I went toy local GEICO office in Raleigh on Falls of Nurse road. I had a problem with my GEICO…read moreaccount that was really concerning me. Shelley went above and beyond to help me solve my dilemma. She was very kind, patient, knowledgeable and timely. Very professional personnel. Thank you Shelley!

Greatest customer service I have ever received at a local insurance agency. Not sure what the other…read morecomments are referring to, perhaps they visited another location. They were very thorough in explaining the policies, including what was covered and not covered. I don't think you will find a better local insurance agency to work with in Raleigh.

I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

Sales agents are great, but customer service is awful. Company takes days to review requests and…read moredoes not return phone calls. And this is only regarding a simple service request. I can't imagine what it's like to file a claim.

Cameron was extremely helpful and informative. I purchased my first vehicle 6 months ago and was…read moreforced to bind myself to a policy from the first insurance provider that answered the phone. When that policy was ending, I shopped around and was contacted by Cameron. He was able to provide me with MORE coverage for LESS money than what I was originally paying. He maintained communication with me for approximately 2 months in order to ensure that I chose the best policy available. When it came time to actually enroll in the policy, he was just as helpful and it was a quick and easy process. Regardless of the better price that Cameron was able to secure for me, I will most likely continue to do business with Cameron due to his helpfulness and candor throughout the entire process.

I was called twice by this agent. Maybe i would have answered your first call, if your website gave…read moreme a quote that was liveable. I still choose not to over spend on Geico. ​

From the owner: Serving the insurance needs of Garner. Your Local GEICO agent could help you save on auto,…read moremotorcycle, homeowners, renters insurance, and more. Contact us today to start an insurance quote! Please call or email your local GEICO Office to learn more as office hours may vary.

A giant oak on Club Boulevard lost a huge branch. It speared my windshield and smashed into the…read morepassenger's side dash while my car was in the NCSSM parking lot late on a Friday afternoon. Broken windshield, dented hood and roof, and mechanical damage as well. The claims experience is great. I had rental car coverage and had a car the same day. This kept me on the road until the windshield was repaired. I waited until school was out to do the other repairs. All went well. I carry auto, homeowners, and umbrella coverage through Amica. I highly recommend it. Great service and reasonable rates.

I have been an Amica customer since the 80's and until recently have had good experiences. Their…read moreemployees are awesome. Their online servicing is the worst and makes the overall rating leaving much to be desired. I'm beginning to shop for service through other carriers, so we will see if that produces savings and a better online experience. The past two years I have had to personally manage all the billing as they continually screw up application of amounts due and paid. If they intend to retain my business they better improve their portal tools quickly.

Chad Richards is not there for his customers when they truly need him with a claim. I have been a…read morecustomer of Chad Richards for over a decade. When I needed him the most, he was not there for me. November 7, 2024, my husband and I were in a serious auto accident where we were rear-ended by another State Farm customer. While the other driver was immediately found to be at fault, I have been having to fight with State Farm every step of the way. For the first two months, Chad was not able to spare even 5 minutes to speak with me. Then, when he did start talking with me, he gave me wrong information. So, after 3 months of going nowhere with the claim, Chad's office tells me that I should have filed under my own insurance as they would have more insight as to what was going on with claims, could help more, and I could use the "Appraisal" clause. Three MONTHS after telling me not to file under my own insurance. I open a claim under my insurance, and was able to settle on the total loss of my car for more money than was originally offered, but much less than my car was worth at the time of the accident. Once we settled on the total loss of our car, we went out and purchased another car. Upon picking the car up, I called Chad's office to get the new car insured. They took the information and assured me the new car was covered. Two weeks later, I am looking at my account and notice that my old car is still listed and my new one is not listed. I call and speak with Chad's office and they FORGOT to put the insurance through on the new car. I had been driving around with only the "grace period" coverage on my car. We ended up switching to a new state farm agent and went into their office to set up insurance on the new car and was told it was completed. Several weeks later we found out that the same thing happened and the new car was not put on our policy and we were driving uninsured. This has been a full-time job dealing with State Farm and all the hoops they have made and are continuing to make me jump through. If it was not for my persistence and daily calls, I do not think we would have had any settlement on the car. State Farm will do everything they can to not pay a claim and when do offer a settlement, it will be far less than what is fair. We are now going to have to deal with the medical claims and I expect more problems. Getting an attorney and having them take 1/3 of the offer off the top was not a viable option. The only thing State Farm is good at is collecting their money every month, but what good is insurance if they don't pay out on a claim when something happens?

