Jan 2025: I have purchased several MDXs from Criswell and all purchases were done professionally. YMMV. I use Criswell exclusively to service my 3 MDXs (yes, I have a fleet!) and have been pleased with the service that I have received. To give you an idea, I've been going to them since 2005 - that's 20 years! IMHO, you get what you pay for so if you want rock bottom prices go to a 3rd party repair shop. If you want OEM parts and trained mechanics, go to Criswell. And, shout out to the parts department. Helpful, knowledgeable, and patient. Aug 2025: Check-in Criswell Acura continues impress. Service is 'firing on all cylinders' so to speak. My primary point on contact is service (vs sales) and I must say they LISTEN to you and have patience, not just with me, but with other customers as well. read more

I took my RDX in for a battery replacement. No problem with the actual service for the battery and Kellie, who set up my appointment and kept me updated, was good. I was annoyed with the free car wash that was promised (one of the salesman's selling points) every time you bring your car in for service. I have never seen a more half-ass wash in my life. Also, I took my vehicle in for a recall service last August and they didn't even bother to wash it. I was going to let it go and just take my business elsewhere. My wife didn't let it go and asked that a manager give her a call. Apparently the manager is waaaay too busy or he/she doesn't give a damn. A week has passed and we still haven't received a call from the manager. It's only a car wash, but it was promised and I hold businesses to their promises. If they let simple things slip, how will they handle bigger issues? I guess I'll never know because they've lost my business. I've bought a TL, a TSX and an RDX from Criswell - guess I'm not an important enough customer. read more

Criswell Acura - Rear window. - Car Dealers Near Me - Annapolis, Maryland

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By far the worst dealership I have ever dealt with. I bought a brand new ZDX two years ago and never heard back from anyone asking how my car is doing. I even recommended the car to my neighbor who bought two of them. Now after two year there is a recall for the car and they tell me they have no clue and they cannot even give me a loaner vehicle why they check on the vehicle. No remorse as they do not care, even though I bought a $50,000 vehicle. I expected more from a luxury type of car dealership. Do not recommend this place at all. Go to Laurel just like they told me. read more

As a woman that has bought/traded quite a few cars and had some of the worst experiences- this was the most painless, accommodating, and positive experience to date. Brad handled my trade-in with kindness and respect. Everything was straightforward with no aggressive or sneaky sales tactics. Would definitely do business again... but not anytime soon because I love my new car! read more

We had a literally seamless, perfect, and very positive experience at Criswell Acura! Eddie Cihocki made the sale of my son's first car so easy- he was organized and thorough and genuinely shared in our excitement. His winning personality and delightful demeanor made the whole process just wonderful! Tyler in the financial department was also so great, efficient, and clear. We were just thrilled to have gotten our car from Criswell and will definitely be back! We cannot recommend them enough! read more

My trunk cover was installed in minutes. They simply had to score in a couple of bolts. Charged me 95 bucks to do it, even after ordering the cover through them for $350. Happy with the cover , not thrilled with Criswell. Been a customer for years. Rethinking this. read more

Appointment made online and was super easy and convenient. Ben was very personable and knowledgeable. My service was completed in a reasonable time. The waiting area was clean and you are able to charge your devices easily. read more

I have come to this location quite a few times for an oil change. The last two times I came to receive service with an appointment I had issues with the order my ticket was placed by the desk agent. Today I came in to get an oil change for my vehicle at 9:00am and waited 2 hours for an oil change. When noticing other customers were checked out who came in after me I asked to see what was the status of my vehicle. My assigned service agent advised that my ticket was shuffled in the wrong order please note this is after I have waited for 1.5 hours with no prior update. When I asked for a manger I received an apology with no further compensation for my time that was taken. My next oil change will no longer take place here. If you have an appointment please note you will be seen faster as a walk-in. read more

