Service Dep't. employees, Barbara and Matt, treated me as if I were the only one there. Facility is…read morelarge and comfortable, serving fresh beverages and omelettes (only Mondays}. Have bought 3 4Runners here and couldn't be happier with sales and service.

Went for a test drive and all I saw were rainbow flags everywhere inside. Noped the f out of there…read moreso fast probably left a rubber steak on the floor. Cancelled my test drive and bought a different make of car. Interpret that how you will

my wife and I loved the experience at Hyundai Edgewater, MD. Miguel Martinez made our car buying…read morechore very easy. No hassles, gimmicks or bickering back and forth. A great price to start, and working with the manager gave us a great price on my truck. The Santa Fe is a beautiful SUV. Thank you Edgewater Hyundai! 5 Stars!

This is NOT a fake review. Very accommodating, even got us an Uber once ( they paid) when we were…read moreat the dealership. Waiting area has lots of coffees, teas, snacks.

I've bought three cars here. The cars are great! The sales people and finance people are great…read more The service department is awful. It literally takes all day to get an oil change. Minor repairs cost thousands of dollars. One honest service person suggested I go elsewhere for a repair because (a) it's cheaper and (b) the part was on back order anyway. After my service plan expired I went to Jiffy Lube. When they went to rotate the tires, they found that the Annapolis Subaru people cross threaded a lug nut. If I had gotten a flat tire, I wouldn't have been able to change the tire. Since this was a Wilderness Forester I use for overlanding, I could have been stranded in the backcountry. Plus it was expensive to repair. DON'T GET A SERVICE PLAN AND DON'T USE THE ANNAPOLIS SUBARU SERVICE DEPARTMENT.

I had scheduled an oil change and tire rotation at 10:30. 3 hours later we finally were paying…read morejust over $200.

I did everything by phone and email and they even delivered my new GV70 at no cost. They were…read morepatient with all my back and forth, and questions. Jean and Julian were easy to work with and followed up several times after the purchase.

Run, not walk, away from this dealership. They are not customer service oriented, chintzy, and need…read moreto learn how to cater to the luxury vehicle audience. They also need to recognize that if you treat Genesis owners well (even those didn't buy directly from you) that they will return to purchase from them and gain your future business. Basic common sense. I purchased my Genesis GV80 from another dealership 2 hours away, but needed someone to do a quick walk through of all the electronic features (about 20-30 minutes of a sales person time). They wanted to charge me $50 for this!! It should be complementary. In fact, I ended up driving an extra 15 minutes down the road to the Bowie dealership where they were happy to do a quick walk through. Needless to say, I will go back to Bowie when I need to purchase again as I do love my Genesis. One other gripe. I had my car serviced once here - a very expensive $190 oil change. When returning the car, they didn't wash or vacuum the car. So, I had to sit and wait for them to wash the car. Then, they only vacuumed the 2 front seats of the car and left the rest undone. You don't pay $190 for an oil change and get a dirty vehicle back or any service at a dealership for that matter. Very chintzy for a luxury line. Needless to say, I will not return to this Annapolis Genesis dealership.

I wish I had done my due diligence and read the reviews before I made the trip to this dealership…read more They were one of the few dealers that had a particular car I was looking for. My friend and I arrived and started viewing some of the cars. Marcus came out and greeted us and provided information. My friend talked with Marcus and we ended up going for a test drive. Marcus provided excellent customer service but unfortunately did not trump the disrespect and rude behavior we experienced from the manager Steve. We made it clear to Marcus that if we could negotiate a deal in my budget we would leave with the car that evening. He went over to talk to a manager and Steve came back with paperwork for financing instead of leasing. When we clarified that we were interested in leasing options Steve became annoyed and rude and abruptly left as if we were inconveniencing him. He returned with the correct paperwork and we attempted to try and negotiate the price. Steve was rude, unprofessional and cut us off. I could tell Marcus was embarrassed by the manager's behavior. My friend and I immediately got up, thanked Marcus and shook his hand and walked out. I ended up finding a great deal from another dealer. I will NEVER give my business to this dealership and recommend others stay away as well.

Zero Stars: I would avoid this service center at all costs…read more I initially brought my vehicle in to have suspension components replaced and specifically requested OEM parts. Less than 30,000 miles later, I began hearing suspension noises. When I returned, I was told there was nothing wrong and that they could not replicate the issue. The noise continued, so I went back a second time. This time, I was told that my suspension components were failing -- which made no sense given that OEM parts should last far longer than 30,000 miles. That is when I was informed, for the first time, that aftermarket parts had been installed instead of OEM. To make matters worse, they presented me with a $7,000 estimate for parts that had been replaced less than two years ago. The service manager, Steve, insisted that this was simply an estimate from my original visit. That was not true -- the estimate included additional services that were never discussed during my initial appointment. It became clear that no one was reviewing the maintenance history of my vehicle. After I raised concerns with both the service manager, the GM, and Honda corporate, the diagnosis suddenly changed from "the entire suspension is failing" to "it's just the right driver-side strut." They replaced the strut, yet the noise persisted. On my third visit, I was told there were loose bolts near the steering rack and motor mount and that the issue had been resolved. I still hear the noise. At this point, I am extremely frustrated. The shifting diagnoses, lack of consistency, and failure to properly review service history are concerning. I strongly believe I was being pressured toward an unnecessary $7,000 repair. As a "resolution," they offered $300 off an $800 rear brake job. I do not trust the quality of work or the transparency at this service center. I would not recommend bringing your vehicle here -- not even for routine maintenance.