I have given 3 stars as it's a mixed bag every time I go in here. Some of the counter staff and…read morevery friendly and helpful and some are just outright rude and extremely unprofessional. I visited recently and both times the same lady "helped" me, I asked a few questions and she seemed like I was totally bothering her, she even rolled her eyes at one point. I actually don't think she even knows she's doing it as when I asked was there an issue she seemed unphased like this was just a normal situation. I wish I could get the same guy every time I go in. But I'm really looking at trying to find another post office as this place is just unpleasant most of the time sadly. I did call the location recently and after waiting 45 minutes on hold I gave up trying. Quick update - since posting my review on the webpage for USPS I have had a call back from the manager of the location. She took my feedback seriously and was goingt work with the employee. I really appreciate them listening and taking the time to improve the service.

Cannot get a live person on the phone at this location. Phone rings until disconnected. Called…read moreseveral times and it's the same thing over and over.

The staff goes above and beyond to make sure customers are top priority. Friendly staff and…read moreatmosphere with efficient service.

Quick and convenient! They are always so friendly and helpful! There is nowhere else I will go for…read moremy my mailing and package needs!

This seems like a serviceable enough Post Office. I've purchased stamps a few times here, and the…read morestaff is always kind, friendly, and efficient. It's also a great place to conveniently drop off mail from your car.

This is a horrible place. Employees are incompetent, lazy, dishonest, and rude. Supervisors cover…read morefor their postal carriers instead of making sure they are accountable for their misconduct. They will intercept complaints submitted directly to Consumer Affairs by the 800 number so they can cover up misconduct, will then promise to fix the issue and follow up with you, but will ghost you instead. Higher supervisors will cover for those under them. They are just a huge waste of time and only show a total lack of respect towards customers. They should be shut down - once and for all. My next step is the OIG.

Came on a Saturday morning, noticed it is a self service post office. Very sure during certain…read morehours they have clerks to help those with their stuff. Went to the kiosk, had a little difficulty entering address and Apt number a few times until it got it correctly to be sent to NY. It is best to measure your box, since it ask for the length, width and depth. Overall, Ok experience, except for the address entry with apt number that kept giving an error. Advice: enter address & apt on same line and click to keep it that way and not correct it.

I had to ship my wedding flowers to a company that was going to preserve my bouquet for me, which…read moreneeded to be expedited of course so the flowers wouldn't die. I paid almost $300 for OVERNIGHT shipping to ensure they would be there. I shipped them out Monday afternoon and its 1.5 hours until Thursday and the tracking says they are still in Columbia. I'm beyond livid. I paid $500 already to the company and now $300 for my flowers to be in a box for the past 4 days. I wrote all over the box "RUSH, PERISHABLE, WEDDING FLOWERS, FRAGILE, ^^ THIS SIDE UP ^^." The employee was already tilting the box and obviously didn't care what was inside. The website is complete shit and I can't even find an email to speak with someone about this. I will most likely have to purchase replacement flowers to get preserved now since mine are guaranteed to be wilted and dead from my wedding this past Saturday. Honestly a heartbreaking experience. UPS and FedEx were way more expensive for overnight shipping, but at this point I wish I would've went with them.

This is a pretty bad post office, which is disappointing because considering its location, size,…read moreand historical significance, it should theoretically serve as the model for all the post offices in the metropolitan area. I've come here many times to try and buy stamps, and I don't think there's been one (1) time where they've had a full sheet of stamps for me to buy. They either have a half-sheet, 2-3 individual stamps, or direct me to use the kiosk, which I don't like doing. Second, a lot of the times when I try to use the drive-up blue collection box, it's stuffed full to the point of being impossible to even put mail into it. Finally, and perhaps most frustratingly, I had to mail something off after work one day, and dropped it in the outside blue box at 4:58 p.m., just in time for them to come out and collect it. Well, because it was an important piece of mail, I waited in my car for about thirty (30) minutes to make sure that they were going to collect it, and nobody ever came out to pick it up. So, as a result, it's going to look like I did not mail it out in time, when in reality, I rushed to the post office to make sure I got it off in time. The only thing that saves this office from a one-star review is that as a big fan of both minimalist and brutalist architecture, I love the aesthetic of the building. At first glance, it looks kind of ugly, but it gradually grows on you, and has become a signature part of the city's skyline. I just wish that I could say the same about the quality of service. While this post office might be the most accessible to most people, I would try to find a different location, even if it's a little less convenient, if you're able.

