Cancel

    Search

    Updated 2 months ago

    Get pricing & availability

    Response time

    1 day

    Response rate

    100%

    Covered by Yelp Guaranteed

    Your project with this business is eligible for coverage up to $2,500 when you hire through 'Get pricing & availability.' Terms apply. Learn more

    Services - Cro Mech Services

    Cro Mech Services Photos

    Recommended Reviews - Cro Mech Services

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    11 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Cro Mech Services

    Stone Parts

    Stone Parts

    2.8
    (9 reviews)

    Stone parts was recommended by several local appliance shops. I had been looking for a dryer door…read morethat no one could supply. Sears sent me the wrong part multiple times. I had been feeling lost until I stumbled into this little shop that is located in not my favorite part of Springfield. However, upon entry the team there was extremely helpful, the store was clean and attitudes were joyful and had customer service at the center of it all. Upon hearing my request for the part I needed they informed me that getting it would take about 12 hours, the other local store said 6 weeks! The price was almost half the cost. Overall the interaction with this company left me in a place where I will always try to work with them.

    I will NEVER do business with this company. I simply called to check for a part for my washer,…read morerather than drive me and my baby across town unnecessarily. Was rudely told to hold. Sat on hold for over 10 minutes with no check back and had to take another call. So, I hung up. Then called back a bit later. Once again abruptly told to hold, before I was put on hold, I mentioned I just did for over 10 minutes. I get it, you're busy. So, I quickly asked if he could just check to see if they had what I was looking for, could someone please help me. I was then told to go to another company. So, that's what I'll do. I rarely leave reviews. However, I felt the need to put this out there in hopes that the company will see the need to adjust their version of customer service. I've been in customer service my whole life and have never, ever treated someone like this. You will not get my business nor will you get any friend of mine who might need it. You may want to learn how to apologize for the wait, or at least check back with those that are patiently waiting. But, for now I will take your rude and ridiculous instructions to use another company. Zero stars. Although one is the minimum.

    Cro Mech Services - hvac - Updated July 2026

    Loading...
    Loading...
    Loading...