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    Critter Castle Pets and Supplies

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    1 month ago

    Great little shop, very friendly and fair priced! It may be small but they have a good selection although not extremely varied

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    5 years ago

    Helpful 4
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    Petsense

    Petsense

    (2 reviews)

    Took my 2 pugs for a nail trim I had a good experience with Rebbeca thought I would have her again…read morebut got stuck with some ditz who couldn't find her glasses knew I should have left first my girl was up not only did she choke her with the rope on the table she cut her nail too short! finally a girl came back from break and took her down or I might be In trouble now! next up my boy again cut nail too short girl on phone I'm yelling he needs powder! not too mention dog screaming in back room all ditz did was run open door and giggle my pugs ran out of there horrified we will never be back!

    Bad experience. This is the email I sent to Petsense: I had a grooming appointment for my dog at…read more1:30 PM at the location in Greeneville. I arrived at 1:25 and was checked in. I stated that I did not want my dog crated for an extended amount of time. I was told that the person grooming him would be back in about 10 minutes. I was told it would take about 2 hours. I live 35 minutes away so I waited in the area for 2 hours and 15 minutes then went in to see if they had finished. They had not even started! My dog had been crated over 2 hours! Common sense would dictate that the manager or someone would call me to let me know that they wouldn't be able to do my dog long before he had been in a crate for 2 hours! This was horrible service and should not have happened. It was a waste of over 3 hours of my time while my dog was laying in a crate at Petsense! I realize this email will probably not do anything to improve customer service but I will not be returning to Petsense Grooming and will post my review everywhere possible.

    Critter Castle Pets and Supplies - petstore - Updated June 2026

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