We didn't know if the problem in our pool was a leak in the liner, a burst pipe or something worse…read more We were absolutely astounded that Mike responded within an hour and was able to effectively troubleshoot and resolve the issue and replace the pool liner that was over 12 years old at a cost that was 40% below the competitors' estimates. He is extremely knowledgeable about pools, maintenance and repair and his quotes and pricing were extremely competitive. We couldn't be happier.

I've used them for about a year now and I've had nothing but great experiences. From advice, to…read moregoing the extra mile to make sure they keep costs down where they can. I've appreciated all of their help maintaining my pool.

I've had nothing but great experiences with Triangle Pool & Spa. Bill Stuckey came out when I first…read moremoved in and walked me through some pool basics. At no point has he been salesy or pushy, quite the opposite: he even downsold me on how frequently we should be cleaning our pool (the previous company said we should clean weekly over the Winter, but Bill said it could be bi-weekly or even monthly if we did light cleaning in between weeks. And their cleaning prices are lower than others in the area, even though his team always does a great job. The best part, though, is that they are very responsive whenever I have questions or issues, and they're quick to come out and investigate, even fix things that are broken-- in some cases free of charge. I'm a big fan.

We used them for updating a pool and for service. For these purposes, they were average. They…read morewere horrible when it came to special requests (when something was broken) and we had to change to another company.

I have been using Scott at Aqua Haven for all of my pool inspections and repairs for years. He and…read morehis staff are knowledgeable, professional, and honest. I am confident that when I recommend Aqua Haven to clients and friends, they will have a fantastic experience.

Rescheduled on us about 3 times and then showed up more than an hour late when they finally did…read moremake the appointment. I asked if they could come back tomorrow because we had somewhere to be and was told no. Too busy and they are based out of Durham. They could come back when they were back in the area. Not sure when that would be. Really disappointing and unreliable. We're new pool owners and could have really used the help.

Always knowledgeable and great services from Charles and Leah. I had a question, I sent it over by…read moreemail, and within short time I received a reply from Charles. Thank you so much! -- Joe T.

We had a leak. At first the appointment was for several days out, but due to a cancellation the…read moretechnician could come out a couple of days after I called. He diagnosed and fixed it within half an hour. He explained what was the matter, and he was very professional and friendly. The price was very fair.

I called Friday afternoon because I had a slow leak in the plumbing of my hot tub. James, the…read moreowner, told me he could come over on Monday morning. He does have a diagnostic fee, which I felt was very fair. James showed up exactly on time to check out my tub. He found the leak and explained my options. I picked the least expensive option, and James fixed the leak within 15 minutes! I paid only the diagnostic/service call charge. Both the quality of service and the value I received were top notch. An added bonus is that James is very personable & easygoing. Highly recommended!

Service has been abysmal. A request for service made March 24th for the week following April 9th…read morewas not honored until much later, preceded by multiple contacts with Jamal and Brandon who told me the service was on, and not on, and then on, and then unlocatable. The bill of $361 is also far more than the $275 estimate.

I have had Adam do pool projects like replacing our pool pump with a VFD style for better control…read moreand efficiency. Pricing was very fair and his communication and workmanship was great. I also had him rework our pool piping to simplify and get rid of air leaks. Did the trick. He also put our pool controller on wifi which was a great upgrade for me. Adam is a straight shooter. Would recommend North State and Adam for pool projects!

Working with Steve and Jean has been an absolute dream! The entire process has been easy to…read moreunderstand, and they've used their years of experience to prevent us from making design mistakes we'd eventually regret - which meant less income for them. Carolina Poolscapes provided me with the best value-to-cost quote, the highest-quality communication, and the friendliest customer service of any of the dozen or so pool companies I contacted in the Raleigh area. Every other company I spoke with was more interested in how much I'd be willing to pay for their services while acting like they were doing me a favor by even talking with me. If you want to be treated like a friend or family member, go with Carolina Poolscapes. Steve and Jean were the only ones who were actually invested in the outcome for myself, my wife, and our toddler. I know Yelp only goes up to five stars, but they deserve 10/10!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.