San Felipe storage was great. It's super clean. The staff is ready to answer your questions and…read moreemails. I would place to my family and friends.

Kind, courteous clean, and the truck is free to use. Definitely a well run Company. Give it a shot.read more

Clean, quick great location and you can setup your lease online and just drive in. No waiting in a…read morelobby or awkward paperwork

I was quoted a fee of $185 for my storage unit with no mention of it ever increasing during my…read morerental. Apparently I signed during a promotional period and this was listed in the very lengthy contract - I made the mistake of taking the mangers messaging at face value and she failed to mention this very important detail. My rent increased more than 50% in the 4th month and I was surprised, to say the least. When I called to bring this to Kristin's attention, she simply stated "it's not part of our process to mention any rent increase while signing." This feels a bit scammy - you have a new tenant who thinks they're going to be paying a specific fee for the duration of their rental period... only for it to increase exponentially with no remorse for not being forthcoming during my signing process. I was basically met with a "not my problem" attitude and it was quite rude. When I was shopping for storage providers, I went with this specific unit because it was the most affordable. I realize now I should have went a different route and it is simply too late to move my belongings to an alternative space as I would have to hire movers to do so. Do better.

Found this storage location and it seemed like a really good option. When we first were assigned a…read moreunit, it was not cleaned out and there was oil on the ground from a vehicle. We needed to change units since we were going to store furniture and boxes in ours and didn't want the oil seeping into our stuff. Initially the offer seems really good--one month free and then $179/month for an 8x25' unit. Then, 2 days shy of our SECOND month, they raised the rent to $214, a 20% INCREASE! Wow. That's outrageous! So don't be fooled by the "one month free!" because you'll pay for it. We won't be staying long and I hope you consider other storage options unless you want your monthly rate to be increased regularly. Very disappointing.

In early 2024 I stored some of my household belongings in here because I was moving states and…read moreneeded some place to store some of them. That I was unable to take, and I was asked to leave a $40 deposit in case of any damage to the unit....now when I went back to retrieve my things with the help from my sister and a family friend. The things that bugged me was that when I left to go and run a quick errand why they stayed there to finish taking things out. The employee asked them if I was exiting. They said yes but what bugged me was that the employee didn't check in with ME. The person who was renting the unit! Now fast forward to when I got back and and I'm taking in my things out my sister called her friend to help put something's that didn't fit into her car. When I used my code it didn't let them in. When I went into the office and asked I was met with the rudest employee. She gave me attitude and could not get my name right. I don't know if it was the way I was dressed (I had a black long sleep and blue jeans) but for some reason she felt entitled be rude and stuck up. To which I returned her attitude back at her. Now when she had figured out that I was in fact the person renting the storage space her attitude changed. And had used her code to let the car in. Finally after fitting everything into the cars and as I left to go get the deposit they made me pay. They claimed to "we never have taken deposits." When I vividly remember one of the managers (I believe her name was Pamela) asking for a deposit for any possible damages to the unit. Now seeing as I had no receipt to prove the deposit. And not wanting to be there already tired of their incompetence I left

What sold me was the ladies at the office, Tracy and Janet. I spoke with Tracy initially and she…read morewas so sweet and honest. This was my first time getting a storage unit and she answered all my questions. She held the unit for a day so I could find time to come back and check it out. It is very clean, no dust on the floor, no foul odor, no wet odor. I don't feel like my items will be damaged being stored here. I think the price is great considering how clean and secure this location is. I would say it is less for more compared to other locations in town. I like the security of the gate where you need a pin to enter, video surveillance, and the hours 7-7 where the gate will lock without entry even with pin. Move in day I was 3 min behind the arrival of the moving truck. They kindly let them in the gate which was awesome!

I have used Hillcrest Mini Storage for years. Always very responsive and easy to work with. The…read moreparking is very easy and the staff has always been very friendly. There storage units are well built and very secure. The price is very good for the size of unit I have!

Never thought I'd need to rent a storage unit but the day finally came and I needed one fast. I was…read moresurprised how quick they responded with a quote and was super informative on what space they recommend. I had to clear out my garage so I went with the 25x10. When I went to drop off my things, I was really impressed with how clean the facility is, it looks brand new. Didn't see anyone around so that privacy while offloading was nice. I ended up having more room than I needed since the ceilings were much higher than I thought but still can't beat the price for the amount of space. Very easily accessible for big moving vehicles too, 10/10 would definitely recommend

Great location for our storage needs. Brand new looking units. Easy access, in and out. All…read moreconvenient access can be done from app. Great customer service and answers when needed to! Thank you.

The staff here is very friendly, and the hours to access the unit are great. We've rented here…read moretwice now and both times have been very smooth with the transaction.

This place is just plain awful…read more The storage unit itself is fine. The isle in between units its kind of small. But my real problem has been with their Customer Service and Management. If you want to have to baby your payment each month for this feel free to get a unit here. If you like to be able to just pay for your unit at the beginning of the month and not have to worry about your stuff being sold, this is not the place for you. Back-story: I rented out my unit at the end of March 2012, made a payment by debit card for April as well. Gave them a call on the first of May, paid by debit card again over the phone. Everything seemed fine... June 1st I thought it would just be rinse and repeat but I was poorly mistaken. They stated that I owed them both May and June's rent and was being charged a late fee for May... I stated to them that I had paid for it and they told me that I would have to wait and call them back because they would have to look for my payment. I told her no, that she needed to call me back because I would be waiting... I also at this time made the payment for my June rent. I wanted to be quick and get that debt off the account - as I feared for my stuff with their crazy contract they make you sign 900 times.... They never called. I called back after the weekend and they had still not cleared my account. At this point I offered to bring in my bank statement so they could see the charge on my card. I then dropped it off in an envelope and slid it under the door. I never heard anything again about it so I assumed that it was fine. About mid June I received a notice stating that I was getting charged a late fee because I had not paid my rent for June..... I called and then they were finally getting it all cleared... They never apologized once for all of the hassle I had to go through until the very end of this conversation and I was never compensated in anyway. At this point, I am considering going through the annoyance of moving all of my stuff from one storage unit to another at a different company; just so I do not have to go through this every month.

Very rude staff. Place. Needs updated everything. Face and hand towels were worn out to see…read morethrough Had to fight for my deposit back. No evident reason.

Cinderella Motel had great customer service. We requested early check in due to a funeral we had to…read moreattend and were granted noon which was very helpful. The price for a room was very reasonable. The room had everything we needed to feel safe and comfortable as our home away from home. Will definitely be back! Thanks for the great hospitality.