Left multiple messages and emails (per online instructions) and no response…read more Awful staff that is always rude. Director needs to be paying attention - your staff is driving people away.

Went for open swim today (Dec 14, 2009) and had a load of fun with a local mom group. You walk in…read moreto a very clean and welcoming lobby where the receptionist is very friendly. We paid for open swim (from 11-3pm $5 adults $3 child) and head for the locker rooms. Locker rooms were a bit small but did the job. They only had the half size lockers so don't bring anything long (coats, dress). Showers were clean and had soap available. The pool was wonderful. They dedicate two lanes for "open" swim and the rest of the pool is for lap (about 4 lanes I think). At 11 it was not too busy at all and we were able to have our mommy group space enough. We were not bothered and the life guard was right there the whole time. The rest of the facility looked great too. Might have to check out their gym or therapy pool/lessons another time. They do lessons as well.

The small class sizes and great instructors have made all the difference. 10/10 recommend, this…read moreswim school!

From the owner: Water safety and survival skills are essential at any age, and that's why British Swim School…read moreoffers swimming lessons for babies, toddlers, kids, and adults. Located inside LA Fitness our highly-trained swimming instructors will help develop the skills and confidence of every swimmer through fun and safe lessons with patience and enthusiasm. No matter the age or skill level, British Swim School has the right program for you. Whether your child is just getting acclimated to the water or has a basic knowledge of swimming, our dedication to the "survival of the littlest" will ensure everyone can meet their specific goals.

I was a member for an entire year at this wonderful Y. I took many classes there. I swim indoors in…read morethe winter. I swam outdoors in the summer. I sat and talked with people when they had coffee out front and all my interactions with staff were wonderful. I know I will definitely be back as a member sometime soon.

I write this review after a prolonged and deeply disheartening experience with The Y in Pasadena…read more(including the YMCA of Central Maryland) involving exclusion, account deletion, and a troubling lack of transparency. As a father and legal guardian, I was denied meaningful participation in my son's summer camp experience. I'm a disabled veteran recovering from my second surgery this year, yet I remain actively involved, having volunteered over 120 hours at my son's school and coached his youth sports teams in limited capacities. In June 2025, I respectfully offered to volunteer, noting my Red Cross certification, active background checks (AACPS, Fort Meade CYS), and educational credentials. I received no response. Instead, I was quietly blocked from my son's records, my account was deleted without warning, and I was denied updates, even after repeatedly confirming my legal rights. Over six weeks, I made multiple good-faith efforts to resolve the issue. I sent documentation, explained my guardianship status, and asked for access to be restored. I was ignored. Only after some pro se legal escalation did YMCA legal counsel finally respond, but still, no resolution or response was offered. This wasn't just poor customer service. It reflected a systemic disregard for parental rights and transparency. For someone like me, a Black father to a mixed-race child and a veteran navigating medical recovery and legal barriers, it felt personal and a violation of my parental rights. As of today, September 3, 2025, my responses remain unanswered and my accounts and access to my son remain severed, despite formerly being a paying member. If you're a parent, especially one in a unique family situation, I urge you to advocate for your place in your child's life. Institutions should never get to decide how involved a loving, responsible parent is allowed to be. We all deserve better.

Do not use Very disappointed…read more Asked for refund of following months payment they take the money quickly to lock you in They are all about taking the money I would not use this company They are not helpful Hard to get hold of and not very pleasant. Very helpful when you are setting up them they are not

My 8 month old daughter started taking survival swim lessons at 5 months old and she learned so…read moremuch already! We love them and all the instructors have been patient and wonderful. We've done classes with 3 different instructors and we liked each one. At 8 months old, our daughter can already float on her back for a few seconds! I also appreciate that they're very honest about her skill level. She leveled up within 2 weeks. We have already recommended this company to all of our parent friends and the ones who signed up also ended up liking this program.

I was there a year. Negatives:…read moreThis facility is not kid friendly for kids aged 9-13. There's nothing for them to do and they cannot be left to play ping pong or air hockey while you work out. You have to watch them the entire time. Even if your kids are responsible and quiet. Pool: is the only reason I joined. It was either closed, booked by swim teams year round or cloudy and dirty. The three chances I was able to get in the pool it was dirty, cloudy and had bandaids, debris etc on the bottom. Very unsanitary. Pros: grandfathered in bar. Most of the staff are nice. Changing room/ bathroom area is old school nice.

