We had a good experience with their adolescent program - both in-patient and out-patient (for major depression). When your kid needs this type of care, it's a rough situation. My kid got stabilized and then got follow-up through the outpatient program. In both, I think they really focus on the patients, and it can feel like parents are an afterthought. For example, it wasn't always easy to get questions answered, or even get through to ask a question. Most staff (care providers and front office) are really nice and do a good job, but you can tell everyone is really busy (and probably deal with a lot of demanding people every day.) In in-patient, kids might wait a couple of days before receiving clothes, etc. you bring for them. In outpatient, the lead counselor Sharmila was absolutely WONDERFUL and did spend a lot of time talking to me about my kid. Inpatient feels like a prison, but I think that's typical. I do recommend going to outpatient when discharged, or at least considering that. Going from inpatient straight back to regular life was too rough. read more

The consistently low rating of this facility isn't solely due to the nature of its services. A significant red flag was raised during the admission process when staff dismissed concerns about their low rating, attributing it to a common issue within the field. While it's true that some hospitals in this sector face inherent rating challenges, my experience within barely two days has been alarming. Upon arrival, we endured a five-hour wait for admission, despite pre-confirming placement and initiating paperwork. This suggests an even longer wait for those without prior arrangements. Of the three staff members I interacted with during admission, only one demonstrated a modicum of professionalism or respect. Despite being listed for PHI, I've been unable to reach my family member. My attempts to get an update have involved speaking with 4-5 different individuals, each asking multiple questions before transferring me. This cycle ultimately leads to a unit nurse who promises a callback, a promise that has resulted in a cumulative 15 hours of waiting for a simple patient update. Based on the dismissive treatment I've received over the phone, and my conscious effort to remain polite and cooperative, I am genuinely concerned for my family member's safety and well-being. I fear I may have placed them in a dangerous environment. --- update--- Received a call back at hour 16, what I was told did not relieve me of the belief the family member may not receive help- but at least I know they are okay read more

This place deserves less stars if I could. The staff is rude and doesn't care about the needs of the patients. My family member said the staff talked loudly all night long which caused him to lose sleep. I've had a family member stay at rock springs and said it was so much better and accommodating. I get they are in there to get better but not being able to reach someone for important reasons verse just to talk is ridiculous. Rock springs they would let the patient call at any time and actually genuinely cared for the people there unlike these staff members. Take a closer look at who's working there and when you go to the front desk to immediately receive some type of attitude as if you are a bother to them is absurd. Don't waste your money here to get anyone's help that you care about, go else where like rock springs where it WILL actually make a difference and not just collecting a pay check or to milk your insurance money. read more

Staff in the adolescent unit seemed to lack understanding of treatment for severe mental health issues. The referrals are not adequate, they have sent us in circles, and my daughter has been evaluated and diagnosed but when she goes here in crisis they try and reinvent the wheel every time. They shamed her for not having coping skills to deal with a severe mental health diagnosis, and I am still calling after her discharge to get information about the referral we need for continued care. Records were also sent without consent or an ROI to treatment centers we never discussed or agreed to which is in violation of HIPAA. read more

My son stayed hear for 6 days, and while he was there I was only able to get one phone call through to him, (and this only happened once we were at the facility, and waited for over an hour), even though we called every day at the appointment time that his unit was allowed phone calls. The first set of receptionist we spoke to were a bit rude, and not very helpful. My family and I flew in from California to find out how he was doing, being treated, what type of facility Cross Creek was, and how he was being cared for. Once we arrived we asked if someone could at least let him know his family was there, according to my son he was never notified. It was very upsetting, scary, and stressful not being able to get any information on him initially. read more

I was discharged recently from this...place. Calling it a hospital is laughable. Went in voluntarily and was treated like an animal. Cold shower, no hygiene supplies and threats from staff members for non compliance on ANYTHING. I was threatened with electro shock therapy which I don't think they even do anymore. But the staffffffff, worst part. Unprofessional, rude, triggering, belittling and I assume all deaf because they straight up ignore you. If you are or have a loved one strugglin, yes please of course reach out for help. Just don't send them to an environment that only adds to human suffering. I write this review with no regrets and God on my side. Best of luck to all who struggle with mental health. You are loved. read more

