last night. We were welcomed in the minute we walked in the…read moredoor. My daughter checked in. Madison came to assist my daughter. She was most knowledgeable and personable. She made our visit so pleasant. Thank you so much, Madison. You are the absolute best.

These people never pick up the friggin phone. Paid in advance for a repair, and cannot get…read morethrough. Go somewhere else.

Customer service is trash. I'm not sure if they have switched management or staffing but prior I…read morecould get more information about repairs without being gaslighted about prices and time.

I came to this store after calling repeatedly for help. When I arrived I checked in for assistance…read moreat this location and I was told that I would be the next customer assisted. Then I watched the manager direct the staff to assist someone who walked in after me. Two staff members left and the customer who got here after me are gone and I'm still waiting.

Accompanied my friend here to this specific T-Mobile (N. Frisco, TX) Store due to billing issues…read morethat have went on since 11.26.2021. This was the fifth time she had went into this specific Store location to attempt to get the problem straightened out. I ensured we entered the store separately, so the Employees had no idea we were together for this meeting. Or at least, at first. My friend's personality is very quiet, calm and non-confrontational. The more she explained her historical issues of her Billing and TERMINATED account, due to Porting her numbers to Verizon back on 11.26.2021, the more aggressive the Assistant Mgr. got with her, telling her, "We don't handle cancellations in store, you will need to leave and call the Corporate number. That is not something we do here, and only Corporate can help you at this point". I listened as long as I could stand listening to them trying to run her off. Then I stood up, walked over to the Counter where they all were congregated around my friend Zea. The first thing out of my mouth was, "Fella's, we have a demand letter already hammered out in hand to T-Mobile Corporate HQs, and the signatures are already on the documents and notarized. So, the BS needs to stop. Now, why do I make a comment like that right off the bat? Because your store employees Here at this store, and T-Mobile Corporate Toll-Free CSRs have been bouncing Zea back and forth since November of 2021!" Before our meeting was over, the Employee/Asst Mgr. changed their stories multiple times. Not once, in store, did any T-Mobile Employee ask my friend Zea, "Do we have your permission to share you billing and personal information with this gentleman?" Then, when the Asst. Mgr. called T-Mobile Corporate for additional information, the call was put on Speaker phone, where everyone in that specific store could hear both sides of the conversation. In fact, Billing information was discussed, Acct. Collections/Transference Date to Collections, the Name of the Collection Company, the Collection Company's contact information and all of my friend's contact information. HINT: This is a MAJOR Federal Privacy Violation. Both the T-Mobile Employees and the entire SPEAKER Phone conversation was a gross violation of my friend's Federal Privacy Rights. Additionally, there are rights under the Fair Debt Collection Act which were violated. My friend had already paid off ALL Equipment in FULL. ALL lines were ported on 11.26.2021. T-Mobile has already responded to the Demand letter we sent back in June 2022. T-Mobile USA, Inc. response documentation shows that there is supposed to be THREE PAGES to their Response to our Demand letter. Problem is, my friend only received TWO of the THREE (Supposed) response pages inside her envelop. Additionally, T-Mobile tries to make it sound like they they are doing my friend a favor. BS! Direct from T-Mobile USA, Inc. response letter dated 07.11.2022, T-Mobile is: a). [We/T-Mobile USA, Inc. are "Applying a Credit to the Account for the full amount", and, b). "Subsequently removing the Collection Fee of $32.45 as of July 8th, 2022", and c). "Additionally, T-Mobile has requested the removal of the account from Third-Party Collections", and d). "Instructed the Collection Agency to delete any Negative information reported to the Credit Bureaus relating to this account", and. e). "Please note it may take up to 90 days for the Credit Report to be updated". T-Mobile better read up on the Federal Credit Reporting Laws!! (Better not take more than 14 business day)!!!! Ironically, there is NOT (1) ONE SENTENCE within T-Mobile USA, Inc. response letter, which addresses violating my Friend's Federal Privacy Rights. Last, it also appears T-Mobile USA, Inc had some Law Firm named Willinger, Willinger & Bucci, P.C. write their response letter. Funny, I don't remember my friend authorizing a 3rd Party Law Firm to be included in her billing, federal privacy violations, et cetera. ;-) You'd think that a small law firm with (at least this is what is published) with only (11) eleven employees could ensure all three (3) response pages could get loaded into an Envelop. T-Mobile has a wake-up call coming. We love it when a large, full of themselves Company think they are above following Federal Laws. Tick Tock.

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for…read moreswitching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly.

I was helped by the amazing Navy navigate a phone line transfer and upgrade my phone. Better…read moreexperience at this location than other AT&T store, highly recommend.

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

Chris Walker is the greatest! Super helpful, respectful, personable and just all around fun. Chris…read moremade the process of getting a new phone easy. He gave us all of our options clearly and helped us choose the best option for us. Definitely will be seeing Chris in the future for our new phones and/or devices. Do yourself a favor and ask for Chris.

They do not take customers in order. They also chit chat with other customers instead of taking…read morecare of the people waiting. A very bad T-Mobile experience. I finally left and went to a different store.

My husband and I came into this store for the first time yesterday. We just moved to Texas from out…read moreof state and both got new phones so there was a lot to do to verify us and set up a new account and new phone numbers. We were helped by Adrian and she took amazing care of us! She navigated us efficiently through the process and asked all the right questions. Thank you!

These people are commission based and will have no issues misleading customers in order to get a…read morephone out of the door. Completely mislead me and caused billing turmoil. Will be leaving Verizon after almost 10 years of service.