Everyone I have spoken to have been pleasant and enjoyable to handle my concerns or questions. I am…read morebeyond excited to have State Farm as my insurance.

This is a great insurance company. I have had my auto insurance through this company for years…read more My rates are very affordable and MUCH cheaper than the previous company I used. I liked them so much that I had them arrange my mortgage insurance a couple of years ago as well. Just recently, I added life insurance policies for both me and my husband. Pretty soon they will have my whole life (just insurance speaking of course...lol) in their hands. Everyone I have spoken with there has been so friendly and I've never received a voice mail when calling. They always answer and very willing to help with whatever my need is at that time. Great company and wonderful people.

I'm very impressed by the honesty and sincerity shown to its customers from this insurance company,…read morewhether the people are living in the area, or who are looking forward towards living there. I hope to come to Raleigh because the area is very nice and that the people are friendly. I wish i had mountains in my neighborhood, like the ones in Carolina. Have a nice day! And though i wasn't born yesterday, i am proud of their longevity to the community they serve.

I scheduled an appointment with Ian to discuss my current Auto Insurance rates. I am saving over…read more$700 this year compared to last year thanks to Ian! He moved me from Geico to Central and tripled my coverage while still saving me money. Everyone I spoke to was personable, knowledgeable, and professional. Five stars!

Our company has been fortunate to be able to work with the insurance agent Drew Boland over the…read morepast couple weeks. He has shown a lot of professionalism and willingness to help us with a complex coverage plan. Thanks so much Drew!

I have had my insurance with this company for 20 years or more. I felt that they were a family…read morebusiness and family oriented. My family and friends all told me that i could get a cheaper rate with another company and i still remained loyal because of the service i got. After doing business with them for so long I was give a higher rate of insurance after a finder bender where the only damage was to my car. My insurance doubled and with the raise in insurance added $200 more to the double rate hike. And to add insult to injury they deducted $337 from my account. And then informed me that I owed an additional $53 for canceling. When i spoke to them about what happened and how i felt about the decline in customer service was i was told that things had changed and that they had people to help them now that they were not as involved with customers as they where before. I sure wish i had gotten an update about that. When i spoke with Tonya she spoke to me as if i was someone off the street. There was no underwear but i was met with anger. Please take your business elsewhere. This situation has taught me that loyalty is only as far as your pocketbook will take you. Look out for you.

Great pricing from an agency that genuinely values their customers. Spurling and his team have gone…read moreabove and beyond to deliver superior customer service.

Two repairs here at 2 different times. Both excellent. The first was I finally carried the car to…read morethem as I had backed into a car. It went through 3 Allstate recommended shops including a Mercedes Certified repair center with dismal results including paint not buffed out, trunk did not fit right and last one let me have the car with the trunk not opening. Jason was excellent. They took the car, repaired it and returned it to me like it should be. The second time was from a road hazard that gouged out underneath the bumper and rocker panel. I took it straight to Jason because I knew he would repair it like it should be. I also knew Allstate would not cover the cost of the repair there, but I wanted it right and was willing to pay any costs Allstate denied out of my own pocket {$1300}. Again, I got the car back like it should be. I can't say enough great things about every part of their operation that I encountered.

I recently had my Lexus repaired at Xtreme Auto Collision for hit-and-run damage. Xtreme's facility…read moreis clean and modern. Jason and Stephanie were very cordial and professional. Jason was able to perfectly repair the damage to both front and rear doors without requiring new door skins. They also worked with the insurance company on my behalf through the process. Jason did a wonderful job and Stephanie kept me informed several times each week as to the progress. Upon completion, my car was detailed completely and looks as good as new inside and out. I give Xtreme Auto my highest recommendation. Thanks Jason and Stephanie for a job well done!