It took me a while to update this review. I've come for oil changes mostly but recently I've started to purchase parts as I typically prefer OEM brand parts. I always research in advance and come with any notes and or prices I find online so that I can determine which deal is best. On multiple occasions I have worked with Matt and Scott whom are great in the parts department therefore my review for Parts is a 5 out of 5. If they can't beat your price they are sure to provide their best price before you ending your interaction. Typically I prefer to have my brakes and rotors installed elsewhere as the price for the service typically exceeds my speed level. Every service advisor is not as pleasant to work with but I could recommend Ian and Austin if you need a starting point. I've had some pretty weird interactions with other service advisors so for service advisors I'm going to have to give a 6 out of 10. Front end and waiting area have been improved, it does get a little crowded at times but for the most part it's comfortable, the wifi is fast, the waters and juice are plentiful. The key is to pay with debit if you want a discount..not much but it's something. I will continue to try to improve those stars...it will just take a while. read more

Great salesman but finance office is shady. Beware of them Telling you your approved for the car then wait 2 months for it to be ready. Call you to come pick up the car and sign paperwork and test drive it. Then they tell me they let the loan expire and it didn't go through the second tim. Disappointed is an understatement. Also I did give them money to hold the car which was my down payment. I have not got my down Payment back yet. The told me 7 to 10 days. I will never give my money to anything that has to do with Criswell. read more

very poor communication and agreed repairs not completed prior to sale. dealership did not fully compensate us for agreed repair. Would not buy another car here read more

If your in the market for an acura be sure to see kyle. He knows his cars. He is very pleasant and goes above and beyond. He made the car buying experience very smooth. He showed me key features on the vehicle, helped me with setting the app up. Didnt push any upcharges on me that i didnt need but helped me get the packages that i did need. I will recommend anyone looking for a new car to Kyle and Criswell acura. All the staff was pleasant and accommodating read more

Criswell Acura - My new car - Car Dealers Near Me - Annapolis, Maryland

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Great service, Mike Marcus is nice to work with, responsive and helpful. I purchased a car here in 2018 and would definitely purchase here again! read more

I worked with Vance Ellis and sales manager Alan Hannon on our certified RDX. The sales process was smooth and they seemed willing to go the extra mile for us both before and after the purchase. read more

I've used the Criswell Acura's service department since 2009 and have witnessed the slow steady degradation in customer service for the past 8-9 years. After they refused to service my vehicle's airbag recall, I've sworn them off for good. The representatives are little better than robots, who only speak in Acura diagnostic code. Perhaps Acura is moving towards fully automated check-in. Ever tried having a conversation with a service rep WITHOUT a service code? We used to be an Acura family, and I currently own two (three total for the household). Sadly, there is NO reason to choose ANY Acura dealer in the state Maryland anymore over a mom and pop mechanic shop or better yet, just youtube and DIY. Without the luxury dealership experience, why purchase a luxury vehicle? This makes it highly unlikely that I will be recommending or purchasing an Acura in the future. read more

I had a very major maintenance done on my 2012 MDX - serpentine belt, timing belt etc. This is the second day of having my car back and the check engine light is on and I believe the check emissions light is on. My question is "Why weren't these items fixed?" The problem existed when I turned the car in. The other issue is never get a loaner from Criswell. I was driving to return the loaner and a small pebble cracked the windshield. I was honest about the window when I returned the loaner. The Service Advisor asked me for my insurance because replacing the windshield would be $1,000. This business practice is uncalled for. Besides, Criswell doesn't have insurance for this type of occurrence? I need to find another mechanic! read more

I went in with the hopes to walk out with great deals & Sandra was outstanding and met all my expectations and more... when considering a new vehicle at Acura make sure you ask for her the second you walk in the door! She explained every detail you could think of. When we looked at new cars in the lot she brought over 5 keys because I wanted to see them all! She was so respectful and very comforting through the entire long process it take to buy a vehicle! After buying the vehicle she spend about an hour after she should've already been off work just to make sure I knew all the bells and whistles before leaving the dealership. She's a sales woman that doesn't care about the money she cares about the costumers and it showed throughout the entire process.. Mike was outstanding and so was Evelyn! Everyone is very welcoming and helpful. Sandra Mike and Evelyn are the best! If you are considering Acura, don't consider the answer is yes and ask for Sandra you will not be disappointed! read more

