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    Crispy Crust

    4.0 (1 review)
    Closed 4:30 pm - 3:00 am (Next day)

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    8 years ago

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    Pacino's Italian Family Restaurant - Gunna try their pizza !!

    Pacino's Italian Family Restaurant

    3.7(19 reviews)
    3.0 kmFlemington
    $$

    I been going here for almost five years! the food was amazing.. I had a chicken and mushroom…read morerisotto! best thing ever..!! service is excellent

    If I could leave no stars for Pacinos I would. Using the…read morePacinos website I placed an order for $325.00 to be delivered to my home on a Wednesday night (for a birthday dinner). The order was placed at 3.30pm for delivery between 6.25pm-6.45pm. At 6.50pm I called Pacinos to check in as to whether the food was far away (we had kids waiting for food). I was told the food was waiting to be collected and had been ready at 6.30pm. I explained that I had ordered the food earlier in the day and was waiting for delivery. The manager, said that they don't do delivery. I explained that I had ordered from THEIR website where they offer free delivery for orders over $100. The manager said that the website had nothing to do with them and that I needed to come and get the food. Again I explained that I had used the Pacinos website - not a third party for the order, and they were responsible for delivering the food, as per their website. The manager asked if I wanted him to come to my house, hold a candle above his head and sing Happy Birthday to me. I asked to speak to the owner. The manger said the owner was overseas and 'good luck' trying to contact them. My husband and I decided to go to the store to get the food and show him the confirmation email screen shots confirming the delivery. On our way we received a call from an Uber driver saying the food was on its way. The food arrived at 7.25pm and was stone cold. Overall, a terrible, rude experience from Pacinos.

    Photos
    Pacino's Italian Family Restaurant - This is how our pizza arrived

    This is how our pizza arrived

    Pacino's Italian Family Restaurant
    Pacino's Italian Family Restaurant - This is how it arrives and it is missing toppings ( which we paid a dollar extra for each one)

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    This is how it arrives and it is missing toppings ( which we paid a dollar extra for each one)

    Crispy Crust - pizza - Updated June 2026

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