Sadists and incompetents work here. The State of Texas must investigate CROSS CREEK Hospital, a negligent facility and place of torment. The majority of the staff behave like animals, lacking humanity and basic empathy. Some are extremely aggressive and mentally abusive. This includes an animal in unit C who barks like a prison guard at extremely vulnerable patients. Several nurses mocked patients who were visibly crying. A female night staffer disappeared for over an hour and returned smelling like MARIJUANA. She attempted to hide the smell by spraying perfume all over herself. Two men in my wing started fist-fighting whereupon they expose their GENITALS to vulnerable women in the wing. The CEO drives the latest BMW sedan and yet the patients live in squalor and deplorable conditions. Many of us could not shower for days due to clogged drains. My shower was also extremely FILTHY. There was graffiti and poorly patched holes in the walls. Pubic hairs were all over the floor. I was placed in a VIOLENT wing. I am a very small individual, barely weighing 108lbs. At some point the staff realized that I should not have been in WING-C, because it is normally reserved for aggressive individuals. Recognizing their error, they moved me to what they described as a more peaceful wing. Visits with my provider, an incompetent LPN, were done by video only. How this animal got certified as a mental health professional, I will never know. She lacked the most basic "bedside" manners and displayed absolutely NO EMPATHY. Incidentally, she treated white patients like dog-crap. Many of the nurses were hot-headed and quick-tempered. Due to the fact that staff kept giving me conflicting information about my departure, my father called for clarification. He spoke to a boorish and out of control nurse who refused to provide any significant help. She ended up SLAMMING THE PHONE on my father. One day this same nurse put her hand up to my face, pushed her chair away and slammed papers on her desk, because I was inconveniencing her with some questions. One evening, I had a bad reaction to a mixture of medications and passed out. I ended up hitting my head on a table, bruising my forehead and soiling my pajamas in the process. The staff on duty did not write an incident report. The day staff eventually wrote one, only upon my urging. To ensure that the incident was recorded properly, my father filed a report with the Austin Police Department. I would like to recognize the handful of people who treated me with compassions. Josh, Adrianna, Ruben, Rod - thank you. It makes me tremble to consider what adolescents must experience within the walls of this facility. If you cherish your sanity and care for your loved ones, please stay away from CROSS CREEK HOSPITAL! This place must come under Texas Health and Human Services scrutiny before a patient gets seriously injured. And if KXAN-TV, FOX-7, KVUE, or KEYE were worth a damn, they would investigate this horrendous facility. read more

Medical team was good. Patient advocate, reception, and business office are HORRIBLE. They have owed us a reimbursement check for stolen goods After 4 months of calling, the CFO told me he knew nothing about it and blamed the patient advocate. Said he would send a check, which he did, with the WRONG NAME on the check. I have called multiple times and no one will answer phones, or return my voice mail messages. read more

A HUGE THANK YOU TO LAURA, EMILLE, LUCY, DIANE, SWEET T AND GEB. You guided me through a very difficult time. Management these staff members from floor J I would rate on a scale of 1-10 I rate them a thousand and twenty. Anthony Adamski read more

Update: add THEFT to the list of grievances. I received a phone call from a staff member. She stated that I left a piece of jewelry there. It was an anklet. Unfortunately, I mentioned it was silver, and her voice changed. She said silver very excitedly. Then she offered to mail the item to my home. I asked if I could have a tracking number for the item and she said no. I NEVER RECEIVED THE ANKLET. Things like this are occuring at cross Creek for obvious reasons. read more

My nephew took his mom to the Santa Rosa ER in San Antonio to get medical treatment well in the middle of the night they transferred my sister to this place. She's never been diagnosed with mental illness in her life. She's 69 Well she's gone in a coma and they said they couldn't bring her back. They don't even care about getting her the medical treatment that she needs. Instead they're just keeping her from her family and keep giving her drugs. When they don't even care if she's allergic to anything. She's very sensitive to a lot of things. She doesn't even like to take medicine. Some gets her sick. Her kids have been trying to get her back home to San Antonio where she lives into a medical facility to run tests on her to find out what is going on with her. She's not a crazy person. She doesn't belong there like at all. They don't want to release her to her family. She's been there a month now. I told her kids to report this place to her insurance company so they can know what this place is doing to her. A mental patient isn't going to go into a coma. That's why this is a medical emergency that this place is keeping her from receiving. They saying that there not giving her drugs. But tell me why when I saw her she looked really sad. Sad puppy eyes. Not how my sister is. This place is making her kids that she belongs to have to get an attorney. This is some BS the way this hospital is treating my sister and her family. There two 1/2 hours away from her family in San Antonio. So nobody can drive out there everyday to visit her. She needs to be home in San Antonio in a different facility getting her treatment for what she needs not something that she doesn't need. Medical is what she needs. Not Mental needs. Please people do your research and read reviews before coming to this hospital. They only have 2.2 star ratings. Wow that should be a red flag right there. A hospital at a 2.2 star rating. Obvious Not a good hospital !! This place needs to get shutdown for good. I hope and pray that they will get shutdown cus they don't deserve to be opened. They say oh we're here to help you. You're not helping by keeping my sister from getting treatment she needs. Just because they just care about the money. Not the patients!!!!!!!!!!!!!!! Release My Sister !!! I will put my review on all social platforms!!!!!! People need to know how this horrible hospital is. I only put one star because you have too!!! read more

This place is a joke and staff should be trained to answer the phones instead of doing their hair and nails. They have no compassion for the family members who have concerns. They let the phone ring and never answer them. When choosing options on the phone I decided I'd choose the option to admit a person or if a bed is available. And of course they answer that line on the first ring. I did that more than 5 times and every time they answered. But try to speak to your loved one or get an update on how they are doing you might as well give up because these employees are too freaking lazy to do a damn thing for anyone. My daughter called me from from the hospital and she was letting me know info because she was going to be discharged the next day and someone ( I guess it was a nurse ) took the phone from my daughter and said very rudely she'll call you back from another phone and hung up on me. My daughter never did call me back. Also she was in there a week and came out with no change if anything she was worse. If you can help it I advise any and everyone to avoid the facility. read more

