I went into this office with my fiancé who had already spoken to Sam about his insurance needs. He…read morewanted to ask more questions about the quotes in person. We went inside and there were like 3 people on the phones. Once 1 guy was done, he asked us what we needed & he got Sam for us. Sam was friendly and patient. My fiancé had A LOT of questions & Sam provided his opinion on each scenario. The issue I had was that I saw my fiancé's EX-WIFE's information on the screen & that caused a bit of an issue because Sam said he was giving a discount based on 2 drivers when there would only be 1! I let him talk until he referred to me by the ex's name. How annoying! You really shouldn't assume, and my fiancé almost got embarrassed by Sam's mistake. I didn't know what they had been talking about on the phone. I just knew that they've been divorced for years and he shouldn't be calling me her name. Also, my fiancé said he never had a policy with her, so he didn't understand why her information would be on the same screen with him as if they were together. I guess it came from some insurance background report Sam pulled. Outside of that mistake, Sam was easy to deal with. The office was a bit dirty and dusty though, which was pretty gross. There were huge cobwebs in the waiting area & his desk was covered with dust. He wasn't professionally dressed either & it looked like he rolled out of bed and came to work. I guess it's cool if his boss allows it. They still need to clean!!! I have my own insurance, so this was the choice of my fiancé. So far, he's cool with the service.

My daughter (a young Marine) got stationed in NC and bought herself a car. Here at home in CA she…read moreused to pay $50/month ($300 for a 6 months premium) so you can imagine my surprise when she told me she got Geico and her 6 months premium was $2,034!!?? You bet a dropped everything and started getting quotes from different insurance companies in NC. I was shocked to see that almost all of them quoted me about the same! E-surance offered a bit less, around $1,600. Originally State Farm didn't even give me a quote online! To be honest, the only reason I even check them was to see how much they will quote me (considering the fact they are one of the most expensive ones out there) but I assumed the reason I didn't even get a quote was because the number was so high it couldn't even fit on the screen. Anyway, the very next day I got an e-mail from Daniel Price (one of the agents working in this office) apologizing that their system didn't give me a quote and offered to help me. By then I was so frustrated with those high numbers that I didn't want to even think about insurance agents. To me they all looked bad! So I basically sent him a border line rude e-mail, explaining the situation and telling him that if he can't beat E-surance's $1,600 he better not waste my time. He not only managed to deal with a nasty upset mother but also managed to offer a better quote! Very patient, very understanding and very knowledgeable! I have no idea who that unhappy person before me talked to, but I can't say a bad word about Daniel! In fact, I have only good things to say! He answered ALL of my questions (and you can bet I had a TON!). He not only answered them, but he did it in a timely manner! He also explained very patiently to me why her rates were so high (darn NC! You people are nuts to live there with politicians like that!). He treated me like a human (something insurance agents don't generally do). Let alone he offered the best quote! And did not ask for half the policy in advance! My daughter is making monthly payments. He's been also very helpful with the questions I had about the insurance laws in NC. My daughter got charged some crappy fee cancelling her Geico insurance. Daniel helped with that too even though it wasn't his business! Yeah, I like him. I feel my daughter is being well taken care of. I'll update this review as time goes by and I have a bit more to say about this office but so far I am beyond satisfied with the service provided! Wish all insurance agents were like him! Thanks, Daniel!

I would like to thank Brent of Lamm Insurance for helping me with my home and auto policies and for…read morehis honest feedback. He promptly returned my call and listened to my insurance needs and found the best option for my family. I saved a great deal of money by switching and am happy I made the call to ask for a quote. Brett had been in the insurance business for 23 years and understands the laws and scenarios and advises on the best customized option. Thank you again!

Lamm insurance is the best agency in the triangle. I had Brent as an agent when he was at Farm…read moreBureau and when my policy was up I followed him to Lamm Insurance. I worked with Tammy who is awesome and so patient with me. I had so many questions for her and she happily answered every single one of them, even if I asked the same question over and over again. She explained insurance terms to me so I could understand. While Tammy was out on vacation and I had a question, Brent was more than happy to assist me and make sure my home insurance was correct and active. When I call the office the receptionist are always pleasant and if my agent is out of the office, they make sure the message gets to them in a timely manner. Tammy always emails or calls back within an hour. By far the beast agency I have dealt with, excellent customer service.

Very knowledgeable and professional group. Willing to work with you and take the time to understand…read moreyour unique needs as a person.