O'my; first of all I just stopped into Criswell Acura to test drive a ACURA MDX for the first time; we were looking at and had test drove two different SUV'S, a Buick Enclave and GMC Acadia! My husband had been researching SUV's for many months and seen that the two other ones had some major problems and said, I think we should stick with a Honda because we've had so much good luck with our Honda Accord for 12 years and you should check the ACURA! From the time I walked into CRISWELL of Annapolis I felt welcome and all my questions were answered above and beyond! My salesman Brandon Stanley was so knowledgeable of the MDX and surly made me realize this is the safest SUV for me! So after doing some negotiating with their awesome Sales Manager, Lamont Randall, I'm a proud owner of a brand~new~beautiful MDX ACURA 2020!! Criswell in Annapolis, Maryland is one dealership that is top notch in kindness, knowledgeability, loyalty and is very helpful in making a girls dreams come true! You surely GOTTA CHECK them out before you buy! read more

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Excellent experience. I flew in from Chicago to buy a hybrid MDX and it was the smoothest car buying experience ever. Vance made the entire process very easy especially since I came from out of town. I would recommend them to anyone even outside of Annapolis. read more

I like coming here because of the great customer service they provide. I should have suspected something from the over the phone convo I had with a lady in the morning. I went in for my back passenger window which should have been all of $400 or less. I was charged $500 for a job that was partially done. They stated it would be about an hour and 1/2 for labor- I had done part of the work myself b/c I had to keep the window up since Mon until I could make it in. Therefore, the tech didn't have to dissemble the door at all. As a matter of fact, they called me at 2:15p to say it was going on the lift. I arrived back at the shop at 3p and my car was done. I feel totally overcharged, why is it that these places cannot be fair in their pricing???? Customer service and fair pricing go a long way.... retains customers! Very disappointed in today's experience. I wonder if they even do any of the complimentary services they offer? I sure didn't get my car washed as I was offered in the beginning. Please go back to optimal service (across the board) read more

This is my second Acura I have purchased from Criswell Acura. Both times Sandra Massey was my salesperson. Sandra provides exceptional service and it very patient. I was undecided as to which truck/car I wanted to purchase. Sandra took the time to explain all the features. I would definitely recommend Sandra and Criswell if you are looking to purchase an Acura. read more

I wish I could have given a better review and until recently I would have. I bought my Acura MDX from CarMax but have been going to have service done on it for 5 years. Each of my visits were handled quickly and professionally and most of the time John Rokos was my service representative and he is stellar. Most recently Christian handled my service call and was also very professional. Unfortunately, I went in to have a squeak evaluated. Much to my surprise and dismay, the squeak turned into a $3,000 list of repairs. I figured, hey, the car is getting older and sometimes things hit at once. But because of the high ticket bill, I called around to get some prices on the items that needed repair. I called and took the car in for two more quotes and both independent evaluations came up with the same conclusion.... there was nothing wrong with x and I did not need new rear rotors. I ended up getting my car repaired from a smaller car repair service who said he has had several complaints about dealership repairs and getting quoted for repairs that were unnecessary. Fortunately, my real bill totalled $1,400 and this included a $700 timing belt that was 30k miles overdue which was not part of the 3k quote from Acura. My car is fixed, is running like new and I saved $2,300 by taking it to a different repair place. I am going to put that $2,300 toward the purchase of my new Lexus. I am in the market for a new car and scheduled time to meet with the Acura sales rep but when I learned that the service dept quoted unnecessary repairs, I am no longer interested in buying from them. Buyer/Customer beware and get two quotes on any item. It was free to get them and it saved me a bunch of money!! read more

This poor review is for Criswell Collision Center only. They were unprofessional and the car was returned three weeks later than originally told. Also, inside the car was very dusty and smelled really bad. Will never use this business again. read more

I highly recommend that you stay away from the service department at this dealership. I had my 2004 TSX serviced here for several minor and major repairs, and no matter how major the repair and how long they took to repair it, they would never give me a loaner car. Christian was always my service rep, and he always had an excuse as to why I could not get a loaner (even when there were several designated loaners on the lot). I am a loyal Acura (and Honda) owner, but this dealership no longer gets my business. I recently purchased a new 2013 TSX, and I did not consider shopping here because of my experience with the service department. read more