They don't have much in the way of gluten free or dairy free foods. They don't give you your heart medications as prescribed by cardiologist. They don't allow you much in the way of sleep because the other patients are always screaming or crying all night. They do not know how to treat PTSD so if you're a veteran stay away from this place. I heard there are places worse than this and can't fathom the thought of someplace worse than this. The whole floor woke up freezing one night because they ran the A/C all night when it was 40 outside. There is a lot of incompetence here, group sessions are a joke, there's no exercise, no bibles, nothing to read. Do yourself a favor and stay away. read more

Understandable that there are protocols & limitations to what admin desk operator can do or information they can provide. Over the course of a week however, I have been stuck in a loop of messages going into a void. (Despite being on the "ROI") These operators are simply rude & unable to communicate with even the amount of empathy required to work a fast food counter. I was hung up on, spoken to as though needing information on one's spouse in a mental wing in another city is unreasonable. This has been more than one person over a weeks time. I'm far from a "Karen" & always speak with respect & not shooting the messenger. But these folks have zero people skills & a systemic issue! read more

A Nightmare Disguised as Care If I could give negative stars, I would. My experience here was traumatic, dehumanizing, and inexcusable. What is advertised as a place for healing and help is, in reality, a cold, chaotic, and at times abusive environment. The staff (with a few rare exceptions) were either apathetic, overwhelmed, or outright cruel. I was ignored when I was in distress, talked down to like I was a child, and treated more like a problem than a person. I witnessed other patients being mocked, overmedicated into sedation, and denied basic dignity. Cleanliness was a joke. Meals were barely edible. Often, we did not have access to ice water. Group sessions felt more like box-checking than therapeutic interaction. If you asked questions or advocated for yourself, you were labeled "noncompliant." Most disturbing was the lack of communication with family and the revolving-door nature of the psychiatrists, nurses, medical contacts etc.... I saw a doctor for five minutes a day--if that. I was charged over $2,300 each day for therapy that NEVER HAPPENED. It was only quick -3 to 5 min check-ins in the hallway. No therapy. Medications were changed with little explanation or discussion, and you were expected to comply without question. If they changed your meds than you had to stay another 72 hours. They were not trying to help the patients - they were just trying to make the most amount of money possible. This place left me feeling more hopeless than when I arrived. If you or someone you love needs help, please look elsewhere. No one should come out of a mental health facility more traumatized than when they went in. I was exhausted & lost a lot of weight. We did not ever went outside. So sad they kept us in the wing without any exercise, fresh air etc.... It was worse than jail. Many of the patients had formerly been in jail & they all agreed that Cross Creek is WORSE THAN JAIL. We went to the gym 2 times, but there was nothing we could do. No balls etc.... Just a big gym. Staff was loud in the halls - none of us could get any peace & quiet during the night. Please do not go to this place. It is truly hell. I went voluntarily & was not able to get out for over a week. I feel sorry for the adolescents. If their parents only knew how badly they were treated. My heart went out to them. read more

I only wish I had read these reviews before making the decision to admit myself to Cross Creek for anxiety and depression in Feb. of this year. Unfortunately, Cross Creek is at the top of a list of mental health care hospital providers which is handed out to patients at Integral Care Austin. My experience at CC was traumatizing and to be honest the less I force myself to remember the better. Even though I was a voluntary admission, I still needed their staff psychiatrist sign-off for discharge, which after five days I begged for, but was refused. That night I experienced chest pains and an ambulance was called. However, I was threatened by a night nurse that if the hospital did not admit me, they would send me back to CC and I would then be committed to the facility. I stated I was already a prisoner and would take my chances with the hospital. I was admitted to the hospital for three days and discharged. After this experience it will be a cold day in Hell before I put my trust in another mental health hospital. read more

cross creek doesn't provide any type of therapy... many workers are very rude. i asked for a journal or paper on the second day of my stay and didn't get it till i was about to be discharged. the doctors were virtual and there was no record of any of the pills i was given after being discharged read more

1. Do not ever consider taking employment here. You will end up locked down in a Psych facility yourself. Lack of intelligence and professionalism is non existent. Unless Ascension wised up and fired them all when they partnered. a. Unethical and Cruel to patients. b. No support-administration is more concerned with what they are going to order for lunch and how they can spend money on themselves instead providing supplies for the floor staff. I would have to use my own money to provide adequate care. c. Crooks-they charge for services not provided and will charge in person provider visits, when the patients are only seen via telemedicine. 2. If you have a loved one or if you are admitted yourself- DO NOT SIGN A VOLUNTARY ADMIT FORM IF YOU WERE ORIGINALLY INVOLUNTARY-it gives them the right to keep you longer not for your safety but for the money. They would ask us to lie and manipulate them into signing. 3. HR, CNO, CEO will throw you under the bus and run you over twice to protect themselves-DO NOT WORK HERE Or your license will be at jeopard. 4. If you are under a board order and have no other choice, keep your head down, do your job and GET OUT. They will hire you. 5. The place is disgusting. Since family/Visitors are not allowed into the patient care area, they do not feel the need to clean or fix the facility when things break. 6. Staff are pumped and look forward to taking a patient down and then give them a shot to knock them out or throw them in a locked room instead of using verbal de-escalation and empathy. 7. CEO is superficial and does not care about anything other than what she looks like to corporate. And will commit fraud to obtain better outcomes. read more

