Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

Juan was an awesome tour guide!! He shares information and helpful insights in a light hearted…read moremanner. Definitely had a great time touring the Everglades with him as a guide! Al was also great in coordinating the tour given the weather conditions and Joshua was a superb driver with many stories to share! Joshua was very cordial and respectful - he held an umbrella over our heads, helped put our ponchos on, and navigated us through the whole process. This was an all around great experience! I highly recommend taking this tour!

My husband and I were staying at the Bahia Mar hotel in Fort Lauderdale and decided to ask the…read moreconcierge what they would suggest us to do for an afternoon. This one stuck out to us since we wanted to visit the Everglades, but wanted a tour type thing, and we also didn't want to spend an entire day there - a half day sounded perfect to us. We booked with them through the concierge and they made it super easy. They pick you up from your hotel at your given time and voila! Tour time! Since we booked through the hotel we also trusted the company more - I mean the hotel wouldn't send us off with some crazy people right?!? The guy that picked us up from the hotel, I believe was the owner. He was a character and personable guy. He proceeded to pick up the rest of the attendees at their hotels. Once we had the whole bunch of tourists we switched buses with a different driver. He was nice as well and pointed out some things to us on our 45 minute drive to the Everglades Park. Seems like this tour is the middle man between the hotel and the Everglades Holiday Park. They pick you up, take you by bus to the park, drop you off, and they include a souvenir photo. By the time we headed back to our hotels we were all kind of tired and the driver put on the show Gator Boys from Animal Planet to watch. The show is filmed at the park we visited and we met one of them so we felt almost invested in watching this show now. I don't think I'll ever watch it again but it was something to do one our long drive back. Overall I would highly recommend if you are at a hotel and don't have a car. If you have a car of your own I might suggest looking into boat tour times at the park itself, drive yourself there, and bypass this company. But if you're a tourist like me, then I would highly recommend!

Amazing driver-so kind and thoughtful. Stopped to let view sunset on the way back- gave us water-…read morespoke 2 languages fluently- a real wonderful day!

We took the Key West Day tour and it was absolutely lovely! Our tour guide had a lot of knowledge…read moreso you will learn a lot of cool facts along the way, a great sense of humor....even if it's a tough crowd, great driver and great with communicating what each hour of the tour entailed for us! HIGHLY HIGHLY RECOMMEND! Thank you for a great trip!

Rene was an excellent driver! We rental three buses for the eagles vs dolphins game. My son left…read morehis phone on the bus after we got back to our hotel. Rene found the phone and even though his shift was over and he had to be exhausted, he waited for us to come get it. I cannot thank him him enough for his kindness. Great job!!!

From the friendly office staff (Damaries) to the beautiful clean bus to their friendly &…read moreprofessional driver (Liz) we were able to have a successful charter on game day. Thanks KE Connect!! Alex S.

Incredible day led by Reza! Our entire party enjoyed the experience, and it was a wonderful overall…read moreview of the Everglades. Yes lots of driving, but we were birding on the way there and napping on the way back so time flew by. So happy this was offered from Ft Lauderdale as we were short on time there.

We had an outstanding all-day tour with Everglades Day Safari and couldn't recommend it more…read more Thanks to the owner, Pete, we were able to squeeze it in on our last day in the Miami area, even though our group didn't meet the minimum number of guests. Our guide, Marc, was energetic, extremely knowledgeable, and very considerate of our individual interests, which made the experience feel personal rather than scripted. Pickup was easy and convenient at a location near the Miami airport, and the clean, comfortable van made the drive across southern Florida along the Tamiami Trail enjoyable. The airboat ride was a highlight--we got up close and personal with alligators sunning themselves despite the chilly weather, which was unforgettable. The day ended with a phenomenal boat ride with an excellent captain on the west coast through and around the mangrove islands, where we saw dolphins, white pelicans, cormorants, and an impressive variety of other waterfowl. Overall, this was a highly educational and entertaining day from start to finish. A perfect way to experience the Everglades and Florida's unique ecosystems.

I don't typically write negative reviews. In fact, I make it a point to recognize businesses that…read morego above and beyond because I believe great service deserves to be celebrated. Unfortunately, this is one experience I cannot stay silent about. Our group recently spent over $8,000 to charter a bus for what should have been a memorable trip. Instead, it turned into one of the most disappointing customer service experiences I've ever had. From the moment we boarded, it was obvious the bus had not been properly cleaned. The floors were filthy, but even worse, the waste tank from the previous trip had never been emptied. Imagine being trapped on a bus for more than seven hours with the overwhelming smell of someone else's sewage. It was nauseating, embarrassing, and completely unacceptable. Instead of immediately correcting the problem, we were forced to spend our own money on air fresheners and cleaning products just to make the ride somewhat bearable. The driver showed little urgency because he wasn't sitting in the back where the smell was the strongest. It wasn't until passengers refused to get back on the bus that the owner finally instructed the driver to empty the waste tank. We hoped that would be the end of it. It wasn't. On the return trip, while driving through heavy rain, the roof began leaking onto passengers and their belongings. When the owner was contacted, rather than expressing concern, he claimed he reviewed the bus cameras and "didn't see" any leak. It's hard to understand how a camera could dismiss what an entire bus full of passengers witnessed firsthand. After spending thousands of dollars, we were left with a dirty bus, unbearable odors, a leaking roof, damaged belongings, and a level of customer service that made us feel like our concerns simply didn't matter. The only resolution offered? A discount on a future trip. Respectfully, no thank you. A company earns trust by how it responds when something goes wrong. In this case, there was no accountability, no genuine apology, and no meaningful effort to make things right. My advice to anyone considering this company is simple: be cautious. Businesses that require full payment upfront should still be held accountable for delivering the quality and professionalism they promised. Once they have your money, you shouldn't have to fight to receive the service you already paid for. I sincerely hope this review encourages the company to improve its standards so that no other family, school, or organization has to endure the experience we did.

