I had a gas leak in the Gas Fireplace supply and the elbow off the gas meter outside. I called…read moreGuarino Pluming Services (GPS) on Thursday morning to see if they could handle it, they said yes, and they came over a couple hours later - between jobs - to scope out the problem and give me an estimate. He came back later on Thursday and tightened the fitting on the fireplace supply line (it was loose) and repaired the leak at the meter. He checked fir leaks, I gave him the $175 and he left. The gas company came to turn the gas back on and when using their gas detector, they found the leak at the meter was fixed, but the fireplace (inside the house) was not & they turned the gas back off. I called GPS back and told him the leak was still there and was he expressed surprise and stated he'd come back tomorrow to try again. Friday he returned and went thru the process of removing the coupling, trimming the end of the pipe, and reassembling the coupling and tightening it down - fully (nut to nut). We turned on the gas and he sprayed it down with a weakened solution of liquid soap and didn't notice any bubbles or smell of gas... and he left. A few of hours later, I came into the living room only to smell gas again. I then tested used full strength Dish soap & viola! Large bubbles of slowly escaping gas from between the fitting and the hose. I called & left voicemail & messaged GPS. I then searched the internet about the coupling/pipe combination and found information in the proper way to install the fitting (which the repairman had not followed). He had placed the split coupling too close to the end of the corrugated pipe and had bottomed out the fitting - both of which were not the recommended procedure. He called Saturday morning to tell me he'd have to order a new fitting, and that would be until at least Monday before he could order one and he didn't know when it would actually arrive. I told him what I found on the internet yet he didn't offer to come back and see if he could try it again On Sunday, I went to Home Depot in Redmond and found a replacement fitting for $12 and bought the tools to do it myself for another $40. They also had a combustible gas detector for $31. On Monday morning, I pulled the coupling apart and confirmed it was assembled incorrectly and repaired it myself! I then turned the gas back on, tested the fitting for leaks, and viola! no leaks!! Problem Solved!!! Opinion/Conclusion: This should have been an easy fix and while I know that no one can know everything about every type of connector they may come across in the field, with the internet and YouTube, it's frequently a simple search to find someone who knows what you are facing and how to properly adjust or troubleshoot the problem. Additionally, when there is the possibility that you've assembled the part incorrectly, leaving the customer stranded for the entire weekend is plainly poor customer service - as is getting mad at them for suggesting that perhaps you assembled the fitting incorrectly (especially after they told you what they found on the internet) or that perhaps you should invest in a cheap ($31) combustible gas detector so that you could be sure there were no gas leaks before you leave the job site. Furthermore, when it gets fixed by the customer using the exact methods they told you about, an apology for the attitude and inconvenience would go a long way towards mending your reputation. A partial refund would be worth considering as well. Now, I'm not saying Guarino Plumbing Services (GPS) can't handle standard plumbing issues but I cannot recommend GPS to anyone.

From the owner: Guarino Plumbing Service (GPS) has been building a reputation as a company you can rely on for…read moredependable service and value. Our mission is simply to perform at our best, for all of our customers, every day. The Owner, Joe Guarino (yep he's Joe the Plumber) has years of experience and uses that experience to make sure you receive the best service possible That begins the moment you call, with a courteous greeting, prompt attention and reliable service at a reasonable cost. At GPS, you can be sure of fair, consistent pricing. Our prices are an accurate reflection of our actual labor, material and overhead costs. We never size up our customers or increase our prices when demand peaks.