I agree with others that I would give one star if possible and that this place is violating several patient rights, breaking laws, and should be shut down. I went completely voluntary and have sought mental health help before that was life-changing for me which is why its so upsetting that this is some peoples first experience seeking help and that they wont do so again because of this hospital. DO NOT GO OR SEND A LOVED ONE HERE. I have a long story regarding my stay here and will be filing a formal complaint against the hospital. Several of my rights were violated during my stay there and almost the entirety of the staff I interacted with were either insanely rude and uncaring of why you were in the hospital or they were borderline emotionally abusive. Several other patients had it worse than me. Some patients who had already been there several days had not received hygiene products such as soap, toothbrush and toothpaste even after asking each night, several times. I was in the M ward and they were frequently out of certain sizes of scrubs for patients. One patient was made to hold his pants up all day after they had taken his belt in admissions and had no scrubs in his size. Most of the nurses and techs would get visibly irritated and act annoyed when we would ask simple question like "what time is it?' or "can you unlock my room". There was more than one occasion where a patient would be yelled at or reprimanded for something they were unaware of mainly because the rules of the ward and our rights were never explained to us. Many of us were upset that we were not allowed to go outside despite the handbook saying that if we were being prevented from being outside it must be on a patient-patient basis and put in writing the reason they are being prohibited from outside and this must be reviewed every 3 days. There is no organiztion or communication between the staff but also to the patients. While a schedule is posted on the wall, it is only followed for groups and mealtimes are only roughly followed. The rest of the day, they play movies on the TV that staff does not bother to approve or even check the rating. Most days we would watch up to 5 movies. One day when I walked into the dayroom they were watching Wolf of Wall Street which shows graphic depictions of drug use and violence. The staff only turned it off after a patient had been triggered and another patient had to ask staff to turn it off. They do not care about patients AT ALL. The doctors are the same. They have no interest in your opinion or how your doing. This entire hospital system seems designed to keep you in as long as possible and take as much money from you as possible. As a voluntary admission, my experience from admissions to discharge was horrible. Most patients wait in admissions at least 4 hours with nothing to do and without being checked on. Because of my bad experience, I signed a request to be released form (which I was not informed about until the 7th person I asked to leave told me that it was my right to sign that form and that also staff is required to write down every time a patient requests to leave. spoiler alert: they didn't.) and 24 hours later I was being discharged against doctors orders. I was not informed until leaving that this decision would cause my insurance to not cover my stay and was charged 3k upon leaving the hospital. Also seems as though this hospital is in kahoots with police as more than half the patients in the ward at that time had been wrongfully taken by police and were only given the option of voluntary or involuntary admittance. Some of these people had never had mental health issues in their life and were at no risk of hurting themselves or others. The doctors will change your meds even if they don't need to because they must hold you longer to observe after new medications. But they will also hold you longer if you refuse medication so its a loose-loose situation. Another patient told me that she had seen a different doctor everyday during her 4 day stay. It was impossible to sleep because of the open doors and they leave the bright hallway lights on all night and the staff talk so loud in the halls without any care for the patients. I could hear them through my earplugs and had to leave my room to ask if they could be quite. They also must scan your bracelet every 5-15 minutes and if your bracelet is under a pillow or blanket while asleep they will wake you up by shouting your name, tapping you, or pulling your arm out. My roommate had to tell a tech that she did not have permission to touch her. Also my discharge paperwork included random meds that I hadn't ever taken in my life. Now imagine dealing with this when you're scared and at such a low point that you seriously considered taking your own life. I would not wish this place upon my worst enemy. Shoutout to the new brunette tech in Unit M who gave me an oreo! You were my saving grace! read more

Ok - reviewing while still here with my son. Been sitting here 5 hours inside an intake room. We've seen people for perhaps all of 15 minutes out of that five hours and the intake process isn't anywhere near complete. This is by far the single worst experience I've experienced at any medical facility in my life. If your life depends on it avoid this place at all costs. read more

I wouldn't send my worst enemy here - the only reason I wound up here is my employer's EAP told me it was a good place when I was having issues. No structure. It's mostly chaos - Netflix and chill if you're in the "good" unit, but they'll randomly take the remote away and turn everything off. Good luck if you're on medications that require any kind of regular dosing regimine, they hand out meds whenever they want. They also lock you out of your rooms during the day. read more

Staff was very rude in the front office intake was friendly and very helpful but the girls rude and using profanity

This is the most unethical, inhumane so hospital on the planet. All they want is your money. They have no intentions of taking proper care of innocent people truly suffering. My child has been in there 6 days and I never spoke to a Dr or therapist. All of a sudden he's getting discharged tomorrow but I still haven't spoken to anyone in regard to his mental health which I know is NOT OK. Do not send your loved ones here. They will do nothing but take advantage of people in crisis read more