Yesterday, my husband and I were out, and I had just finished purchasing a gift for a friend's…read morebirthday. While we were up the street from the post office, I figured I would go ahead and mail off the gift. Never been to this location, so I was thinking maybe the line wasn't long. I was wrong. Had me wondering if people sending off Christmas gifts already! I have to say even though it was full, the line moved pretty fast. As for the customer service, one of the employees who assisted me was rude. I said good morning and all I got was a stare and silence! I am assuming she was in a mood, so all I needed her to do was ship my package:) The place was functional, clean and organized from what I saw. Again, I am not a regular customer there, so I can't speak any further. Long story short, I completed my task, and I was on my way!

This location is open until 5:30 p.m. on weekdays and until 11:30 a.m. on Saturdays. There is an…read moreindoor drop box for packages, which is convenient if you arrive after hours and need to leave a shipment. However, the drop box is often full by Sunday. One ongoing issue is delayed package scanning. When packages are dropped off here, they are not always scanned promptly. In some cases, it has taken 3 to 5 days for a package to be scanned into the system, which should not happen. Additionally, mail hold requests are not consistently followed. Even when a formal hold is submitted, carriers do not always adhere to it. The carriers may still continue to deliver mail daily. I have been using this location for a long time, and it has had the same issues for many years. Other locations in the area seem more reliable.

Each time we have used this post office branch we have been treated well by the staff this time we…read morewill give a shout out to Roc who was patient with us and answered all of our questions. Thank you, sir!

We use Postal Express for the majority of our shipping needs and we utilize their PO Box service…read more Emily and her team are always pleasant and helpful. Not only can you ship from here but you can pick up a little healthy meal or snack and they have great printing services with quick turnaround.

Greeted upon entrance & extended friendly service. All I needed for a quick printing need, $1.50…read morefor the usage of the computer & 4 documents. In addition to retail shipping products, you can also picks up greeting cards. There's a small amount of PO Boxes & soon they will discontinue UPS drop off services.

During a year of transition, I needed a safe and reliable place to receive my mail and packages. I…read morealso needed an address that was stationary until I decided where I wanted to live in the world. I looked at 3 other UPS locations in Columbia before choosing this store. I was never disappointed. James, Store Manager Extraordinaire, keeps this place up to excellent standards. Throughout the year, each time I called from a different out-of-town location to inquire about my important documents/mail, he quickly boxed and shipped everything to me. On occasions when in town or close by, the location assisted with copies, mailing, printing, etc. Always under James exacting standards. My nomadic year after retirement was made easy knowing James had my mail issues in the bag. All UPS locations are NOT the same. Be sure to take your business here every time!!

I can ship packages from a number of locations in Columbia and this will not be one moving forward…read more Employee attitude is bad and this morning the guy behind the counter was obviously not wanting folks to come in. I understand having technical issues but don't be rude to us (more than me) and holler "read the sign"

Of all the cities in which I have lived and all of the Post Offices which I have used, the Chapin…read moreUS Post Office is by far the worst. Its counter workers are rude, inept, and worse than just not caring. With all of the mistakes and delayed deliveries of our mail, the Post Master and internal workers can be no better. Complaints filed locally, regionally, and nationally have made absolutely no difference. I've gotten a PO Box in a neighboring town just to avoid this Post Office as much as possible.

Was lied to, twice, by Frank at the counter. Cold and uncaring. Was able to find resolve after…read moredriving to post office on Assembly.