Brought our 2011 Acrua RDX in for a driver's side headlamp repair, blown HID components. They fixed the components, but it only lasted a week. Car was as usual filthy with grease all over the door panels. There has not been a single time in our 9 year history of service that this vehicle was returned to us without grease stains all over the door panels, kick plates, carpets, steering wheel, or control knobs. I complained to the manager David Haines, yet AGAIN to no avail. He didn't even seem like he cared or even remembered me. More like I was annoying him. What a surprise less than 2 weeks later same lamp side blew out. Brought it in again, this time they said the lens was cracked and insinuated that I did something to it this time. I do believe it was cracked the first time(which I would have said replace it then). I brought it in due to all the moisture in it, but they didn't say it was cracked, so they didn't replace it, even though I asked. Well this time, they said it was cracked and the HID components blew AGAIN! Morons! Beside the fact the freakin "lightbulb repairs" are now over $2,500. You read it right. I wasn't perturbed about that as much as I was when I picked up the vehicle again and you guessed it grease all over the rocker panels, after I spoke to John Sarabia, the customer service rep, and told him that I didn't want to see grease on the car when we picked it up. He told me that he checked it himself this time and it was clean and ready to go. I am guessing it's my own fault. We bought this SUV there 9 years ago and brought it back for every single service except tires (Costco's the best) and brakes (I do myself due to fear of their ineptness). And yet every time, grease, grease and more grease. Repeat after me "After the warranty is up, never ever, ever never, never never, ever ever bring the car to the dealer! Why? You can pay half the price and get just as bad service from a local shop. But if you are lucky enough to find a good local shop, you will be better off in the long run forever. I learned my lesson with my old BMW, found an awesome shop that had my business to the end of its life. Will keep the RDX for one last year, then will probably look for a better service department, before we even buy something new. It won't be an Acura, that's for sure, as they have soured us on the whole brand now. read more

Purchased a new RDX from Kae at Criswell on Saturday - she was professional and prompt in all of her responses. Since we were driving in from VA she had the car detailed and ready for us when we got there - even though we were 2 hours early! The buying experience was all-around great - fast with no issues. Angela, the Finance Manager, was great as well and went over everything with us quickly and accurately. The dealership made our buying experience as pleasant as possible. We highly recommend Criswell! :) read more

Car was ready early, loaner was easy to pickup and drop off. Christian Service advisor handled everything professionally. Ellen (Cashier) was friendly, quick and made the process quick and painless. read more

#kaeengel has been absolutely fantastic and patient as we are test driving a 2008 Ford F-150. Everything was a promised. She is very cordial, as answered all questions. If you are looking for. A new Acura or pre-own 443-492-3269. Alan Hannon the Pre-Owned manager was also very honest and open.#ronmadmax read more

Criswell Acura - Car Dealers Near Me - Annapolis, Maryland

This is the only place that I take my Acura for service. I've had the car since 2011 and it's still in excellent condition. The service staff has been extremely nice and accommodating for me. Of course prices could be reduced significantly but I do highly recommend Criswell Acura. read more

Much better service and the service manager is understanding and accommodating. The attending staff pay more attention and more welcoming. Had an issue when I had to go back twice due to the service error and it was finally corrected on the third visit. They apologized for the issue and corrected it. read more

Very friendly staff Love the ability to get a ride locally to do a little shopping while waiting for the service to be complete. I was informed ahead of time of everything that would be done. Thanks! read more

Not a fan! Once I buy a vehicle, I always look to have it serviced at the dealership. Well, If you are considering Criswell Acura of Annapolis, KEEP LOOKING. I am currently experiencing problems with my 2017 fully loaded MDX which I bought at that dealership. There seems to be a problem (with the gas tank reading- which they acknowledge) but they don't know how to fix. So now I am faced with scrapping a basically new vehicle or risk running out of gas. Totally incompetent. Stay away! Oh I'm sorry, I failed to mention that they offered to note it in the system. Big help that is! read more