This was my second hospitalization and the second worst hospital I went to out of 6 total. I was 14 and was there in 2020. I was in a wheelchair at the time because I had broken my right leg and sprained my left ankle before the hospitalization. Since I had a cast, I couldn't take a shower without something to cover it. I wasn't able to take a shower till the 3rd day because staff ignored me and even when one finally listened, the staff member wrapped my cast in a plastic bag... and used scotch tape to keep it there... as you can probably guess, that wasn't effective and my cast got soaked. They had to take me to another hospital to change my cast, then was brought back. This was no where near the worst thing that happened during my experience, so I'll list more. One of the girls was rumored to have contraband. As a result, staff came into one of the day rooms to do a strip search. We were sent out of the room to another as 2 men and 1 woman started to strip search her... she was a rape survivor. A man did it to her. Me and the other patients could hear her screams from the other room. As a fellow rape survivor, I'm on the edge of tears to imagine how absolutely terrified she must've been and how traumatic that was for her. Another thing was the psychiatrist told one of the youngest kids there that being groomed online was his fault. Yet another thing: Sedation, like every horrible hospital, was their go-to solution. One of the friends I had made in there was suddenly being discharged without any notice and was being discharged back to her abusive mom who was in a bad living situation and had attempted suicide in front of her before. I was furious at the staff, though I understand now it wasn't in their control. But since I thought it was, I stood up to them. I am a very shy, quiet, and people-pleasing person, getting mad at authority figures isn't violent for me because of this. Plus, I was in a wheelchair. Yet the psychiatrist still threatened me with sedation as if I was a physical threat. I wasn't threatening anything, I wasn't threatening to off or hurt myself/others- there was no reason for sedation. There is likely so much more stuff that I don't remember but I think this is enough for anyone to understand that this is NOT a good place to go. read more

We just had our daughter admitted. The administrative staff is very professional. The facility looks clean and up to the task of in-depth treatment. The admission process was smooth and fast. It's great to have Cross Creek Hospital nearby. The Pilloffs read more

This is a holding pen for mentally challenged and brain damaged individuals. They did nothing for a friend of mine even though they spent around 30 days there. Further, they stole almost all their belongings (clothes, shoes, etc.) even though I specifically told them that they have a history of doing so. They don't return calls regarding coordinating release or the stolen items. If you can have any decision power over a hospitalization - stay away from this hell hole of an excuse for a "hospital". Most importantly - my friend came out ALOT worse than they went in. This is sanctioned torture. read more

Dear World, I was released this afternoon on 5/8/23. I will admit that I have been to other Psychiatrics Hospitals in the past. This one is by far the worst hospital I've been in. My expectation was to attend as many groups as they had; I did, I complied. I was serious about my treatment. The intake process took 12 hours. Ok, fine. Something to do in the waiting ROOMS would be a good thing for us. And I guess it would also depend on the mindset of the patient. Books, coloring (crayons - not harmful), crossword, word search or something to do . Please remember that some of us did not choose to be there so we are processing the reality at that time. We need good distraction. We are people, just like you. How would you feel? There's a schedule on the wall in the Unit listing Sun-Saturday of all the groups the patience will do in a day; I counted 6. On a typical day there was about 1 or 2 groups a day. Other hospitals have many more. The markers and the crayons were taken away and put behind the desk. Out of 22 or 23 hours of the day we were left hanging. And of course to sleep and eat meals. My point is, that it was VERY BORING. Yesterday or today when I spoke to the doctor on video. I told him that it's very boring. His reply was, "That's good". It's a bit concerning if that is the mentality of this hospital. We ALL were stuck in our heads; boredom does that. The other patience worked together. We ran our own day with our emotions, mental health, and entertainment. We cried, laughed, and vented. Thank goodness there was Netflix. The top frustrating thing for me is that I had to ask for my meds. They run late every day. Part of my mental health is that it's best to take ALL my meds at or around the same time every day. At this Hospital, that was not the case. Meds came at any time. Last night, meds came at 9:30pm. Everyone was waiting. The first 3 days I was not given one of my meds. I asked for it everyday and they refused to give it to me. My psychiatrist has explained to me multiple time the risk of not taking this med after 4 days. This means that after 4 days a symptom is to break out in a deadly rash; not guaranteed - but that's beside the point. In addition, I would need to start over from the lowest dose. 3 days I went without my med. I did take the other ones. Thankfully, on day 4 I was given that med I went without. I realized my mood started to change. SI thoughts dwindled. I spoke to a social worker 2 times in my 7 day stay. And that was a 5 minute discussion. Psychiatrist discussions were once a day, woohoo, another 5 minutes of getting answers or talking to someone employed at Cross Creek. I really like that patients go to the "Café De Cross Creek". Distraction, something different. One of the cooks yelled at our group one day when we arrived. He was upset because we were late and he was getting off at 6pm and the last group might not be able to eat. It wasn't the tech's fault, it wasn't the patience fault, so that was really uncalled for to yell at us as we entered that day. He also raised his voice at me as he explained I wasn't on the Dietary list. (It wasn't my fault; I informed 8 employees there of my Diet) and I asked if they can put me on the list to get substitution. Being a vegetarian isn't a new thing. Perhaps make extra in case there are people not listed on there. I told the nurse that "he is about to have an anxiety attack." The next few days he was very sweet (made extra and delicious vegetarian things and stated he didn't have to.) But geez, so thankful he did. I hope he got off of work at 6pm. In addition to the above, an example of the lack of communication is the failure to pass on messages to patience. I had a few people call me and leave a message; I was never aware of these phone calls until I was told by the person. Visitation for the unit is every Thursday from 3pm to 4pm and that visitation time was never shared with us. I learned of the visitation after I already stayed past that day. My sister was looking on the website and couldn't find any visitation times. One hour? Really? This Hospital needs major change. Mental health hardship is real. read more