Own two Townhouses. Staff at Thompson is extremely knowledgeable; gets me necessary coverage at…read morelowest cost; they are very knowledgeable about the insurance business. I never needed to visit their office. I am a client not a friend or relative Gary D. Raleigh NC; Sarasota Fl.; Belen CR; Warsaw Poland

Tommy and his staff are wonderful. They are quick to respond and get back to you in addressing your…read moreneeds.

Absolutely the best and caring agent you will find. Tommy has such a warm and genuine personality…read moreand does his best to save you money. I've seen him give quotes with no hard feelings and even congratulate them. He's simply the best and I highly recommend his office and team!

I was with Bonnie for over 18 year and State Farm overall for nearly 25. I made a major move and…read morehad to cancel. Never had a single problem with The service - always timely and proactive. Would do business with Bonnie and her team again without question!

I am very pleased with the service I have received as a customer of Bonnie Byrne State Farm. I have…read morealways gotten good service from her employees. I am leaving this review because of the professionalism of Joe.,He explained my situation to me clearly and followed up with answers to the questions that I had. I would recommend them to everyone.

Back in the Raleigh metro area after being away for six years and making the call to Anthony for…read morehome and auto coverage is one of the highest priorities we have right now! I've had a catastrophic loss when hurricane Fran swept through the Triangle and Anthony and State Farm handled that loss with the highest level of care and support possible! We've been customers ever since and will continue to be ever more!

Insurance companies are a very tough entity to review. Unless you've had a major claim and had…read moreexperiences to one side of the spectrum or the other the only thing you can really review is customer service and pricing. Up to this point I've never made a claim, lucky me, so I cannot review services I haven't utilized. Three stars for this company seems a little light so I'm edging towards 3 and a half. The customer service for this location has always been pleasant. Juanita was my latest service representative for this office and did a splendid job of communicating the details of swapping renter's insurance for a homeowner's insurance policy. I've been a member with State Farm for nearly 10 years and it's been the best deal I've been offered among the major insurance carriers I've researched. I'll likely continue using this agency and office while I live in this area. If I ever need to file a claim I will review again based upon my experience.

Alex and his team are great! I've been with State Farm since I was 17 (now 68, LOL!). Transitioning…read morefrom NY 6 years ago, Alex and his team helped me transfer my vehicles with ease and comfort. They also do my renters insurance. They answer telephone calls and emails almost immediately. Great customer service!!

Alex and his team are the best! Knowledgeable, honest, and trustworthy. Alex is a great agent and a…read moregood person.

Matt and his team were extremely helpful when we had issues with our claim with someone else's…read moreinsurance company. He opened his office early and stopped everything he was doing so he could try to resolve a stressful and time sensitive issue. Matt gave us great advice and followed-up with us after the weekend. Though this wasn't an issue for Matt and our carrier, he did go out of his way to be sure we got the customer service needed because we were simply one of his clients. Thanks Matt! Mike and Laurel V.

I was recently searching for the phone number of the Matt Roberts Agency as I needed to discuss…read moresome upcoming changes to my policies when I came upon the previous review. I sympathize with the previous reviewer as it seems it's been a rough time and year for her and her family. However, my experience with the Matt Roberts Agency, and Tina in particular, has been quite different so I felt the need to share my experience with them. Several years ago, I made the decision to move my policies from another carrier. During that process, I spoke with both Tina and the owner, Matt Roberts. Based on my conversations with them, I decided to move my home and auto policies to Erie Insurance. Their rates are tough to beet by any of the larger insurance firms within Erie Insurance footprint. Earlier this year, we had hail storms pass through the Charlotte area, and my roof was damaged in the process. Prior to contacting a roofing contractor, I reached out to Tina to discuss the issue and determine next steps. She was very helpful in providing a clear and concise "next steps" timeline. She also provided information on the things I should be looking for in a roofing contractor. Once I decided on a contractor, she assisted with scheduling an appointment with the adjuster and my contractor. With the extensive damage on the roof, the adjuster recommended a new roof be installed. The process was very smooth from end to end, and I'm quite happy with the new roof that was installed. No more leaks! Tina and the agency have always been quick to provide quotes on changes I plan to execute with my policies. I recently dropped a vehicle from my policy as well, and lost the multi car discount provided by Erie Insurance. This isn't unusual and the same thing is done by my previous insurers as well. I think it's important to realize that decision is made by the insurer, not the agency itself. I will add that Tina was quick to answer any questions I had during this process, and was prompt with sending updated quotes for my review. I hope those reading these reviews will consider the experience I've had with the Matt Roberts Agency. I wouldn't hesitate to recommend them to my friends and family.