First time going to this place. Never again will I return for service or to purchase any lawn equipment. I took my mower in for complete service. I received phone call two weeks later that my mower is finished and ready for pickup. I get there the next day to pick up and settle my invoice. I get to the counter and they wanted payment, I asked that they bring my mower out for me to check out first! Asked them to start the mower and it won't start and the pull rope will not retract, and they even brought out the service tech who worked on it also! Really! Wasted my time and money going there to pick up my mower that was not fixed. No apologies or acknowledgement from Lisa the manager. Very poor run business. They have lost a good customer for life. 7-31-2025 Glenn R read more

They use inferior parts that keep breaking on my Echo weed eater. Lady that answered said they charge $110 an hour!!! Please! You are not fixing a TESLA! Do not go to this place. They are a ripoff!!!! read more

Never going back to Crockett. I paid them to fix my line trimmer. Picked it up and had to take it back because the problem was not fixed. They wanted more money after wrongly diagnosing it the first time. I elected to not do the work and they gave me my line trimmer back in pieces and told me I had to pay them $100 to put it back together....I wasted time and money and still have a broken line trimmer. I could'nt believe it. read more

Everything about this place is AWESOME.. From the customer service to the repairs. I will always make this my go to repair store...

I took our lawn mower to get it service, picked it up today and when I get home and unloaded it, I raised up the front end to see if my blade needed sharpening and my girlfriend starts hollering hey hey oil is starting to come out. and sure enough, oil is all over the lawn mower. I was charged $160.69, now I have to go back and spend more time which nobody has enough of, and see what is the problem. read more

Crockett Service Center - Oil leaking from my lawn mower. This goes with the other review. - Farm Equipment Repair Near Me - Dallas, Texas

Have used these guys for years, always a good experience. Recently took in chain saw for repair and they were able to fix in just a few minutes at no cost. They could have ripped me off but were honest. I see negative reviews here but I have never experienced this. read more

Used this place for the first time today to purchase a few weedeaters and hedge trimmers. Elizabeth was more than helpful and gave me a really competitive price for everything. Will be back for sure. Better than all the name brand stores I promise!! read more

I took a Huaqvarna BP blower to these people and after 4 claimed attempts, over a two month period to repair it, I had to take it somewhere else for repair. i had done a basic tune-up prior to taking it in (clean air filter, new fuel line, primer bulb and fuel filter, cleaned and verified spark on plug). They performed another tune-up, and apparently removed the in tank filter at some point. $130 total and still not running right. I spoke to the counter personnel, two mechanics, manager, owner's son, and never received a response from the owner. If your machine needs a basic tune-up these guys can do it, but if the problem is beyond that, they are either incapable or unwilling to do anything more. My problem ended up being a clogged screen and a dirty high speed fuel port in the carb. These guys did not find it. They actually told me at one point to throw the 2 yr old machine away, and buy a different brand because Husqvarna machines are "too temperamental to repair" read more

This place changed hands about a year ago with a full staff change. The new staff has no idea what they are doing. _trying to order a part is a night mare. Even when you point out exactly what you need they screw it up. Additionally they do not place the order when you pay, they hold the order for four or five days to save shipping ( but you pay full shipping charges. read more

This place is another hidden gem in Dallas. I needed a riding lawnmower gone over and someone recommended Crockett. Wow, these guys know their stuff. I had stopped by but later called in and dealt almost solely with Hilario. Everybody there was there to help. I may even buy other landscaping stuff from them. read more

A recent change in ownership makes sense because Crockett was recommended by a friend in the service business. The service to date has been just plain bad. Crockett started off by blaming the manufacturer for delays. After 4 weeks, I asked for the manufacturer's contact info to provide my feedback. Crockett declined do this. Now another 4 weeks has passed and Crockett has changed their story twice. I no longer trust these folks and thought you should beware. read more

Great service & great people ! Been doing buis here almost 20 yrs now. They've been taking care of me just fine. Castro Tree Service

If I could give no stars I would. It took me about 2.5 months to get a battery replacement. I came in to the service center in mid Octobter with my battery and was asked to provide all equipment (weedeater, charger, and battery because it was purchased together in a kit) even though it was only my battery in question. No problem. They tell me it will be 3-4 weeks since all the equipment must be shipped to Ryobi. In Mid November I call to get an update and they tell me that Ryobi is dragging their feet on the request to approve the battery replacement. Then somehow it comes out that they have my weedeater and charger at the store and that I can pick it up because it was never shipped to Ryobi. So I confirm that they never needed to send the equipment in to Ryobi, they say yes (Caught in Lie #1) and I come and pick up the weedeater and charger as it has nothing to do with the claim now. Because of Lie #1, I call the Ryobi Customer Support hotline in order to find out why they are not approving the battery replacement. They then indicate no request has even been made (Ouch - Lie #2 confirmed). This Rep calls the store and has to tell them how to make a request for the battery. I follow-up an hour later to find out what's going on and the person says "Guess what, Ryobi JUST approved your battery replacement". How convenient. Both Ryobi and Crockett confirm the battery will take 7-10 business days to ship to the center. After they ordered the battery, another 25 business days came and went with no word. Upon calling Crockett I was told "Oh hey, the battery just got here today!". When I picked it up, I was able to catch them in yet another lie (Lie #3). After telling them that I was planning to call Ryobi to have the package shipped, the truth finally came out. A mechanic came from the workshop came out to say they couldn't find my other equipment (the weedeater and charger that I had picked up) so they just didn't do anything at all. No ownership, no remorse, nothing from any of the 4 people at the desk. I implore you to NEVER take anything to this business on principal alone. Not because they don't have qualified mechanics or good prices, but because of the above blatant unethical treatment of a customer. read more

Ripoff, did not fix. To begin $35 fee and 8 weeks to check hedge trimmer that stuck in full throttle after use. Then $40, told the air filter needed replacement (special order, HUSQY repair/dealer??), said they cleaned carb. 30 minutes of use and back to full throttle. $75 and 8 weeks for a new $5 air filter and the same problem. DO NO WASTE UR TIME AND MONEY read more