if there was a zero star, that's what the hospital would receive. Roach and ant infested I went four days without any hot water so I couldn't shower,paint peeling off the walls, i saw a therapist a total of seven minutes in 10 days no group therapy no outside exercise no nothing, you get three horrible unhealthy meals a day and sleeping and TV that is all they offer. Of course they love to give you medication so you keep quiet. Some people were given enough of whatever to knock them out for over 24 hours and they never left their beds . Please, if you want to admit a loved one to a psychiatric hospital make sure they give you the tour and let you speak to anyone you want and view the rooms. read more

TLDR: What you can expect: Food, water, a bed, soap, toothpaste, psych drugs, watching TV all day in a hot or cold room with 30 adults, and 24/7 vitals monitoring. Social worker and counselor appointments are not guaranteed; if you get one it will be 5 minutes on zoom or if you're lucky, in person. A friend of mine went here and she said it was horrific. Her PTSD seemed to be worse after going to this facility. She told me of her experience: - Was promised to meet with a social worker and never met with one during the 5-6 day stay because the social worker went on vacation - Was not allowed to go to the bathroom when she needed to (she has IBS) and had to wait for someone to unlock the one co-ed bathroom as they would lock the wards to the rooms. Bathroom was shared by approximately 30 adults. - There was no access to gym / workout areas - Days consisted of all 30 adults sitting in chairs in a small room watching Netflix (also reported that one patient wanted to watch the same movie over and over so that's what everyone did). She said some people had to sit on the floor because they did not have enough chairs/space. - At one point, she said a stomach bug or virus went around and the majority of the patients started having diarrhea and vomiting. At that point, the staff had to allow everyone to access their rooms to use the bathroom to vomit and diarrhea. (Instead of taking turns in the one bathroom). Masks were not provided. - Allowed outside 2 times in a small brick courtyard for approximately 5 minutes, then back into the small room. - Nurse / Councilor / Doctor visits were primarily taken in a small office over zoom on a laptop and lasted about 5 minutes. She only saw the main doctor once in person (the day before her release). - The only positive thing she experienced was a cheery kitchen staff volunteer and one nurse who was attentive and had good bedside manner. - Phone calls were very limited (5 minutes so all patients could get a chance to call). - She also stated that she did not receive the clothes that were dropped off to her from her family so she had to wear the same clothes the whole time. From hearing these remarks and seeing her condition worsen after being released here, I would be very weary of admitting anyone to this hospital. If this is your only option, I recommend you vet the hospital thoroughly first. Godspeed. read more

(this is a long review but worth it please read) this place should be shut down and most staff members should be in jail. i went to cross creek a month before i turned 18 the staff members did not care about anyone i was having health issues to the point where my stomach would hurt so bad i could not get up and the nurses would just yell at me to get up and say theyll get me checked later it wasnt till the end of my stay that someone finally came in and checked on me and i was having a health issue with one of my organs when i was going here i was 17 in the same room with a literal 9 year old that little girl learned so much bad behavior from the older kids and they even picked on her to the point where one 17 year old girl stomped out the 9 year old and they put the 2 in a room together the literal next day that same 17 year old beat up a 14 year old and even tho the 14 year old was screaming in fear they forced her to be in the room with the 17 year old even leaving us all unattended at times also one of the staff members,kevin, had put a 13 year old in a chokehold because i think she mightve gotten too close or maybe she hit him i cant remember one of my mental health issues is cptsd from my parents and when i started having a panic attack because of all the fighting that went down at once they screamed at me to get away from the nurses desk and wouldnt let me have time alone also back to that 17 year old that was beaten up the younger she ended up overdosing due to the staffs neglect other patients were giving her their pills and the staff only checked mouths for like 1 day or 2 then just stopped out of no where the only staff member who deserves to be working at a mental facility is miss rue she was extremely sweet to me and everyone else she truly cared other then her everyone in that disgusting place should be ashamed of themselves and they all deserve to be locked up fired and banned from ever working with mentally ill children it's genuinely sad the amount of mentally ill kids who have been traumatized from that place its even more sad that there are kids in there who have no where else to go those kids deserve so much better. read more

