Terrible Experience - Harassment and Property Risk at StorQuest Santa Maria…read more If I could give negative stars, I would. My experience with StorQuest Storage in Santa Maria, CA has been nothing short of a nightmare. During an incredibly difficult time of unemployment and financial hardship, I was doing my best to keep up with my bills through low-paying gig work. Despite my efforts, StorQuest bombarded me with excessive calls, texts, and emails demanding I call them back--even though I had already spoken with their weekend staff early on. That initial conversation was clear: I was told I had until May 25th to pay the past due amount or my belongings would be auctioned off the next day, on the 26th. They also informed me of a $50 fee being added on May 18th. I made sure to confirm this information before ending the call. However, the harassment didn't stop. I continued to receive rude voicemails and calls for no valid reason--despite clearly being within the time frame they themselves had given me. The worst of it came on May 15th, when I received a shocking voicemail (screenshot attached) saying they were going to drill off my lock and prepare my unit for auction--a full 10 days before the deadline I was given. When I immediately called to understand why this was happening, the woman at the facility hung up on me mid-question. I was calm, polite, and only wanted an explanation. When I called back, the man answered and, in a bizarre and aggressive tone, told me, "I am going now to drill off your lock," and then hung up on me too. I contacted StorQuest's corporate line and was met with an apology and an assurance that, if my lock was removed, a new lock would be placed to secure my unit. This was a lie. When I finally managed--with the help of my mother--to pay and move out, we discovered that no lock had been placed on the unit at all, leaving my belongings completely exposed and vulnerable to theft. And yes, some of my property was missing and damaged during the rushed and unnecessary chaos caused by their actions. I've never experienced such unprofessional, aggressive, and frankly unstable behavior from a business. Not only did they fail to follow their own policies, but they also put my personal belongings at risk, drilled and destroyed my personal lock, and treated me with blatant disrespect during a very sensitive time. Do NOT store your property here. This place does not operate with integrity, professionalism, or basic human decency. I strongly believe legal action may be appropriate, and at the very least, they owe me for the destroyed lock and missing property. Avoid StorQuest Santa Maria at all costs.

Don't fall for the really nice people at check in!!! After they have your business there lady is…read morerude very unprofessional, they are never there to help, rent increased within a couple months. She's really nice and asks you to give a good review.... Wait till you've been there a couple months then give your review if you decide to do business with them. Never again! I'm down the road much happier. At a much better price and it isn't going up like she said when you try to leave..

Storage places can usually be a hassle, but definitely not this one! I had to run in the other…read morenight and grab something very unexpected, the employees over there so understanding and SO helpful!!! I believe the employees name is Cheyenne, and even though I was having a rough day, she made me laugh and just brightened up my WHOLE DAY. We need more people like her around in the world !!! (I got my unit back in November and it was something way way way in the back.) Afterwords I stopped in to say thank you and again this gal, with the best personality, sent me on my way smiling and happy as could be. SUPER AWESOME OF HER!! !!! They keep everything very clean and the employees are so nice, she is always helpful, very polite, & makes you feel like a friend. Highly highly highly recommended, y'all rock!!!

Joe was polite and informative. Whole process took maybe 15 minutes. The facility looks new and…read morecompared to other storage services seemed a better value. Security cameras abound everywhere.

Had a great experience with McCoy Lane Storage! JOANIE was extremely helpful and was able to get us…read morea spot when we were in a pickle at the last minute! Would definitely recommend the storage facility for her excellent customer service and we felt a sense of safety for our new trailer! I love that everything is so spaced apart and you have plenty of room to get in and out! For the cost of storage is extremely reasonable and worth every penny, Thank you again Joanie for your help!!!!

McCoy Lane Storage is clean and well monitored. Joanie is so helpful to all the customers. I would…read morehighly recommend them.

Fantastic covered RV storage--very clean, safe, and convenient with wash bay & dump. Paula the…read moremanager is outstanding and always helpful!

Unfortunately we have tried several self-storage places in Santa Maria, actually I think we've…read moretried 6 different ones! This is, by far, the best in town, particularly if you have an RV (though currently they may be sold-out on RV storage spaces). This storage facility has a sewer clean out/dump for your RV - the only storage place in Santa Maria with that! It is an extra that we would certainly miss if we ever moved. Free dump site and washing place for your RV. Never any trash or debris anywhere. Top notch management, Paula is the best! (Lots of exclamation points in this review) If you've tried the rest - get the best - go to American self storage.

My daughter and I were staying with my mom who was frail and on hospice and she died 2 days after…read moreMother's Day. We had a lot of stuff that we weren't ready to part with but didn't have anywhere to put it. We had to get my moms mobile home on the market, so we were basically moving completely out to have repairs and deep cleaning done and staging.. We needed her home on the market ASAP so we had to be quick. I was pleasantly surprised that they had a moving truck to use for free the day of move in. I don't know how we would have managed without it. The storage move in specials were hard to pass up. Although the price was competitive, they were not the cheapest. However, considering you get what you pay for, that's not always a bad thing. I feel my things are safe and secure and I'm not worried about break ins, bugs, mold, or anything really. Every unit has its own alarm. They are very clean and proactive on bugs. And the manager and staff are incredibly polite and genuinely helpful. I've had a few storages in this area. Granted, it's been awhile. But none have come close to this. And if you've had storages around here you know what I mean. And it's not just because we are in a dust bowl. You can't go wrong here. So it's not the cheapest. ***Except when you factor in the specials and the moving truck and safety and peace of mind.. *** It is the best value. For sure.

I've needed to store a few things some times and I always come back to this place. They are…read morereasonably priced and great customer service.

Very nice clean units Employees are helpful…read more Had a good experience at extra space Storage and will tell my family and friends if ever they need to store there stuff this is the place

Good service and storage. Have had my things here for years In a couple units and they have always…read morebeen safe and secure. Definitely recommend

I was looking for a storage unit and visited a couple of other places and decided to come back to…read moreCanyon Self Storage. Candy was very helpful and answered all of my questions. I would recommend this business.

I've been coming here for about 4 years. I think it's one of the better self-storage facilities in…read moreSanta Maria. The managers are pretty cool, we have loads of FedEx parcels that get delivered to their main office and they hold onto it until we get there and since they know who we are they'll pass it to us with no questions. It's never too congested while your there so it's easy come easy go. I like how they secure the place and when you leave you have use the pin pad to get out. We have an agreement that we have access 24 hours 7 days a week so it's really convenient. I like the location because it's right off the freeway.

Always clean, easy to access. Great prices for the sizes available, and always the best staff if…read moreyou need help!

Reasonably priced, conveniently located, and quite secure. Two thumbs up for storage here.read more