We've been with Kids First Pediatrics on 30 since 2014, and they've been incredible every step of…read morethe way. From routine vaccinations to annual physicals and school forms, they make everything simple and efficient, especially with the online portal. They've squeezed us in for last-minute appointments many times, and their communication is always prompt and kind. They were also amazing when my daughter got her ears pierced--professional, gentle, and thoughtful. We've had several ear flushes and other minor procedures over the years, and the team has always treated my kids with patience and care. As a parent of a neurodivergent child with complex medical needs, I truly value how respectful and supportive the staff is. We never feel rushed, and I know my children are in good hands. I highly recommend them to any family looking for a compassionate and capable pediatric team.

I've never made it past the receptionist so I cannot comment on the quality of care. When I first…read moremoved to St. John I called this pediatric practice and never made it to the appointment because the staff was so rude. Today I called again to try to schedule an after emergency room appointment. The receptionist had such a condescending tone that I had no desire to deal with after a night of no sleep and 2 ER visits in 24 hours for my 2 year old. After reading the reviews this just appears to be a common theme, rude staff. So unfortunately I'll continue to drive my child an hour away so I'm not talked to like I'm an idiot during a very stressful time.

Dr Katbi has been my kids doctor since they were born. She is the best and really cares about her…read morepatients.

They literally drop a patient that no longer has insurance. Dropped like a dirty pair of underwear…read more I understand if i dont have insurance i cant be seen. But I never even received a phone call back to answer a simple question I had. Just a question. That was like the 4th time i had issues getting help from the so called nurses. THEY DO NOT CARE! If anyone from the clinic reads this, please do some investigating. The complaints ive seen all over are very similar. It happens over and over to people. How is this allowed?

Did an intake (after months of waiting), then they said there were no available therapists. And…read morethey still billed insurance even though they had no intention of providing any services. Seems like a scam.

We were able to call the center and get an appointment with my son's pediatrician the next day. I…read moreappreciated that there were two separate waiting areas--one for sick patients and one for well patients. Between registering and being called by the nurse there was about a 15 minute wait. The staff and the doctor were pleasant. We left about one hour after we arrived.

If I could give no stars I would. I took my newborn to Dr. Arora at someone's recommendation. My…read morefirst appointment resulted in me waiting over an hour after check in to be called. When I asked the angry nurse that called us back if the wait was normally as long she simply said "depends." I then waited 20 more minutes in a room after the baby was weighed, etc to be seen. The doctor had a pre rehearsed set of questions and he kept forgetting he had already asked me if she was in a rear-facing car seat. I didn't feel heard and the room was very shabby and in disrepair. The doctor seemed capable overall and I would give him a 7/10 but the nurses were all eye rolling and seemed to hate their lives. I would give the nurses 2/10. I decided to give the office one more shot today. I write this 40 minutes after I should've had my appointment begin. I am in the "pediatric well waiting room" surrounded by sick children coughing because nobody has been called since I got here. I'm not sure why I have my healthy newborn in a waiting room of sick kids pushing off her feeding time while I wait to see a doctor that ignores me. I will be finding a different pediatrician after this.

sometime it takes so long for your nurse practitioner to see you. stayed at the office for long…read moreperiods of time. I never see the actual Doctor

Very long wait and the pediatrician was incredibly rough with our 7 month old. She screamed and was…read moreinconsolable for an hour after she saw him. We contemplated going to the ER after the visit because no one could calm her. Needless, to say I will not be back for the 2 week check up.

There's "good". There's "great". There's "ELITE professional" and that is what Dr.Weems is. The…read moremost thorough in house exams. She follows up immediately after each visit. She is always responsive and available no matter the hour. She is the most well networked doctor I've ever met. My daughter needed to see a plastic surgeon for a birthmark removal and I had trouble getting an appointment. Dr. Weems called the surgeon directly and I had an appointment the next day. I have many more stories like this highlighting the ways she's saved us. Best investment and decision we've made! We only have the best things to say!

We used Dr. Weems for over three years, but sadly it's been a complete waste of money. She's never…read moreavailable to see our child and will only communicate via an "app" -- but usually just to send best wishes for your child's recovery after someone else treated her. Weems has no privileges at suburban hospitals, and has no relationships with any specialist and no ability to get you in any sooner than if you cold called on your own. Most recently, she ghosted us when we asked for post-surgical pain meds for our 11 year-old who had a laceration so deep the tendons in her hand were visible. Ghosted! You can get equivalent or better care at an urgent care clinic from a non-doctor. without having to spend thousands per year for nothing. Not a "concierge" doctor at all, save your money.

I went to Care Pointe in Highland as I was having a problem with my ear. I was able to get an…read moreappointment quickly. It was suggested that I register prior to coming in which was a breeze. I found the staff and Dr Tarin to be friendly, caring and very professional. My issue was taken care of successfully at that first office visit. When I went back for a recheck Dr Tarin was very thorough and made sure that I was not having any other issues. My experience was very positive and I will not hesitate going back should I have a need.

Will never come back. I was seen by Dr. Cherukuri and he was very much in a hurry to leave. Must…read morehave been less than 5 mins. He told me he was gonna call me when my test results came in but never did..