A one-star is making a stretch. This is the most pathetic "treatment" hospital I have ever seen. It is nothing more than a pill mill. You do nothing but watch Netflix and sleep. The rules change depending on who is in charge. Sheronda was one of the most unprofessional staff members in this facility. Tech Patricia thought it was ok to harass and push patients around. Ms. B, thought it was ok to threaten to "call your doctor" when this tech was continually bullying patients. No one on one therapy, and the groups are a joke. They consist of yoga, writing perspective stories, and listening to some girl play her guitar. Their poor source of management and less than qualified "Techs" are just glorified laymen. The staff harassing patients who are there for a life crisis is just sickening. The staff is bothered when you ask for anything (towels, hygiene items ect) Staff is playing around and more into their gossip than doing a job they were hired to do. There is no diabetic menu and no real nutrition offered. As a diabetic, i was told to sit and wait when i asked to check my blood sugar. My blood sugar was low. This facility needs a state review of their practices. State funded and terribly run. read more

I know that these places hardly ever get good reviews because most people do not want to accept their circumstances. This place treated my family very well. Cynthia is an amazing Nurse!!! The front staff is very sweet and all the nurses I spoke to. If you or a loved one has to come here they will be in good hands. read more

Neglectful is an understatement. A friend of mine was thrown into that hell hole and came out with horror stories. Her ward was co-ed and the doors to the rooms/ bathrooms were not locked, so showering was nerve wracking to say the least. They didn't give her clothes/ shoes for a bit and they didn't give her her glasses at all. Also, they barely fed her. Garbage facility. read more

Cross Creek is one of the worst hospitals I've been to. I was admitted during the September of 2020. Before being admitted, I had sprained one ankle and broken the other so I was in a wheelchair and had a cast. My first 2 days there, I couldn't take a shower cause they didn't provide a protector for my cast, to prevent it from getting wet. My third day, I asked again and one of the staff members got a plastic bag and used scotch tap to stick it to my leg. Of course the scotch tape didn't hold so I had to go to the hospital to get a new cast. During my week-two weeks there, someone reported one of the patients, saying she had contraband. Staff came to get her while all of us were in one of the common rooms. We had to move to the other common room as 2 adult male staff and 1 female staff strip searched this patient. The patient was a sexual assault survivor. I remember hearing her screams from down the hallway. Another thing that happened was we were having group and the psychiatrist was leading it, talking about different types of trauma or something. A 13 year old at one point spoke about how they were groomed and the psychiatrist said it was his fault. Their go-to solution seemed to be sedation, every time. I remember one day one of my friends were randomly told by the psychiatrist to go pack her stuff cause she's leaving. She wasn't warned a day before or anything. The bad part though was my friend had to go home to her mother who had attempted suicide in front of her & live in an apartment with roaches and rats. The psychiatrist knew about this but didn't even try to get her out of that situation. I remember when the psychiatrist told her, I was so mad. We were sitting on the floor so I got back in my wheelchair and wheeled after my friend who went to her room to pack. She looked scared. The psychiatrist and some other staff was standing at the desk, waiting for her. I rolled up to them and started telling the psychiatrist that this wasn't ok. She threatened sedation because I stood up for my friend. She asked me if I wanted to be sedated, as if I was a threat to her or anyone. There's probably more that I just don't remember. I don't remember a lot from when I was in hospitals, that's how my brain reacts to trauma. But even if that psychiatrist isn't there, I do NOT and will NEVER recommend Cross Creek. Staff were often neglectful as well. I doubt they have improved so please, do not send your child to this hospital. read more

just got discharged from here today. came in for alcohol detox and a mental health crisis. i waited in admissions for almost 2 hours while actively withdrawing from alcohol. took another 30 minutes to get the appropriate detox meds. they did it right the first day then just started giving them to me "as needed" they are obviously not familiar with alcohol withdrawals as you can have a seizure and die from them. every time i would ask for something as simple as soap, scrubs , or pads, they would say they'd "get back to me " as if the products weren't right in front of them and proceed to roll their eyes and continue playing on their phones while gossiping about patients/laughing amongst themselves. I had barely spoken to a doctor and when i did it was brief questions like "how are you feeling today?" "do you want to hurt yourself?" THATS ALL. yet they had the nerve to diagnose me with bipolar II. insane. they started me off on insanely high doses of medications with no prior knowledge to mental health history. i felt sedated but extremely anxious at the same time. they advertise multiple groups a day yet 95% of the time patients are just watching tv and trying to entertain themselves so they don't go insane. there was also a mentally disabled person coughing to the point of vomiting on himself for three days and all they did was make him drag his own bed out into a segregated room. broke my heart. also staff asked a gay patient if he was a "top or bottom" disgusting. basically this place just wants your insurance money and is run by unethical doctors who just want to get paid for prescribing you medication you probably don't need and everyone hates their job there. oh! and not to mention i lost 10 lbs during my 5 day stay because the food was that gross. shut this poor excuse of a mental health facility down asap. read more

