If you live in the BIRMINGHAM AREA...DO NOT CONTACT THIS COMPANY!!!!! NOT ONLY DO THEY NOT DO AS THEY SAY (ACCORDING TO THE CONTRACT)...THEY DO NOT FOLLOW THROUGH ON THEIR CONTRACT, THEY DO NOT REQUEST ANY FEEDBACK, NOR DO THEY CONTACT THEIR CUSTOMERS DURING THE CONTRACT YEAR TO SEE IF THERE ARE ANY PROBLEMS!!! Their website's "CHAT" does not work, nor does the EMAIL LINK! Which lets me know they don't give a damn! My first contact was with the so-called inspector W. Cobb (we will call him the MONEY MAN) because after they received full payment, it all went downhill, beginning with ole Bill lying and telling me that he inspected my crawl space on the first visit and that he could not reach me because the telephone number on file was incorrect - ALL LIES. I have 2 witnesses who verified that he LIED! I was told he was at my home less than 10 minutes (if that). He purposely didn't contact me because he knew he wasn't going into my crawl space. And from there DOWNHILL!!! Recently in November -twice- before my contract ended, the only way I could contact them was through the form as though I was a potentially new customer. The manager, I think his name is John Mark, lied and told me he would contact me on that Friday...I haven't heard from that a-hole yet! It is now December 30th!!! I am not done with them!!!! What I've stated isn't even half of my whole experience! If I could rate CRITTER CONTROL of BIRMINGHAM with a ZERO "0", I would!!!!!! read more

We paid over $1500 for them to rid our yard of moles. They NEVER used any type of traps to catch them. They would come once a month, walk over the tunnels to press them down and spray some liquid fence. We called a few times between the monthly service and if they responded it would take a few weeks to get back with us. After all of the money we paid nothing has changed. read more

Avoid at all costs BIRMINGHAM! Terrible service, overly expensive and did not do what they said they would. Home was infested following their work and they refused to address serious failures in their supposed work...refused to follow up on warranty issues. They hide behind phones numbers that do not work and email addresses that only kick back. When finally reached, they are experts in giving you the run around and only want MORE money to follow up on what was their responsibility to begin with. In short, TERRIBLE performance, no accountability, and over priced. AVOID AVOID AVOID! read more

Requested proposal to deal with small rodent issue. They quoted $8700 for a job that should be $100-300. no, that's not a typo -- $8700. Don't waste your time. read more

Would give less stars if possible. set an appointment to have a dead animal removed that the smell is now starting to effect the home. Appointment set for 8-1, get a call at 9 am from a rude person stating "They did not know why we were booked as there is no tech" yet open today? Also they are really expensive so we should just deal with it ourselves... um if we could we would. I am ready to pay for a service and I need help, I didn't call for no reason! read more

Did not provide the services they said they were. They told me two traps and the traps would be checked and moved to different locations every other day. We were trying to catch an armadillo. Only one trap was set up. Called the next morning to inform them there was a raccoon in the trap. I was concerned about the raccoon stuck in the trap during the 97 degree heat. Tech told me he was busy and would see if someone else could get there. Original salesman came at 5 that evening. Apologized for the delay, took the raccoon and informed me that the tech put the trap in the wrong spot. It was a Friday and said they don't put new traps out before the weekend. Said he'd have tech come Monday and put two traps out in the correct spots. No tech but the salesman came out Monday evening and put ONE trap out. I left town Wednesday but got a call Thursday from lawn care service informing me a raccoon was in the trap. I told them Critter Control was to check traps every other day so I'm sure they would be there that evening. Friday evening my son-in-law called and said raccoon still in the trap. I called 1-800 number (not my local Birmingham location) to inform them that a raccoon has been in my trap (still only one trap) for over three days. They apologized and had someone out there within the hour. Two traps were finally set up that Saturday. Traps were picked up Thursday evening. They were never checked or moved. Lost days of possible trapping by having a raccoon stuck in the trap for three days, only had one trap for entire week, traps were not moved to other locations. During all this the armadillo was having a great time tearing up the yard. Lost $880 for this awful service!! read more

I contacted Critter Control for services at my house in metro Birmingham. They arrived but did not preform any services and said that they would return. They did not return but charged me $700 for the services! I never even signed a contract with them!!!! read more