Excellent customer service refers to how a business reacts and interfaces with patrons on all…read moreoccasions, not just when things are going well. I had a negative experience at SPRFC (mainly beyond their control) and the follow on interaction I experienced was less than excellent customer service. I've been a non-member patron recently, taking swimming lessons through and at SPRF on Saturday afternoons. During my lesson on July 8th, someone entered the men's locker room off the pool area, shimmied my lock, and stole my wallet (including my military retiree ID, my government civilian ID, my drivers license, a credit card and about $50 cash), my phone, and my car's key fob. So they had all my identification, access to my car, and knew my home address. There was no one in a management position on site. The front desk clerk allowed me to use the phone behind the desk to call the police and to call home for someone to bring me my backup key fob (thankfully the car was not entered or stolen). While I was making these calls, the front desk employee texted her "manager". The manager told her she would be able to look at the video in the pool area in about an hour. I provided the employee my name and phone number when she said her manager asked for it. The responding officers talked to the employee (and maybe the manager) while I was out of earshot. The officers informed me they had inquired about video. The manager didn't ask to speak to me nor did she reach out to me. I called SPRFC twice in the following days to see if the manager/Director of Operations was available. During the first call on Monday, I spoke to Chloe, who was aware of the theft and apologized for it occurring. She said the manager was unavailable and she would text her that I had called, asking for a callback. On Wednesday, having not received a call, I tried again. Chloe answered once again and when I asked if the manager was in, she responded, "she hasn't called you yet? I'm sorry" and then she said she would send another message. That night, still not having heard from anyone in a management level, I sent the Director of Operations an email. I admit I was frustrated. I said the claims of excellent customer service were not evident in my situation and I asked what the process to cancel swim lessons would be since I had a real concern about people having unfettered access to the locker room while I'd be concentrating on my lesson. Prior to the Director of Operations reading my email on Thursday, she finally called. I was unable to answer, and she left a voicemail. She apologized for what happened and said they had found video suspicious footage of someone going in and out of the locker room during he timeframe, and she said it would take so time for that footage to be pulled. She suggested that I contact the police (she had the case number and the phone number to contact) and let them know that SPRFC had footage that would take several days into next week before they could pull the footage off. Then she said when they do get it pulled off she would contact me so I could contact the police. Then she read my email which she didn't like me pointing out that I had not received excellent customer service. She said they take things like this issue very seriously and that it takes awhile to review the video. She said she was in for a bit on Monday but had to leave for an emergency and was back in the office on Wednesday, when she reviewed four hours of footage "for me". (The provided timeframe was from 11:55Am - 1:00PM, so I'm not sure why four hours of video needed to be reviewed.) She told me SPRFC was not responsible for anything I put in the locker. I agree with that...that's why I put a lock on the locker, and I understand I'm still doing this at my own risk. She said she thinks their customer service is excellent and that she was upset to read my email claiming it wasn't. And she said she will not release the videos "at all now until I m contacted by the police". She ended by saying she wished I had been a little nicer in how I reached out. All I wanted was for someone in a position of authority to reach out in a timely manner. She had several opportunities to talk to me...Saturday just after the incident, Monday when she arrived at work, some time on Wednesday...I didn't plan to blame them for the theft...I wanted to discuss how easily it is for anyone to get into the pool area, especially on Saturday and Sunday when there are so many lessons going on, without any kind of security measures in place besides passive security video, and see if there could be any assurances of tightening up security measures so I'd be comfortable enough to continue lessons there. This time it was just a theft...hopefully SPRFC will institute some measures so nothing like this, or worse, happens again.

I'm kinda shocked at the low rating because I absolutely love this Y location! I used to work out…read moreat the YMCA when I lived in California, and I've never seen a location as large and sprawling as this one. The Y in Arnold hosts so many great free exercises classes, fitness machines, workout and cooldown areas, multiple free weight areas, a massive rock climbing wall, basketball/pickleball courts, two pools, clean facilities, and daycare on site!! I mean the amenities here are just everything I could want in a gym, plus they have so many programs and activities for families. I can't wait until my son is a little older so he can do more of the kids' activities and summer camp here. Plus they have Waffle Wednesdays! Does it get any better than this? The only critique I would give is on the swim classes, which I signed my 2 year old son up for after leaving Goldfish Swim School. The toddler class didn't seem all that structured which was not what I was used to with swim lessons so I didn't feel like it was of much value for us. Plus they do not heat the pools in the winter so they were freezing.

Solid gym, lots of cardio machines, good selection of free weights, also having the sauna is good…read more Plenty of barbell racks to choose from if it's not too crowded. If I could change one thing I would ask they be open for more hours on weekends