I went to the ER after having intrusive thoughts during a panic attack. They recommended I voluntarily check into CC for support. They told me they would have a therapist on site that I would be able to talk to immediately as well as a psychiatrist. When I got there, and they gave me suicide-proof everything and told me where my dorm was. That's it. It was dark, cold, like a jail cell. The bed was stiff and the sheets and blankets were thin. I was told I could join a group class the next day but that there was NO one-on-one therapy at all. They messed up my medicine, so I could only take my short-term (4 hr) anxiety medication once a day, and that I would have to for a doctor 24 hours later to adjust it. I asked to be voluntarily discharged that night so I can seek proper treatment, and they said it's going to be 24 hours before I can because the doctor has to see me first. That night, I had awful anxiety. Around 2pm the next day, I saw the doctor and he agreed - he didn't see a need for me there, but it still took 3 hours of nagging nurses to get the process started. Many of the nurses on my floor never wore a mask, some of them just simply did NOT care about the patients at all, and many were visiblity annoyed that they had to stop playing on their phones to help someone get a new blanket. One patient had no bra, and when she asked the nurse if she can get it from inventory she kept looking at her phone, laughed, and said "maybe later." The nurses were loud at 3am at night the night I was there, and woke me up from their gossiping. Some nurses where cool, and it was quick to identify the ones you had to talk to to get anything done. For about 4 hours though, I had one nurse in charge of the entire unit - the one that was playing with her phone. Every patient there had no other goal but to get out immediately. Nurses kept saying "it's not a jail here" but it sure felt like it. The patients put on fakes shows to do it, too. When nurses weren't around, patients talked about how they are going to talk to their doctor to get out that day. It is a miserable place to be. I feel bad, because people who have suicidal thoughts go here and the only thing they learn is to never tell anyone about those thoughts in fear of going back to CC again. read more

mi experiencia fue horrible, conoci gente muy linda si pero personas que escogen estar ahi porque son personas sin hogar, sin nada fuera de sitio tan feo o personas que están en la carcel que dicen que mejor son los lugares asi pero que puedo decir yo si no fui tratada como una civil que vive una vida normal y comoda, una persona que sufre de depresion cronica que tiene un seguro y un psiquiatra privado y que es VEGANA y este lugar no cuenta con comida adecuada ya que parece una mezcla de comida de escuela y de prision. no tienen productos de higiene por no lo que no pude bañarme ni Lavarme los dientes por 72 horas y cuando pedia un snack adecuado para mi solo respondian con desprecio que ahi no había eso. lo unico que agradezco y que si complieron aunque demoraron mucho fue mi traductora ! gracias a ella pude communirme y esperar con mas paciencia que se me informara que iba a pasar conmigo. read more

I was here as an adolescent in 2019. It was my second out of three psych wards in Texas under age 18. It was better than Georgetown behavioral health for me personally, but not as good as Dell children's inpatient. It was much more lax than it should be; I was left alone with a patient in a Rec room with access to pencils which was very unusual. Like many psych wards, the techs are often rude, unprofessional, and uneducated. One technician told a patient her suicide attempt was fake because she knew how many pills she took (it is very dangerous to tell a suicidal patient that their suicide attempt is fake!). Techs also shared personal information about other minor patients to me (also a minor patient), such as that a patient liked to shit herself. I felt like this was a violation of HIPPA or privacy in general. I was gluten free and a vegetarian, and the best they could feed me was still under 1400 calories a day. I'd have a cup of oats, apples, oranges, lays chips which I had to "earn", and potatoes from the cafeteria... My parents pulled me out AMA which they had not done previously for me. The doctor wanted me to stay over the weekend, which is when most of the staff goes home. My parents could tell they just wanted me to fill a bed and they pulled me out, thankfully. Facility was sort of clean, sort of not. A few holes in the wall from patients punching them; looked like they had been there for a while and not fixed. I was 14 and my diagnoses were depression, social anxiety, and generalized anxiety. I actually had autism and borderline personality disorder, but no one assessed me during any of my hospitalizations as a child, including this one. Because of the autism, I am very quiet and struggle to socialize, so this was a difficult stay for me. Only send your child here if the only option is losing them. It is worth it for their life, but if you can find a better facility or option, go that way instead. read more

If I knew how bad it was going to be, I would have just killed myself. I requested to leave multiple times, and was basically told "stay here voluntarily or we'll get a court order to keep you here" (illegal as fuck since I was there 100% voluntarily) There's a schedule for therapy and group activities posted on the wall that wasn't followed AT ALL. Some days there would be no group therapy. We were rarely allowed outside. The staff were unhelpful and disrespectful I sometimes missed my medication because I'd get ignored when I asked for it. I also experience transphobia from the medical staff, being constantly misgendered and hearing slurs get thrown around. You're supposed to see a doctor and therapist every day. I was "lucky" enough to see a doctor (who sucked), but I talked to another patient who had been there longer than me and he said he hadn't been seen by anyone yet. On the same day I was discharged, they were trying to discharge another woman despite her telling them that she was still feeling suicidal. My therapist and psychiatrist tried to contact the doctors here multiple times for information about a care plan. None of the calls got through to anyone. The only thing I can't really complain about is the food. It was actually decent. But yeah 0/10 I hope this place fucking burns. If anyone is planning on taking legal action, please contact me. I will do whatever I can to help bring this place down. read more

I love Cross Creek Hospital. For some reason, it gets poor ratings. The staff is what makes your stay so awesome . Mr. Bill is in charge of Unit C- he is the most caring guy in the whole world, and has a model family life at home. Heidi is a frequent RN flyer. Ask for her to give you your meds. read more