Would give 0 starts if possible. Vance and Alan are a bunch of clowns and couldn't sell water in the Sahara Desert. This place is shady, dishonest, and has terrible customer service. Acura's (and Honda's) generally sell themselves, but these two jokers mess that up with ease. Vance and Alan are both abrasive, rude, condescending, and ruin deals that are served up on a silver platter. Their loss...have fun re-parking those cars, Vance. read more

Walked in there yesterday (admittedly 20 before closing) to look at an used MDX. Kae assisted me. She was rude and outright hostile. She said there was not time to test drive but she could manage a few minutes to let me look inside. Although I am pretty sure there was one that matched the criteria I was looking for, she showed me a different car. That may have been intentional as she kept trying to get me to lease a new car. She asked me to make an appointment to come back to test drive a car. Given they allegedly didn't have the car I was looking for, I explained-- if I were to stop by just to test drive, then it makes more since for me to swing by the Acura dealer closer to my house. She debated that Annapolis was just as close as any other dealer. I mean, she was adamant. By the way, I live on the Elkridge side of Hanover. There is a dealership in Laurel and Ellicott city. That was just her, she was confrontational on every front. She argued with me on what was best for me, outright calling me wrong She called all the other dealers liars (which in retrospect, includes other Criswell salepersons, I guess). She was so hostile, I felt outright comfortable. I tried to terminate then whole situation by saying I will take the printout (some numbers she wrote up try to talk me into leasing) and just go. She refused to let me take the paper (not that I really wanted it) and accused me of trying to shop her. I obviously wasn't trying to shop her; I was just trying to escape her incredibly hostile energy. Kae was so riled, she ripped up the paper in front of me. Sorry, I don't but cars from children. Oh the other hand, I had a wonderful experience over at Criswell Audi. Buy from them. read more

Mark Scherger does a very professional job of keeping my Acura RDX maintained. He has been most helpful and made good suggestions for the types of services that the car has needed. Thanks Mark! read more

My experience with the service and service personel was 5 star, quick, flexible, courteous and love that my car is washed before pickup since the salt on roads have been unbeatable. My biggest problem was when I made the appointment, the operator explained a new policy on loaning a car during service. She only wanted to give me a car if my service was for a problem and not routine maintenance. This was not the usual protocol or how I was sold my vehicle. I VALUE this part of the service and is one of the reasons that I acutally bought a car from the dealer. Please do not change this part of your service!! read more

slowest service I've ever had, was told an hour wait. little did I know a little oil change was going to take almost 3 hours. this shop is a joke and I would avoid it if possible. read more

Avoid. There are some personable sales people here, however, we did not get one. We intended to look around, perhaps get a test drive and be on our way. Instead, we were sort of kept hostage for 2.5 hours. Acura's one draw is the reliability. The interior, features and drive are not up to par with the competition bringing in superb features. (see Volvo Annapolis) The interiors are unbeatable. We've seen BMW, Ford, Maserati, Porsche, Mercedes, Audi, Alfa Romeo, Toyota, Infiniti, Lexus and Volvo is still #1. We really gave Acura a fair shot but the sales people made the decision NOT to get an Acura easy. The answer to the question of can we do something to make you buy today is no, the car and the sales people should speak for themselves, particularly when a timeline has already been given. I fully understand that some outside pressure is put on sales people to meet certain sales goals, however, for us, this pressure being put on us means that we will not be getting an Acura likely ever. Certainly not from this location. Steer clear. HA! get it? STEER clear. read more

Do not purchase a car from this horrible dealership. They lie, they sell bad products, and when one tries to have them stand behind their word, they scream at you, specifically Allan Hannan. I can't wait to get rid of this piece of crap that I paid a ridiculous amount of money for, and can't wait to tell everyone and anyone who will listen to me about the issues that I've had. Shame on you, Criswell. read more

Bought a new TL there 6 years ago. In the beginning they were great but the longer I owned the car the less they wanted to do. After a few years, they actually refused to offer a loaner car anymore. It became nearly impossible to get a call back and took weeks to schedule service appointments. I loved the car and drove it into the ground but went elsewhere for my next one. Great car, but you will get better service from another local dealer. They did nothing bad and were not dishonest but they just fizzled. Maybe different management????At least that was my experience. read more