We were forced to ride on a bus filled with the overwhelming odor of urine and feces, creating an…read moreunhealthy and unacceptable environment for children, troop leaders, and parents. We chartered this company to transport two Girl Scout troops on a 7-8 hour trip, and unfortunately our experience was extremely disappointing. From the moment we boarded, there was an unpleasant odor on the bus. By our first stop, the smell had become overwhelming. The bus was filled with the odor of urine and feces, even though no one from our group had used the onboard restroom. The smell became so bad that passengers could not comfortably sit in the back of the bus. In an effort to make the trip bearable, we purchased bleach and air freshener ourselves. Troop leaders repeatedly sprayed disinfectant and air freshener before the children boarded. We also asked the driver to have the restroom emptied and cleaned, and parents even provided locations where the restroom could be serviced. The issue persisted throughout much of the trip. What was most disappointing was the response from the owner when we raised our concerns. We were told that the company was "a bus service, not a cleaning service." Cleanliness and sanitation should be a basic expectation when transporting passengers--especially children. Based on our experience, I would strongly recommend inspecting any bus thoroughly before departure. No group should have to endure hours of travel in those conditions. This version keeps the focus on documented facts, which tends to carry more weight with potential customers and is less likely to be challenged by the company.

OUCH on all accounts! 1. My luggage was destroyed by the…read moretransport company hired by Margaret Morse but nobody would take responsibility for it. 2. The tour guide Allan spoke down to me, felt it was his responsibility to parent my child, I had a huge fall off a camel - not one word from the guide to see if I was okay or the other parent that fell with me. Overall we had a nice time and we had wonderful group of families with us. The tour guide Allan's behavior was atrocious, the most arrogant man I have ever met. He completely ignored the horrific fall from the camel I endured , just disgusting behavior. I would never ever recommend him. Margaret Morse won't compensate for the luggage or inconvenience. They are more loyal to the vendors they use rather than their customers. So if ANYTHING happens on your tour, BE Aware! Its on you, you will get zero assistance from them. We will be looking for an alternative tour company for our daughter's Bat Mitzvah.

Great Value! Give this company a hard look before you sign up elsewhere. 5 Star Hotels, great…read morebreakfast buffets in all hotels, knowledgeable, personable, and passionate tour guides and bus drivers!! The Bar Mitzvah aspect of the Tour was done well, especially the party they hosted at the Inbal Hotel. Not only did they host a party in a 5 star hotel with a band and a very nice 5 course meal, they gave my wife and children beautiful rings. Very nice and very thoughtful!! This company has been in business since 1980. Some of their tour guides have been with the company since they started. If you're going to invest your family's hard earned cash on trip to Israel, then pick a company that knows what they are doing. Fortunately, I was able to backtrack from a bad decision - I had signed up with another company and then decided to forego my deposit after hearing so many great things about Margaret Morse.

DO NOT BOOK ON YELP. I scheduled a kayak tour online for July 9th. I received confirmation for my…read moretour and was told, via their booking partner here on Yelp, that I was to meet with the tour guide at the address provided. I showed up for my 12pm tour and was told by the guide's room mate that the guide was out of town and he didn't understand why an appointment would've been booked. Frankly, I don't understand it either. I have reached out to get my $45 back. I felt that this may have been a scam, and I'm pretty sure it is since everyone else's reviews had them meeting up at other places while the confirmation I received said to meet up at the address provided, which is literally someone's house. Sorry for busting in your weekend, room mate. But I definitely want a refund since I was able to book and pay for a tour that wasn't going to happen due to the tour guide being "out of town".

Jamie was easy to work with, very informative, and the price was reasonable. Even the driver,…read moreCollins, was very timely and helpful. Added bonus water cooler provided for you! Will definitely use again. Kevin

I enjoyed Key West. I recommend that you take a bus from Miami to Key West because we can enjoy…read moreEverglade and the overseas highway. Everglade was huge. It took one hour to get out of Everglade. We could not see any Alligators or animals. It was still okay. The tour guide told me about one of UNESCO: 's World Heritage sites. Overseas:s highway was amazing. The highway should be one of the seven wonders in the United States. It was raining. But it was still okay. We had around 5 hours in Key West. You may use a trolley. But U used a bike. There are a couple of rental bike shops on the island. I could visit Truman's Little White House, Hemingway's residence, Fort Zachary Taylor, and Southernmost Point. The trip to Miami was comfortable, I could sleep. I could use a bathroom inside the bus. Overall, this was a reasonable trip. I loved Key West!

Bus was extremely uncomfortable, many seats broken so we had the people in front of us virtually…read moresitting in our laps! The aircon was not working and there was no WiFi as advertised. Drop off at hotel was not at the hotel but almost 2 blocks away and instruction was to go left when we actually had to go right. Being strangers we could easily have got lost. Finally, it was asserted that we had only booked one way, but voucher I had clearly stated we had booked the return trip. However as I was threatened with cancellation I paid the additional $20.