I don't know about quality of work. I am writing because I don't appreciate their sales tactics…read more Nice young men sent door-to-door apparently trained to "not take no for an answer" disregard "no soliciting" signs arguing that they are not "selling" they just want to "save me money." When I said "no" they continued their pitch more aggressively. Friends, young men who disregard "no" on the job may carry that disregard into relationships. Palisade, teach your employees to honor "no soliciting" and not to hear "no thank you" as a challenge.

One of their sales individuals came to my front door after seeing the no solicitation sign. I…read moreanswered the door and was polite in asking them to please exit the property. He refused to exit the property and said if we also do this to religious organizations that this was illegal and started sorta preaching to me. We got this all on camera and he would not leave the property until I called 911 to trespass the sales individual. Very very unprofessional, crazy interaction to have on my first weekend off in a while.

Please, please, please do not choose Orkin. It is incredibly disappointing that this location gets…read moreto benefit from the trusted Orkin name simply because the company has been around for so long. That reputation is exactly why I chose them. I assumed that such a well-established company would provide reliable, professional service. I was completely wrong. This has been, by far, the worst service experience I have ever had. I had concerns from the very first appointment. The technician did not seem professional, did not appear to understand why he was there, and could not explain anything about the account or billing process. I asked basic questions: Was there something I needed to sign? How would they receive my card information? Was there an online account I needed to create? I could not get clear answers. Against my better judgment, I continued with the service, and the experience only became worse over the next few months. Communication within this company is almost nonexistent. No one at the local office ever seems to be available by phone. The only people I have been able to reach are customer service representatives who are not local and cannot fully address what is happening at this branch. I was also never clearly told that I would receive two separate charges, one for $50 and another for $75. When I discovered mice in my home, that was the final straw. I specifically explained that I only wanted humane solutions used. I have previously experienced the horror of finding mice trapped alive on glue boards, so I made it extremely clear that glue traps were not to be placed anywhere in my home. While I was in a work meeting, my husband let the technician inside. Sure enough, glue boards were placed in the house. I had to leave my meeting, run out, and make them remove the traps I had expressly told them not to use. I was then told that someone would come to inspect my home. I explained that I work remotely and have dogs, so I needed the inspector to call me first and schedule an appropriate time. I was promised that he would. Two days later, Fernando arrived at my house without any warning. He never called and never scheduled the visit. Although he was polite, the unannounced visit felt intrusive and overwhelming. He completed an inspection of my entire home and then left without explaining what he found, what he recommended, or what anything would cost. I received absolutely no breakdown of the inspection or proposed services. The most unacceptable part of this entire experience, however, has been the unauthorized charge and service after I canceled. I canceled my service approximately one month ago and also turned off autopay through my account. Despite that, Orkin charged my card another $150 and sent someone to my home to perform a service while I was not there. The attached video shows that autopay had been turned off. A company should not be able to continue charging a customer or performing services after that customer has canceled. This is not a minor customer-service mistake. It involves my money, my home, and a service I explicitly canceled. I have reported the situation to the appropriate consumer-protection agencies because it needs to be investigated and addressed. Whether this happened because of a serious system failure, complete internal disorganization, or something else, it is unacceptable. It also makes me wonder how many other former customers may have continued to be charged without realizing it. Orkin may respond to this review and say that they would like the opportunity to fix the situation, but at this point, the damage has already been done. From the lack of professionalism and communication to ignoring my instructions, arriving at my home without notice, failing to explain an inspection, continuing service after cancellation, and charging my card after I disabled autopay, there is no reasonable way to restore my trust in this company. Please save yourself the stress and choose another pest-control company. I genuinely wish I had.

excellent! Brock was super friendly! Their company does what needs to be done! Friendly staff and…read morewillingness to come when you new them to plus a scheduled four time a year!

They have a great presentation of their services and qualifications. But then they told me the…read moreprice and I was sold. They were lower than the others I had talked and did considerably more ! The service i

Colton Daniels is very personable and knowledgeable. He answers all our questions. We love Lotus!…read moreJulie Martin

I have a serious fear of spiders. Like running screaming from the room fear…read more Brian first started servicing our home about nine months ago and let me say, never once has he made me feel silly about my fear. He sprays the entire house with chemicals that are safe for both our child and our pets. In between sprays he welcomes us to call with any pest issues. So far, we haven't had to because whatever he does works. I highly recommend his services!

Initial contact and service from this company was great. The applicator, Les, a really good guy,…read morearrived and sprayed and dispersed pesticides inside and out. But, they demonstrated a lack of follow through when we contacted them that we still had a problem. Instead the owner comes to the home days later, and immediately begins to argue (with an attitude) with us that its impossible to have a wasp problem as they sprayed all locations, and that they could never be nesting in the gutters (directly over the garage door) because....that's when I told him he was behaving inappropriately as a service representative, especially as business owner! He then said "fine, we will refund your money". For us it is not about the money here, its about principle and ethics, of which this guy definitely lacks.

We had a technician come spray our home and when he arrived he worked fast to get our home done…read more Skip was great to work with and interact with, and genuinely kind and happy to help! Great service!

We have/had German cockroaches and had been treating the house on our own, but, under Buzz Pest…read moreControl plan, I think their numbers are dwindling. People say they are very hard to get rid of and patience and persistance is required. They attacked the bugs using several methods.

We use them for both our rental house and our residence and have used them for several years. They…read moreare always on time, professional, courteous and do such a thorough job. Recently we had Rick treat our rental house and Robert treat our residence for spiders. Both gentlemen were very pleasant and personable. Our daughter had gotten a spider bite so Robert went above and beyond to spray everything very well. I have been very pleased with their service and will continue using them.

Corey was a very kind and genuine technician! He was efficient, thorough, and explained things…read morevery well. Thanks!

Doot to door sales guy came to my house uninvited. was rude and obnoxious…read more I suppose this company is a scam based upon the guy walking the streets. I wouldn't think a legitimate business in the 21st century would be selling door to door. Very suspicious besides inconsiderate.

Going door to door on a one-wheeler yesterday and today. Seemed like nice enough folks, but would…read moreNOT take "thanks, no thanks" for an answer. Will not be using them ever, now.